Aspen Dental - Albany, NY Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Gender-neutral restroom
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
They were fantastic. Very clean and friendly. Everything I need to have done was thoroughly explained. X-ray technician was fast and explained everything too. All were totally helpful and very friendly.
I recently visited Aspen Dental for a consultation and had a disappointing experience. Prior to the appointment, I called customer care to confirm if they accepted United Health Insurance, and they assured me that they did. However, after the consultation, I was told that the doctor I saw was not in-network, and I had to pay out of pocket. Also, they suggested taking a financial plan from them for future dental treatment and felt pressured to purchase an Oral-B brush for $192.30. I want to caution others about these deceptive practices. It seems that their priority is making money rather than providing quality service.
Reattached a crown which fell out again within weeks and then refused to see me to correct it. I’m sure it has something to do with the fact that I won’t take out a personal loan for over $6,000 to have all the work they suggested done. That’s $6,000 after my insurance!
In a city where it is impossible to find quick medical care, Aspen Dental scheduled my mom’s appointment for the next day and follow up treatment for the following day. Unheard of in this neck of woods.
I had a great experience with the Albany Aspen Dental. From the moment I called on the phone, to the moment I left my appointment, each and every staff member I dealt with was extremely friendly and helpful. Just an all around great experience.
DO NOT COME HERE. The only reason this place is getting 2 stars instead of 1 is because of how pleasant the front desk ladies were. They were the only good part about my visit to this place.
I had originally visited the Glenmont location for an exam and some xrays regarding a cracked and infected tooth. After 2-3 months after that visit of not rescheduling due to insurance reason my issue persisted so I made an appointment for this Albany location as it was the one with the soonest availability. I show up at 8:30 am for my appointment explain my issue. The secretary says she would be able to retrieve my xrays and data from the Glenmont location to avoid scheduling another exam, which I had already had. She tells me she’s unable to get the xrays due to the recent windows shut down 2 weeks ago and that we’d need to reschedule. She said there was only one surgeon available that day aswell. I said okay, even though I had scheduled the visit as an emergency visit, which was also a way more difficult process than it needed to be to schedule. So I reschedule for the following week, under the impression that I would actually get work done on the tooth. So I go in, again with great service from the secretary. 10-15 minutes pass Im taken back to an exam room where a women and her intern ask me basic questions about the issue and tell me the doc will be in soon. This is where it becomes upsetting. He comes in, puts on a pair of gloves, looks at the tooth for about 10 seconds before telling me what I already know. “Its fractured, and pretty bad. We can’t save it. It’ll need to be extracted and an implant. But im in the middle of a procedure so we’ll have to reschedule. “Reschedule again? I said I don’t care who does it if you make the intern or the front desk person take a pair of pliers and do it themselves. That’d be my 3rd time rescheduled. I ask the guy who does the rescheduling what my appointment was put in as. He says “an exam” which, was the most pathetic exam i’ve ever received from any medical professional. I told him what the lady told me the week before. That I already had my exam and I just need the tooth pulled. He asked me about the implant option which I already knew I couldn’t afford. He asks about my insurance and when I say it wouldn’t cover he visibly cringed. Extremely unprofessional. I told him I couldn’t wait to get it pulled. After some prodding I get it rescheduled for the same day at 3, to which he rudely responded “well we got it rescheduled for today so its fine”. It was not fine. $300 later, I return at 3. Same dentist, who clearly has some ego because hes the only dentist on because his co dentist didnt show. Im seated in a new room, and when the guy comes in he gives me 2 shots of novacine. no conversating no sense of trying to make the patient feel welcomed or comfortable. Needless to say that was the most painful experience I had ever undergone and it took them 30 minutes to get the tooth out with me screaming and crying and shaking definitely traumatized everyone in the room and nearby. My girlfriend being there with me was the only real sense of comfort I got out of any of this experience. They just kept insisting my mouth wasnt open enough. The dental assistant was the only one giving me updates on how things were going. When they finished I was so traumatized I wanted the door closed for a minute to finish crying. Which they abruptly swung back open once closed. They lead me and my girlfriend back out towards the front where they asked the rescheduling guy if I need to do anything, which he was just on the phone and shooed me off without a word. On our way the door the front desk lady was the only pleasant person who said I did a great job. Worst pain I have ever experienced and worst customer support I have ever experienced too. I understand inner city care isn’t great but this is awful. Don’t say you take walk ins and emergencies if you really don’t!
I have anxiety about seeing a dentist after a bad experience with dental surgery 9 years ago. The reception staff was welcoming and kind. The dentist and the dental assistant were also kind and professional. As was the financial coordinator towards the end of my visit. Honestly my experience was great. I would recommend Aspen dental to everyone, they are fabulous.
They hang up on you if you try to cancel an appointment ( btw I won’t be coming in if they see this ) . Non comfortable environment at all. Charged me for a damn toothbrush I didn’t even ask for. Hits you with appointments like crazy even tho I’m trying to explain my financial issues. Ontop of all this I was double charged for the laser gingivitis/ deep cleaning which they barely explained anything ( other than the toothbrush which they went over a whole segment ). This place is someone’s worst nightmare that has anxiety and money issues. Also continue to ruin my credit because of this situation. Hope it doesn’t come to it but will be suing if I don’t get my money back from the 2nd charge that shouldn’t have never happened because they are destroying my credit !! They were telling me I have available credit when I asked care credit and they said I was negative because of this issue. Trying to have me go in and charge me even more into the negative another 2 grand like nope.
Quick Facts About Aspen Dental - Albany, NY
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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