Aspen Dental Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
I had a big emergency, I had a tooth that broke they got me right in, took care of immediate need and was able to map out a plan to help me make my teeth and smile better, my teeth got very weak and brittle from cancer treatments so they came up with a plan to make them strong and help me greatly, other dentist would just put acrylic and that would break or chip and I would have to have it done again and again. So this porcelain cap after they are fixed will make them strong again and pretty. The staff is absolutely wonderful from secretary to xray tech to the dental assistant,to the very experienced dentist and dental hygienist. The checkout was amazing they break down the plan bit by bit, and are able to work with your insurance and offer financial plans. Definitely can't wait to get started
I wouldn’t recommend your dog coming to this establishment. Last week on Monday I went in for an emergency visit, I had an infection inside my root, severe pain. They just looked gave me antibiotics. Scheduled me 11 appointments, told me I needed all this work, I applied for the care credit because I was desperate in severe pain I just wanted relief. I came back in Thursday for them to do a “deep clean” on only one half of my mouth. Nobody asked about my pain, I had to let them know that it wasn’t getting better only worse, they switched my antibiotics. At check out she told me they were setting me up with oral surgeon. I called back Friday expressing the pain I was in, I called into work because I was just eating over the counter medications and nothing was touching the pain. Kayla receptionist “promised” to call me back within the hour once a doctor came in. I called back 2.5 hours later, she then told me it was doctors day off and that she put in a call to an on call doctor. But she made sure to ask me “are you still going to keep your future appointments”. So I ended up at the hospital that night, my left side of my face was swollen, I couldn’t even relax my jaw. They ended up putting me on yet again another antibiotic a stronger one and pain management. So I waited around yesterday (Monday) for them to call me with some information, maybe a surgery date perhaps? Because that’s what I was told. Here it is Tuesday I called them back I spoke with their best receptionist there Kayla again, and she told me she hasn’t heard back from any of them but one apparently that rejected my case odds are she just needed to tell me something and that’s what she came up with but enough to send you over the deep end once again from the runaround on Friday. Oral surgeons take out wisdom teeth all day long, what I need done is a molar to come out. Now why would they reject that? So if you’re in pain, and you need help ASAP. I wouldn’t go here, and I read a few more reviews and they were quite similar to mine. They just want your money, they don’t want to help you. So I have set myself up with another dentistry, one that’s not a chain command all over and I strongly recommend you do the same.
Looking for a new dentist having moved upstate. (Always so stressful finding trusted & competent sources when moving!) BUT this was seamless. From the first call to set up initial appointment the staff couldn't have been nicer. The technician who took my initial X-rays and scans was well trained and knowledgeable despite being relatively new to the profession. Dr. Fortez was the dentist that saw me to go over everything and to figure out exactly what (minimal thankfully in my case) my treatment plan would be. Scheduled my first cleaning for next week and am looking forward to it. I could not be more thrilled with the professionalism, compassion, and care I received at Aspen Dental and am very grateful to be able to check finding a new and trusted Dentist off the list! Highly recommended!
For a point of reference the other local dentist office that I called (having nothing to do with Aspen Dental) scheduled me 6 months out which as I needed a cleaning was not optimal, to say the least..
They don't care if you have dental anxiety. They don't care what you want nor will they discuss options. The head office girl is absolutely nasty as was the other girl at reception. I have never been treated so poorly by a dental office. I wouldn't suggest this location to anyone. There are dental businesses that are kind and decent. Find of of the others. Stay away from Amsterdam Aspen. It was like everyone there was miserable including the dentist.
The staff was very personable and nice. Little waiting before I was called in. The hygienist was nice, but I don't understand how I have gum-line issues now that have never been brought to my attention before. All to be resolved at a pretty high cost to me.
I never write reviews for anything, but today was the last straw. Aspen started out good with me a few years ago when they pulled one of my teeth (note:this was NOT Aspen Amsterdam that pulled my tooth). I decided to stay with them as my dentist and started going to the Amsterdam, NY location, and everything went ok until the last 2 years. I’ve had the same insurance for my family for 3 years. My fiancée had the first bad experience when she went for a check up and cleaning and they tried to add unnecessary treatments to it, and when my fiancée refused, they wouldn’t do the cleaning and still tried to charge for the full appointment plus $100 they came up with out of thin air. This left a bad taste in our mouths about them (bad pun, sorry).
I schedule my appointments for when I’m on vacation due to my travel schedule. I let them know on the phone that is why I needed an appointment for this week. I told them my insurance hasn’t changed. Today, I had an appointment, and I showed up on time for a check up, and to schedule a cleaning after the results of the check up. The Aspen representative told me she called and said this doctor didn’t take my insurance. I said I don’t understand, none of my insurance information has changed, what’s the issue? Apparently the regular doctor was on vacation and their substitute doesn’t take my insurance. Why wouldn’t they take the same insurance as the doctor they are covering for? I left the place very irritated at the whole situation. Anyway, I’m done allowing them to waste my time and charge me money for stuff they didn’t do. I’ll be taking my business elsewhere. My time is important too, and they don’t seem to respect that.
Excellent care I highly recommend my dentist . He is Caring, professional and I was very relaxed during my appointment. Absolutely no pain . He explained every detail of my treatment.extremely happy with my care and an extra plus his daughter a future Dentist was assisting him ! 100 percent rating from reception , and dental assistants of course wonderful Dentist!
THEY ARE NOT AN EMERGENCY ROOM. ON THEIR OWN WEBISTE it says they are open nights and weekends, but "nights" is 5 o'clock. THAT IS NOT AN EMERGENCY ROOM! Anyone who sees emergency room will think that they are avaible 24/7 for those who seek immediate treatment. I have previously tired to become a new patient with them but I had to pay alot of out of pocket money I don't have, so last night in desperation I set an emergency appointment online for tomorrow. This morning I received a voicemail saying they seen my appointment scheduled and I would have to pay $240, I am trying to find a job right now so I can't even afford that. I called to talk about the voicemail and explained what happened the previous night. I was then told they are NOT an emergency room, and they in fact don't accept medicaid. So everything I went through to find a solution with them comes to nothing. Everyone I ask says they don't recommend them because they're rude and just generally not nice people. So take this as it is, and Aspen if you see this please don't get back to me. I just wanted everyone else who might be in a similar situation to see this and know that you are in fact not an emergency room.
Quick Facts About Aspen Dental
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 02:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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