Ascension Seton Bastrop Hospital Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Best WLM Reviews
Worst Hospital I have ever been too
First and last time to use this ER. Went to the nurse station to ask a question about registration, I walked into a conversation that had nothing to do with work guess that upset the person talking as he turned around and said “WHAT” I proceed to tell him my situation and he was VERRRRY RUDE with me so I made a face and walked away. The person I was with heard the nurse who seen me tell the RUDE MAN I made a face at him. They took a very long time to come check on us. Dr seems off he talked very slowly - maybe tired. The nurse was rude with me when she checked on us after she seen I was upset with the man who rudely asked me what. The employees here do NOT share care and are very UNKIND. The lady who took our X Rays was the only person who was nice. Being in this line of work you would think the employees SHOULD BE nice and caring. Very upset and will use services elsewhere next time. Per the other reviews I see the employees need to be evaluated And filtered out !!!
Took my son in May 12th for an x-ray to see if he had a broken wrist. They said due to "Russian hack" they could not send the x-ray to radiology so the doctor would have to give his best guess. Come to find out they sent the x-ray 18 DAYS LATER and so I was sent a bill. I've gone in to speak with them, never received a response. The radiologist has tried to talk to them. I never received notification or a report on my son's arm (which was fine) and the x-ray would have been useless anyway. These people are in for a money grab and obviously incompetent to still send an x-ray 18 days later. And they won't get back to you with concerns. Now having to fight collections over a service NEVER RENDERED.
Worst hospital!!! This isn’t the first time we’ve had a problem with this hospital. I took my husband here for care this morning we were there for 7 hours. At the end my husband wasn’t given A proper diagnosis, nor was his prescription sent to the pharmacy. The doctor that saw him left when I called back this morning(9:40am) she did not leave any notes in his chart, nor a prescription needing to be sent the lady at the hospital that I spoke to advised me to take him back to be seen again by another physician. Never again will I take my family here!
Avoid this place and drive into Austin instead if you can. I have been waiting back on a referral for a knee brace due to an ACL injury/surgery for TWO MONTHS. I have had bood work lost, and paperwork lost here as well. Originally I thought it was typical error but since this issue I have had to call at least 10 times and so has my orthopedic office. My ortho/isurance requested the referral for the brace on October 8th. It is now Decemeber 2nd still with no solution. They are unorganized and do not communicate. Specifically with Dr. Pollock's office.
I am disgusted by what I saw today. I needed urgent care for an issue, but hadn’t been able to get ahold of my PCP. I thought we could get what we needed here. After waiting for about an hour a man was brought in on a stretcher. He was roughly moved from the stretcher into a chair in the waiting room. He clearly was having issues remaining conscious. He was barely able to go to the bathroom and almost fell on the way back. He laid down on the floor. My husband went to the front desk to alert them (thinking he would get care). Instead of helping the man the two women yelled at him and threatened to not treat him and call the police if he didn’t get up. The nurse triaging him also threatened to have him arrested. This man clearly did not know what was going on and was in critical need of care. I am appalled. I understand there were no rooms, but there had to have been a better solution. There is no way I would feel safe in a facility that so publicly and cruelly denied care to someone in need. The workers here have lost their humanity. If you are able, make the drive into Austin.
This review is for outpatient imaging at the Bastrop location. I recently had 3 different imaging tests done, across two visits, and the interactions were all great. The mammogram tech I had was wonderful and very attentive (I almost fainted and she was lightning quick to make sure I didn't collapse to the floor and then was very accommodating to my situation), and the ultrasound and the ct techs were so friendly and personable. The ladies at the check in desk were great as well. The staff deserve recognition. Dealing with health stuff is never fun, and sometimes it's stressful and scary, but having staff that make you feel comfortable and keep things lighthearted is a huge help.
My only negative thing to say is about the scheduling voicemail, it is very unpleasant and the person on the machine just sounds so negative and on the verge of rude. I understand that you guys get a lot of calls but that recording is very off-putting and doesn't align with the friendliness I have experienced with the staff.
Christie and Catherine made me feel very cared for while doing my heart procedure. They were so extremely kind and compassionate. I’m very grateful for their professionalism.
Very bad experience, they take a long time to attend to you. I do not recommend it. My son arrived in a lot of pain and with a possible fracture. They took a long time to give him a room.
Quick Facts About Ascension Seton Bastrop Hospital
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