Ascension Saint Thomas Urgent Care - Clarksville, St. Bethlehem Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
Best WLM Reviews
????8/12/24????????
Awesome staff!????????????
NP “Chelsea” is fantastic!~????
Front desk ladies are polite & fast!~????
Back office ladies are wonderful too!~????
***The only rub is that Ascension seems to be understaffed in not having another Nurse Practitioner! ***Not fair to us Patients! ***Nor to the good folks working for your big company! ***In trying to save a few corporate dollars in over-head; you are undermining the overall success and professionalism of your famous brand name!
????Thats just my personal take on it all; and I’m successfully self- employed. International trade! Father of 4/daughters! Ex Professional athlete! Friend to hundreds globally! Of whom has been to some 30 different countries to date; and counting!???????? LEW~????
If you absolutely have to come here, make an appointment!!!! I brought my daughter here last week and waited almost 2 hrs before being seen. Today I came to be seen with an appt and thankfully I did everything including check in online myself so I didn’t have to deal with the receptionist who is very rude every time I’ve had to deal with her.snippy and dirty looks. Always. The doctors and nurses are always very nice and helpful though. While I was waiting to be called back, a father brought in his infant who was having an allergic reaction to something, and the receptionist rudely told him he would have a 4 hr wait. If you just glance around the place seems clean, but if you actually look, the place is caked in dust and the floors don’t look like they have seen a mop in at least a few months. And this is a medical business…. Anyway, I give it 3 stars just for dirty, rudeness, and wait times.
The wait times seem to be getting longer and longer every time I visit even though I always schedule an appt ahead of time. I was self pay at this most recent visit and $120 just for the provider to come in for less than 5min is absolutely ridiculous. To make matters worse, I declined to have lab work done because I did not want to pay the additional fees associated with it. However, a few days later I was charged an additional $82. I called the clinic to find out what the charge was related to and to dispute the claim that lab work was done. The front desk receptionist was very rude and unhelpful and would not allow me to speak to the office manager or whomever was in charge. I had to go back and forth with them trying to get a copy of my records to see what they documented in the notes as far as the services that were done as well as trying to find out how to get my money back. I ended up speaking with the billing dept a few days later and they were able to review my chart and determine that no lab work was done. They stated they would issue a refund within 3-5 business days which I am keeping an eye out for. Overall, I had a terrible experience. I hope this was just an honest mistake and that they are not billing individuals or insurance for services that were not completed. At the moment I am hesitant to go back or recommend them to others.
The front desk representative was extremely rude I came in because I felt my blood pressure was extremely high and just wanted to get it checked this was the closest location for me. She begins to tell me we can’t do anything for you if you don’t have a history of HBP ok so you can’t see me I’m about to pass out in the office and she telling me the ER is about 13 min away. So I just walk out like why are you trying to turn me away. So I asked for contact info for corp or to file a complaint. She taking a very long time and just getting very rude as she’s getting the requested info very argumentative. So I just asked for the office manager not sure what she said to the office manager, but she came back and said the office manager will be with you soon. I sit there for another 10 minutes So I decided to go ahead and check in because I’m getting worse and worse the rude front desk young lady then she asked me for my debit card and then proceeded to tell me no one‘s gonna come talk to me until I pay. I don’t know if I’m gonna be seen by you guys right now. All I wanna do is talk to your office manager. Well, we’re not gonna pull you back into you pay I have to pay to talk to your office manager because I have a complaint, I’m not being seen by you guys. I want to talk to your office manager. Office manager comes out. Here’s my concern and continues to say we can check your blood pressure for free. First of all. It was never about any money. I have insurance she check my blood pressure. Oh my blood pressure is really high so then they go through the procedure I pay whatever money I have to pay doctor comes in. I know you’re not supposed to be released if you have high blood pressure but you’re the doctor. I’m not gonna complain. She tells me I can go home blood pressure still high. I’m like what kind of service was that? Now I can say the office manager, the nurse practitioner and the triage nurse I don’t have a problem with them. They did their job that front desk person who turns away a patient that is coming in clearly telling you somethings wrong with them. And then they’re telling you that they’re not from the area they have no idea where to go and your steady trying to turn them away and I’m sitting in the parking lot right now scared to drive off because I’m still feeling bad.
Went in for a worsening cough over 1 week for my child. Chelsy was our provider and she was wonderful. I felt like she really listened to my concerns and didn't simply brush me off. I can't remember the woman's name who triaged us but she also was really sweet to me and my child. I didn't feel rushed. They also called the medications in in a very timely manner. The pharmacy we typically use was closed so I called back to have them call the medications to another pharmacy and that was also done in a very timely manner. I would recommend and use this location again for urgent needs.
So after recently finding out my niece had tested positive for the flu about a week before our Thanksgiving dinner & my nephew testing positive for strep a couple of days before as well & myself feeling pretty rough for a couple of days with it getting progressively worse each day I decided I needed to see a Dr. Needless to say I was almost certain I had one if not both & since I have 2 Elementary school children myself I didn't want to take the chance of them getting sick as well. Since I had taken both of my kids here before I decided to go myself especially knowing they accepted my insurance. When I arrived there were only three people in front of me and I didn't have to wait very long thankfully. The only thing is that it would be more convenient to have the check-in kiosk somewhere other than at the very front desk where other people may be talking to the receptionist. Or maybe having a second check-in kiosk for someone else to access in case there's someone at the front talking to whoever's behind the desk. Was taken back and quickly put in a room and tested for strep and the flu. And within maybe 10-15 minutes the nurse practitioner came in letting me know the results of my tests and checking over the other necessary things that needed to checked. She was very thorough and pleasant to deal with. She was very helpful and giving me resources to find a PCP in the area and quickly called in the necessary medications I needed to the pharmacy that I get my medication at. Definitely will be back if needed in the future.
Clean facility. Every room had its own air purifier. Staff at the front desk was friendly. Checking in online made the process so much smoother than sitting in the waiting room for hours like anyone would some place else. After getting called back, I was expecting to be sitting in the room for hours as well but it was so fast and again staff was friendly and caring.
Literally the smoothest experience I’ve ever had at an urgent care in any state. The person working the intake desk was very patient and helpful through the entire process. She was great with every person that came in during our entire wait. The care was excellent and very quick!
Quick Facts About Ascension Saint Thomas Urgent Care - Clarksville, St. Bethlehem
Today
Opening Hours
| Monday | 08:00 AM - 08:00 PM |
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| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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