ASHLEY INN Info
Amenities
Other
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Free parking
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
Best WLM Reviews
Customer service was terrible. The lady in the front rolled her eyes at me as I told her I was locked out of my room and became safety issue. They don't like cash. So don't try to use. She will do as little as her job requires. Including stand up. I was there for 2 weeks due to surgery issues and she would make sure I didn't qualify for bulk rate by canceling reservations. She would complain that she got woken up. I had to purchase earplugs for this stay so it's not at all quite...there is alot of dirt on the walls and I would have cleaned it myself had she been more pleasant but instead. I'm here. The housekeeping staff was overworked due to understaffing. I've worked as an innkeeper before and there is nothing worse than the one they have there..she was rude and condescending. And I was locked out of my room constantly making me take the long route up the stairs and back around..I did this over 20 times telling her it was becoming a safety issue..the only reason I stayed this long is because I had all my luggage and didn't have the energy to transport it elsewhere. That was the most sleepless stay I've ever experienced. But if you stated it to the front she would say 'yeah, me too'...only she's getting paid and I'm paying? They need a number to call in the middle of the night when you're awoken by slamming because the one I called didn't do anything to help..the hotel was under construction so I think that part is improving but ponca city should really give jobs to people who wanna work and deserve employment...and perhaps someone who can smile.
We had planned on staying for a week and left after 4 days. It was a weekly rate so they couldn’t refund for the days we weren’t going to be staying. The smell was awful. The beds were hard. There was a hole behind the door where the handle would hit repeatedly. The towel bar by the sink kept falling off the wall. (Anchors weren’t doing much for it.) The floors were sticky and we even found food on the floors. The air conditioner was loud and barely worked. The last night we were there the air conditioner would blow cold then start blowing hot. When we told them about the air conditioner they said the construction workers had something in front of it which was making it not work correctly. They also never had the coffee out. Would not recommend.
Sam was professional, courteous, and went above and beyond to accommodate our stay. Thank you! Place looks great!
All the rooms are being redone along with the outside. The new owner is really making great improvements!
Great place to stay wonderful staff
Rooms are clean and kept up nice
Would definitely be back
This is the most disgusting hotel I’ve ever stayed pillows had stains on them and the towels had lipstick on them and the whole place stunk of weed also people were up slamming doors all night long definitely wouldn’t recommend this place in fact it should be torn down.
The only reason this review wasn't 1 star is due to how quickly they were able to refund our stay. Once we got to our room we were immediately disgusted. Sticky floors, smelled of death, and roach infested. A total health concern. Do NOT stay here.
I travel for work and this by far has been without a doubt the worst hotel I have stayed in. Right of the bat the customer service was subpar and dismissive of me when I told them of the whole in the wall due the door. The beds where ok, tv was there, the mini fridge was not clean. The worst part was that it was roach infested. I'm talking on or two, I'm talking you turn on the light and they scatter, I was there 2 nights and the second day I went to Walmart and ATWOODS to walk around for awhile because I did not want to go back to the hotel after work. I read a review that said, "this was a working man's hotel" I disagree. After 10hrs of work you deserve a good rest.
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