Ascension Saint Thomas Urgent Care - Cookeville Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
Best WLM Reviews
Glad to be able to get in to a Dr & get x-rays on Sunday after my 75 lb dog accidentally jumped on my wrist. Thanks for being open and able to help.
P.S. she really felt bad when I got home.
I couldn't have asked for a better experience at an Ugent Care. It is always a stressful situation when you have a sick child at night and want to get them the fastest help you can. While our wait time for this visit was longer than anticipated the front staff did a fantastic job at keeping me updated on our position in line and offering some water and her sympathies while I waited in the truck with my son. Once we were taken back into the triage room and then the exam room, every member of the staff we came in contact with went above and beyond to make my son feel comfortable and safe. Due to us coming in later on in the evening, the provider expedited the report to Radiology so we would be able to get an answer that night. The provider we saw was absolutely fantastic, and she was very compassionate and listened to both myself and my son regarding his symptoms.
I spent 4 hrs. sitting in your office, just to get some X-rays done. For the most part, the employees were fairly good. The X-ray tech was excellent. Don't be surprised if she leaves that dinky little office and moves on to a much better job. If I was in that business, I would hire her away from you in a heartbeat. Not sure if I would use you again. It took way too long.
Stan Tinker
Cookeville, Tennessee.
I hadn't been to the dr in a while. I was embarrassed because most ppl go to an Urgent Care Clinic for things like Flu, Covid, broken bone. But the dr made me feel like I was important too. Neck pain and inflammation are no joke. I told her that steroids had helped in the past and she listened and went above that too. I really appreciated her so much.
I walked in, made an appointment, came back, and was taken care of readily. The staff, nurse, and doctor were all courteous, friendly, and helpful. The facility is clean and inviting. Five stars all the way.
Booked a “hold my spot” appointment for 1:30pm a few hours before. Came in for a strep test.
Waited in lobby from 1:30-2:30pm and finally got back to be seen. Once I was back they quickly got my information and swabbed me for strep. Took the normal amount of time for a result on my strep test. The staff were really kind and friendly. Got me my prescriptions sent in to my pharmacy. But I ended up leaving @ 3:30pm. It seemed like they didn’t have a lot of staff on the day I went. With that understanding, the time it took me to be seen and leave will be a big determining factor for any future visits. I do not see how I can spend a full afternoon when I have been to other places and not waited in the lobby for an hour. It is something to consider when booking here.
Made an appointment online Saturday night for 215pm. Got there at 210pm and there was a person in front of me at the counter. He didn’t have an appointment and the lady at the desk told him they weren’t taking walkins. Well, she got him in in front of me, he didn’t have an appointment. I waited an hour before I was taken back. They took my vitals and put me in a room where I waited another hour without being seen. I got up and walked out. I’ve never had to wait that long before. If they tell people they aren’t seeing walkins, they shouldn’t take them. Very disappointed in the service this time.
My regular Dr couldn't see me so I was referred to Ascension. This was my 1st time here. Check in was easy and done online through my phone. Staff was all super friendly. Wait time was about an hour before I could be seen but that was too be expected as I was a walk in. I was grateful they could squeeze me in. My visit went smoothly and I would definitely go back.
Quick Facts About Ascension Saint Thomas Urgent Care - Cookeville
Today
Opening Hours
| Monday | 08:00 AM - 08:00 PM |
|---|---|
| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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