Ascension Saint Thomas Medical Partners New Salem Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Appointments recommended
Best WLM Reviews
I have a primary doctor but was told I could go here for my check up to get my points for my insurance credit. So upon arrival I told everyone out of the gate I was there just to get my points for my insurance. Long story short they billed it as a follow up for hypertension instead of a preventative check up. I’ve never even been prescribed or seen for hypertension by Ascension. So I called them about the bill only to be directed to my insurance company. I did what they asked me only to be sent back to deal with ascension per ascension. This has been the most unprofessional place that I’ve ever had to deal with. I would highly recommend not dealing with this place seeing they can’t handle a simple task as billing something correctly or correcting something as simple as this, even after 3 different people telling them the problem (me, my insurance rep and her higher up). Not to mention the lady working the lab butchered my arm just trying to get a simple bloodwork panel. It seems they struggle in many areas here to say the least. Save yourself a headache and go elsewhere.
This office was great at one time but for the last several years they can’t keep doctors and once again cancel appointments with no notice. I had an appointment today and this was cancelled while I was on the way with no explanation. This clinic needs help and someone in charge to fix this immediately. I have found another PCP but it’s a shame when this office is so close to home. They need leadership here or since going to Ascension is the real issue. They do not call you back timely, have to get results from logging into the portal and have forgot to run the blood work needed and never caught this until I called asking and then had to return for another draw.
They very very bad I calling them to take appointment they are impatient with the patients that was 2:30pm December 6 they also didn’t respect. They always said they not accepting new patients, but this not the problem the problem is they need to learn how they can speak to each other.
STOP. Do not go here. The care and communication is abysmal. I scheduled an annual appointment with MARIE STEWART. I asked for annual appointment on the phone. I confirmed with the nurse that I was there for annual. Marie Stewart did not examine me. She did not listen to my lungs. She did not listen to my heart. As I went over my medical history, she misconstrued that I was there for symptoms I have been experiencing my entire life, and I was charged $160 for a visit where I didn’t even receive any kind of a physical exam, and now I am unable to speak with anyone that physically works in the office to adjust unfair charges.
I went to this facility several months ago and saw Dr. Bilbao. During the appointment I was very happy with the service I received. However, after my appointment, I received lab test results via the portal and had questions. I tried calling and messaging the practice and after some time was finally assured via message that Dr. Bilbao would reach out once he had “had a chance” to review my labs.
Weeks after that, I received a call from some random office worker who did not identify myself to discuss my results. This person who, as far as I know, has zero medical qualifications, advised me on my go-forward health. When I requested to speak with the doctor she told me that I would not be able to speak with him without another appointment but that she could pass along my questions and get back to me. After a lot of back and forth I agreed and communicated my questions. It has been ~3 months and I never heard from them again. And frankly, being pressured to speak about my health with someone over the phone who I do not know and who is not my health care provider feels like a borderline HIPPA violation. I will be seeking a doctor’s office that cares about patients.
My wife should have appointment for imaging And the doctor sent the order but keeps saying not receiving I have like seven days like that for each time saying give us 24 to 72 hours I will call you and never call me. Don’t care About according to center, Said, we have the order but they tell us we not receive it
My experience with the doctors and nurses has always honestly been great. Thee follow up is the issue. You can never speak to the doctor about your results unless you pay for another visit. I went a week ago and discussed my disposition on how they do business and when I go to a doctor and give my concerns and talk about my health the expectation from me is that’s who would call me back and not another nurse that say they aren’t busy seeing patients and would never get anything done if they call patients back. She said an office manager would call me back and guess what one never did. I know now what to expect if I need their arrives again but I will just try to find another hospital that’s not to busy to talk to patients and at least call back to discuss concerns.
Months in advance I'd scheduled my minor aged child's annual well visit. Near to the time of the visit, the medical doctor cancelled the appointment. I called explaining that our doctor had just cancelled my child's annual well visit and asking for another medical doctor annual well visit for my child and was told nothing was available for months. So, I asked them for an annual well visit with another medical doctor and was again told nothing was available for months. What Ascension did offer was an annual well visit with a nurse. I scheduled that and later called back and cancelled. All the same I eventually got a call asking me to confirm a medical appointment for my child. My husband and I exchanged looks and agreed to get our child's annual medical well visit done for the year. Medical appointment was on May 31, 2024. A few weeks later I got a bill stating my family owed money for an office visit instead of acknowleding an annual medical visit had been completed and that our insurance company was covering the cost. I tried calling Ascension and couldn't get anyone to correct this mistake. Frustrated I went to Ascension's medical office at 2723 New Salem Highway, Murfreesboro, TN 37128 and no one would correct his mistake. I spent an hour there trying to get this mistake corrected. Right now they have conveyed that only their offsite billing department can correct this and that they are "reviewing" this matter and that it will take 30 and now they are saying 30-45 days to complete this "review." I kept calling and calling and they kept making new reviews and setting the review completion further and further out. I finally wrote down a reference number and hope they will complete their, what I view as, a scammy, bogus review process. I've called by myself to their billing department and then called my medical insurance company and then called Ascension's billing together, many times. In the meantime I'm getting billed and told that the bill 42 days past due. I'm concerned that the "review" is a bogus scam and eventually they'll sic collection agency on me. I've made hours of phone calls to them and am not getting any relief. I have made a BBB complaint against this company, accordingly. Customer service is a bottom most priority to Ascension Saint Thomas Medical Partners New Salem at 2723 New Salem Highway, Murfreesboro, TN 37128!!!
Quick Facts About Ascension Saint Thomas Medical Partners New Salem
Today
Opening Hours
| Monday | 07:00 AM - 05:00 PM |
|---|---|
| Tuesday | 07:00 AM - 05:00 PM |
| Wednesday | 07:00 AM - 05:00 PM |
| Thursday | 07:00 AM - 05:00 PM |
| Friday | 07:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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