Aspen Dental - Camillus, NY Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
-
Wheelchair accessible seating
Amenities
-
Gender-neutral restroom
-
Restroom
Planning
-
Accepts new patients
-
Appointments recommended
Best WLM Reviews
Needed a quick chip fill was delighted to book an appointment online quickly only to receive a call this morning letting me know that because I already a patient I am not able to be seen. So time that existed for a new person is not available for a person. that has been there frequently and had work done I could be seen in April- and that would not even be the appointment to fix the chip. It’s always unfortunate when a company only cares about making a good first impression but could care less for an actual customer. Was able to get in to a new place and my daughter will be switching too. Chain stores could care less- shop local!
Charged Money even though they did not do any work. If I could give zero stars I would. They are aggressive in there approach to scheduling many appointments, pushing a wisdom teeth removal before even a general visit and cleaning and quick to rush you through signing up for the Care Credit account with promises to not charge unless you need it. I was hesitant but told that I urgently needed my wisdom teeth out as well as extensive dental work. I booked my appointments but ensured they would not charge until the appointment. Upon a second opinion not only did I not need the work they said, I was up charged on tooth brushes, "special toothpaste" and other unnecessary items. I decided to cancel my appointments prior and go with another dentist. My surprise was getting a bill for over 2K when I have had no dental work done. They are unresponsive when you call, headquarters goes back and forth with saying they will refund, them trying to connect you to the local office, and saying they cannot answer and will call back. No one calls back, they are quick to put you on hold until you reach an answering service that is seemingly to no one since they do not call you back. Avoid them at all costs. Seems the class action lawsuit did not teach them anything.
Everyone was pleasant and friendly. My only complaint is when I got homecI had to change one of my ongoing appointments for a filling and the next appointment was in May of next year. To go from canceling a January appointment because I have another doctor's appointment that day and to have to wait till May, and I already put 60% of the payment down to me that is totally unexceptable. The scheduling needs improvement.
I went in for an exam. I have insurance and it's also switching to another provider in October. They told me they couldn't even schedule an appointment for me for a cavity and removal of wisdom teeth until I put down 60% of the full cost which would be $4200, and that even with insurance (which they wouldn't even run) the usually only have 3k covered. Why wouldn't they use my new or existing insurance to price this? When I had price shock the woman who wouldn't price this out properly or schedule the follow up called me rude when I asked to go ahead and price the options for financing. She didn't like I said "go ahead" and kept calling me names. I finally went up front and asked for my X-rays and asked what I owed for the visit. The receptionist was teams messaging with the scheduler about me so I asked when she would stop speaking about me on teams so I could check out. I could see her screen. They told me I didn't owe anything and that I could leave. This was one of the worst dentist experiences I've ever had. I can't schedule without putting down $4200 up front for the full procedure and they wouldn't run either of my insurances. The scheduler and receptionist had their teams windows open and I saw they were messaging about me not checking me out and that was unprofessional. Don't go to Aspen dental. Call around to smaller family owned businesses. I've been on hold for twenty minutes trying to to speak with someone about my experience at Aspen corporate. Dr Finlay and my X-ray technician were professional to work with but his support staff need to treat customers more respectfully.
I had oral surgery to have 2 teeth extracted. They told me they were going to call into Walgreens some pain pills immediately following the procedure. My mother drove me there (since i was sedated) to Walgreens and they never sent in my pain meds. So I called Aspen Dental asking why not? Their answer. They said the "Dr told them to tell me to take otc Tylenol!" Yes Tylenol. Well I did and the pain was unbearable. I called the next day complaining my face was swolled up and I can't eat anything. So the next day they called me in Hydrocodone 5/325 (10 qty) but called it into the wrong Walgreens accross town! This is the weakest pain pill I ever took. My face isn't as swollen but I am still in massive pain. So if you enjoy getting 2 teeth ripped out of your head then lied to about getting pain medication this practice is perfect for you. Plus it cost $804 cash for sedation which I paid in full. Edit: After paying my bill in full they just sent me another bill...for $442 more dollars! I called Jenna the manager why and was told it is insurances fault. Riiiight. They told me it would cost $804. Not "we hope it will cost $804 but probably $1246."
I will never go back and I also need a cavity filled.
TLDR:They actually lied to my face saying that they sent me a script for pain meds. Waited an hour at Walgreens before calling Aspen Dental telling me to buy Tylenol or Ibuprofen at the PHARMACY after 2 morals extracted!
Update: yesterday Oct 14 (10 days after surgery) I was in so much pain I had to go to my primary care doctor at CNY Family Care. I had an infection in my lower jaw. My doctor said I had an infection and a dry socket. He prescribed me Amox-Clav 875 125mg 14 pills and 10mg Oxycodone 21 pills. I had my surgery at Aspen Dental Oct 4. Today is Oct 15 2023 and I feel a bit better. I am calling another Oral Surgeon tommorow. My Dr. Augustine at Cny Family Care is very concerned for me and I have a list of dentists I am calling tomorrow because I think i need surgery...again. I added a pic of the antibiotics prescribed.
Sept. 4 2004
I giant peice of bone was sticking out through my gum where my tooth was extracted. I picked it out. So painful.
The x ray technician was probably the best I have ever had which made me feel really good about the rest if the procedure. The hygienist was extremely professional and gentle she was very good at what she did that was a plus. The doctor was again quite knowledgeable and informative. The problem came in when I had to deal with the woman at the reception desk she got incredibly mad when I told her that I got quoted 2800 for the same work they quoted me over 8000 for and she told me repeatedly that no one else can do the work they do and that even if the other place is going to perform the same work it won't be the same then didn't wanna give me an itemized invoice of the work quoted until I insisted on leaving. I won't ever use aspen dental again and I am telling all of you not to use it as well.
The person taking x-rays was amazing - she was very aware and considerate of my anatomy, making the experience as pain free as possible. My only negative comment is that I wish this first visit also included a cleaning - seems strange to have a dental check-up with x-rays and exam and no cleaning. An additional appointment is necessary for a cleaning :(
Had to be at work at 8:30. Appointment at 7:00, showed up on time. Got x-rays, sat in a chair for an hour, dentists strolls in at 8:10. Tells me that they recommended a cap a year ago, it's worth noting that they recommended over $10,000 worth of work a year ago. Goes on to be condescending, never even a small "sorry for the wait." So, if you like being talked down to by someone pulling 6 figures, then these are your people. Shopping around, but will probably end up there again anyway. Any other dentists in the area, feel free to contact me.
Quick Facts About Aspen Dental - Camillus, NY
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 07:00 AM - 05:00 PM |
| Wednesday | 07:00 AM - 05:00 PM |
| Thursday | 07:00 AM - 05:00 PM |
| Friday | 07:00 AM - 12:00 PM |
| Saturday | Closed |
| Sunday | Closed |
How to go there