Ascension Saint Thomas Rutherford - Emergency Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Best WLM Reviews
The whole staff was AMAZING! My little boy woke up in the middle of the night late Friday wheezing and barking like a seal so of course there were no urgent cares open. The wheezing worried me and he was supposed to be the ring bearer in my sister’s wedding that next day (Saturday). They were so good with my little boy and made me feel heard about his condition. They didn’t brush us off and send us out the door. They gave him a steroid shot to ensure he would be good to go to be ring bearer since we were from out of town that day and explained what precautions I could take to make him most comfortable. Best hospital I have EVER been to.
This past year, I was there once for my husband and once for me. Overall experience has been good with the staff—they have been great; however, it concerns me that they do not have MRI equipment. My husband still has numbness in his side due to he was sent home from hospital and did the follow up appointment but no one knows what’s wrong and they didn’t do an MRI right away so now he may have permanent nerve damage.
My issue is sciatica and I’m hoping I don’t have to go to many Dr appointments and more testing because they didn’t have appropriate equipment too find the true culprit.
One of the nurses wasn't the friendly person, believe her name was Anna. I asked her a couple times to get me crackers she said ok never came back and when it was time to discharge she told me what I need and took the iv out. I asked her about my ride she said wait out in the lobby. That was it I had to walk out and nothing else was said. Glad I didn't pass out or fall. But there was a male nurse that was nice and helpful right now I can't remember his name.
John took very care of me and addressed my concerns. He did testing and made me feel comfortable. Everyone was so nice and made me feel at ease. I was so impressed with my experience today. I will be sure to use your ER if I need help. Once again, I appreciate all of you. Thank you, Patricia Houston
I was in severe pain from what I later learned was kidney stones. The emergency room staff got me in very quick. Even though the ER staff was busy people in and out, they took care of Mr and I received pain medication not long after arriving. I cannot say enough great things about this staff.
My experience at Ascension Saint Thomas was top tier. I can’t say enough about conscious efforts the staff take to insure patients receive fantastic bedside manners. I felt seen and genuinely cared for while receiving treatment. This is refreshing because some hospitals completely miss the mark on this. I didn’t feel like just another patient on the list streamlined for treatment. I especially want to recognize Dr. Hannah N for her treatment of me. She’s a jewel indeed at this hospital for her thoroughness and hospitality. Kristin J my nurse was also fantastic as well. Ascension has been good to me as I can add yet another great visit to my experiences with this hospital. I received the same grade A treatment when I gave birth to my daughter here not too long ago, and as a black woman this means the utmost given the statistics with black women and childbirth. Please continue this great work and hiring amazing staff that cares. Thank you!
My mother arrived at the ER before 6pm, shes had 3 strokes in the last year, has diabetes, and is prone to blood clots, has nerve damage and she’s a high acuity patient, the nurse in the waiting room that was taking her vitals said her blood pressure was 184 but according to her it wasn’t serious, it’s currently 12:30 MIDNIGHT and she still hasn’t been seen by anyone, the ER is packed and nobody seems to give any information. This is ridiculous, people are in pain and waiting very long periods of time to be helped. There’s no reason for a hospital to be this understaffed or running incredibly slow. I will be taking legal action after this terrible visit.
I had to visit the emergency room recently, and I was pleasantly surprised by the level of care I received. From the moment I walked in, the staff was welcoming and attentive. The check-in process was smooth, and I felt reassured by the friendly nurses who guided me through the initial assessments.
During my wait, I noticed how organized everything was—there was a clear communication system in place, which helped keep patients informed about their expected wait times. When I was called in, the medical team was thorough and compassionate. They took the time to listen to my concerns and explained the necessary tests and treatments along the way, which put me at ease.
The healthcare professionals clearly worked well together, and it was evident that they were dedicated to providing the best possible care. I appreciate the comfort they provided during a stressful time and the follow-up instructions they gave me before I left.
Overall, I’m grateful for the excellent care I received at the emergency room. I highly recommend this facility to anyone in need of urgent medical attention!
Quick Facts About Ascension Saint Thomas Rutherford - Emergency
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