Aspen Dental - Eau Claire, WI Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
Pleasant experience through and through, from the moment I walked into the building to the time I left. Wonderful and helpful front desk lady, as well as consulter at the end. I had Dr. Kasana and the Hygienist Laura see me for a new patient exam and they were pleasantly wonderful. They thoroughly explained everything to me and took extra care to ensure I understood my treatment plans. I have recommend Aspen Dental to my family members for further service there.
Gave them 3 stars for one reason. Otherwise I would definitely give 5 stars.
Starting with what I liked.
Good dentist. Friendly staff. Didn’t have that horrible “dentist” smell. Didn’t feel like the staff was judgy. Was never left waiting for long periods of time. And the short times that I was left waiting, I was checked on.
I scheduled an appointment as a new patient. Everything went fine with that getting everything underway.
Appointment was initially scheduled for a broken tooth that is causing me a lot of pain. They asked all of the questions. Did all of the x-rays. Examined my teeth. Created a treatment plan, (which is a really good plan).
My only complaint, and reason for 3 stars instead of 5, is that I was fully expecting to get the tooth pain issue taken care of today. Only thing that was done for the tooth pain was to write me a prescription for an antibiotic and schedule another appointment to get started on the treatment plan, etc.
If the antibiotic would rid me of the tooth pain, I would have no complaints at all, but I just can’t see how the antibiotic is going to help me with the tooth pain. It isn’t an infected tooth, it’s a tooth with an exposed nerve. So unless there’s something I don’t know about antibiotics and tooth pain, this isn’t going to cut it.
Up until yesterday, the pain came and went and at its most severe was still manageable. But almost all day yesterday, and so far, a majority of today, I’ve been pretty miserable.
My next appointment is 2 weeks from now. So I very well may have to call them and say that this needs to get addressed before my next appointment.
That being said, I’m not a dentist and I had a very good experience with Aspen Dental.
So I had an appointment with Aspen dental first time ever being there they checked in for the appointment multiple times days before even gave me a call. I got there filled out my paperwork. I got there 15 minutes early then I had been sitting there almost an hour went up and asked when I’m going to be seen. The receptionist was very surprised that I had not been seen then went ahead and told me that the doctor was in an emergency Surgery when Two people that came in 10 minutes after me had already been seen and we’re taken back. I asked if there’s other dentist Can see me and she said no unfortunately the one that was going to see you as an emergency surgery and I said all I was here for was x-rays to see a hygienist and come up with a plan that’s it I had driven all the way from Chippewa and got there 15 minutes early and then she proceeded to tell me Well, we can just reschedule you. Do you want to reschedule and I said no worst experience ever wasted my day. I will not be back and when I went up to the desk, she like didn’t even have my file like she’s like oh my God they didn’t see you Very unprofessional, I could go on and on
Was a my first Aspen experience and won’t be my last. Everyone was professional and great at explaining everything. They listened to me and my concerns and made the whole experience more meaningful by making sure the patients input is the most important part of the process. Doctor was great at explaining things and hygienist was a standout also. Assistants were great guiding me though the whole process.
I have major anxiety at the dentist from awful experiences in the past. Aspen Dental has been AMAZING!!!!! I have never felt as comfortable and at ease than I do there. They are so respectful and gentle. I have VERY SENSITIVE TEETH AND HAVE HAD EXTENSIVE WORK DONE. Every person at Aspen is kind and caring and are WONDERFUL to work with! I would suggest them 100 times over!
Worst place ever. Billing dept is out of control. Was told to make an appt and Aspen would confirm coverage before my appt. They did not. 3 days after my appt still no reply. When I did get a reply I was told very rudely that I was not on my wife's dental plan. (The guy was gloating). Called my wife's HR dept and confirmed I am covered. Don't walk run away from this Aspen Dental. Billing person needs to be fired.
The staff was friendly and answered my questions. This was a long process for me but the staff was there for me every step of journey. I would highly recommend this dentist to anyone who is looking for a good dentist.
The Dentist here has no sympathy for patients in pain.. I had to wait a whole week while in absolute agony in order to get a morning appointment. That was bad enough..
The morning of my appointment I hit delays on the highway. I kept calling and calling to try letting them know I was going to be a little late but it kept trying to make me leave a voucemail which I figured was pointless to leave (by the time they listen to it I would be there)..
6 calls later no one ever answered and I turned up exactly 8 minutes late.
Although the waiting room was empty, staff were doing training videos on the computers or cleaning around and the Dentist himself was sat around the corner doing NOTHING, The Dentist refused to see me!!
He hid and made the receptionist tell me so I could hardly get mad with her.
I understand I was late but it was to no fault of my own and it was only 8 mins!! I tried my best to let them know which didnt work again to no fault of my own!
I can't believe he was unwilling to put me out of my misery after I waited so long to see him in the first place.
They tell me he is the only Dentist and appointments are scarce so next appointment is another week away!!
2 weeks they are willing to leave me in this pain which has only gotten worse with swelling and pain spreading everywhere.
I hate hate hate leaving bad reviews but these people are hypocrits. They ask you to come early, 15 or 30 mins early if you can.. If I wanted an appointment at 08:30 then thats what I'd ask for.. not 09:00!
But then they themselves can't give you less than 10 minutes grace?
So..Hardly no morning appointments, only 1 Dentist apparently (who has zero sympathy), 30 min appointments which isn't long enough to do anything (always have to come back = charging more).. and a phone line no one answers.
Oh.. and my last appointment I didn't get a clean from the hygienist but I was supposed to.
Won't be going back.
Quick Facts About Aspen Dental - Eau Claire, WI
Today
Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 07:00 AM - 05:00 PM |
| Tuesday | 07:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 07:00 AM - 05:00 PM |
| Friday | 07:00 AM - 02:00 PM |
| Saturday | Closed |
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