Aspen Dental - Glen Carbon, IL Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Gender-neutral restroom
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
Everyone there was great. The office staff, technician, hygienist & oral surgeon were very professional. Everyone took time to explain what steps to take & their financial person went over costs & plans if necessary for payment options. I had a very good experience.
I was truly amazed at the whole team! They all deserve an award for each step that was explained and performed ! Looking forward to my 6 month checkup and cleaning!!
I actually can't remember the last time I was so relaxed and comfortable at a dentist office !!
The Hygenist was incredible !! Choose Aspen they will take great care of your dental.visits !!
10/10 recommend! I walked in with an extreme amount of tooth pain and the dental assistant that greeted me was so kind and thoughtful throughout my entire visit. The doctor was fantastic and they quickly got the issue resolved. They did all of this fantastic work and they were even short staffed for the day but still made it possible to help me with the pain.
So my very first time coming to Aspen Dental I felt a very calm, peaceful, and relaxing environment. The front desk lady was very friendly and polite. Actually too keep this short the whole staff was this way. As they looked at my teeth and gums they explained in detail step by step what they were doing. I don't have Dental insurance, with that said I think there prices are fair. Being a new patient they did a 3D X-ray on my teeth and checked my gums, all that for 20 bucks, they even gave me a printout of everything that was wrong and needed tending too, plus showed the price of what the cost of everything would be..not bad if you ask me. I originally came to see them because I needed a tooth pulled, naturally my tooth was infected and couldn't be pulled at that time. I took the antibiotics to get rid of the infection and go on a later date to get the tooth removed. In all however, I think that this was probably my first best dental experience I have ever had in my life.
Everyone was so nice and welcoming. The young lady that took pictures was excellent in every way, very sweet! And everyone else was wonderful as well and The doctor explained things to me very well and I will be back to see him. Thank you all
Don’t let the convenient location fool you, this place does not care about their patients at all. After coming on time to my appointment, I was told I could not go to my appointment (that I waited 6 months for) although they were fully staffed and perfectly capable of providing services for me. Meanwhile there were 4 other employees in the back just sitting on their phones with their feet up! Horrible customer service and extremely inconsiderate of my time. Finding a new dentist that actually cares about me and is good at their job! Avoid this place at all costs!
I waited to leave a review until I had all my dental work complete. Aspen has been great. They are very responsive and I ended up with a wonderful set of partials. All the girls there are kind and Dr. Jake was awesome. Highly recommend them!
They do a great job and are reasonable. My frustration is that they keep canceling our evening appointments somewhat last minute, because they won't have a hygienist available. Please do not offer these evening appointments if you have to continuously cancel them. This has happened to us at least 3 times total so far. Also, please enable patients to make appointments online and not just the first appointment. Not everything needs to be a phone call and it is misleading to allow this for the first appointment, but not subsequent ones.
They also NEVER answer the phone when you call. I am beginning to think it is intentional. They will return your call if you leave a voicemail, but I don't think I've ever had them answer when I call. Not even once lately, and then it takes an excessive amount of time for them to return calls. I would recommend maybe taking a look at customer service/office procedures and making improvements.
Quick Facts About Aspen Dental - Glen Carbon, IL
Today
Opening Hours
| Monday | 07:30 AM - 05:30 PM |
|---|---|
| Tuesday | 07:30 AM - 05:30 PM |
| Wednesday | 07:30 AM - 05:30 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 08:00 AM - 01:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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