Ascension Medical Group Wisconsin - Koeller Street Info
Amenities
Service options
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Language assistance
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
They have outsourced their urgent care and they don't explicitly tell you that. I don't have insurance so I paid Ascension's almost $300 bill out of pocket for a 30 minute visit. Now I have received a $600 bill from a third party charging me for a doctor that I never saw or spoke to that apparently "supervises" the Nurse Practitioner that I saw. Now I am paying $900 for less than an hour of care to be prescribed antibiotics that they then took over 2 hours to send to the pharmacy. They only ever sent the prescription in when I drove back to remind them that I was waiting because their phone lines are continuously busy with no option to hold. Do not come here if you are uninsured.
This was probably the worst overall experience I have ever had with a medical service provider, ever. Zero stars. This location is in my hometown when I was visiting from out of state. I came in to register for the clinic first thing in the morning. The receptionist could not process my insurance. She blamed the computer, which may or may not have been correct. My insurance is Blue Cross Blue Shield and therefore the easiest out of state insurance to process. At my later visit to a different provider in the area, they processed the insurance immediately with no issues. Eventually, I just offered to pay the non-insurance rate of $100 and not worry about it. The receptionist agreed, I paid, and waited for the clinic consultation. With no other patients waiting, the provider I saw seemed harried, condescending, and generally rude. She said that she could not help me in any fashion without even looking at my issue. I then asked her to at least look at it, and after doing so, she again said that she could not help at all. So, I left. To summarize, I paid in full before the provider even saw me and did not use insurance. Since the provider did not perform an exam or do anything other than say she could not do anything, I did not then expect to be sent a bill for $23 after the “service”. So, I called the billing department to dispute the charge. They were incredibly unhelpful simply explaining that there was a charge with no additional information. They then said that they would conduct a review of the billing and call me back. I made sure to confirm that they would call back, leave a message, and make sure I knew the result of the review. I also made sure that they would not begin charging me interest or report the payment as delinquent while they reviewed the billing. It is 3 months later, and they have never contacted me. I don’t believe a provider with as little competence as this Ascension Medical Group clinic ought to remain in business. I can’t imagine what happens to people with less resources than I have. I guess some of the other reviews contain those details. I sincerely hope they improve, because they could be a real light and strength in the community instead of a health trap. Don’t get caught in this place. In the survey I filled out as I paid the bill, I promised I would spend the time I would have spent fighting a bogus $23 charge instead leaving reviews about my experience warning others to avoid them. Good luck to all involved!
Phone system sucks. Almost lost my job due to fmla unable to reach the doctor. App suck for requesting change of pharmacy. Got CVS issues...??? Yea. Took having to use messenger and they still didn't understand correctly. Communication sucks. I'm diabetic and running out of meds is not an option. So no I'm not happy with them causing me major issues to save a buck on phone services and app refill issues. Do better.
Got cellulitis from blood draw after phlebotomist used same needle in both arms. She also did not draw enough blood and I need another draw. Called to voice issues and was told they would not be following up with me. They also have outsourced their urgent care services so there is now a $45 co-pay.
Extremely difficult to get a hold of anyone as it seems they only decide to staff certain departments "when they feel like it". They never properly run my insurance resulting in months of hassle and the employees I've met (while amazing individuals) constantly complain about how poorly run and managed this location is and how they desperately are looking for other places to work.
Had an appointment yesterday for severe ear pain and painful congestion. The nurse that did my vitals was absolutely rude and non professional. Went to pick up med at pharmacy and never called in. Went back to Dr office to get paper prescription. Same nurse came out to waiting area and said, " I called it in and left on voicemail. You need to go back to pharmacy and wait in line like everyone else does". I'm done with Ascension and cannot believe their non professional behavior and uncaring demeanor. Please do not send me a response and tell me how you are sorry and ask me to complete a feedback form.
My husband and I have had to visit this Urgent Care twice in the past couple of months. We drive an hour to get to it as our town does not have an actual Urgent Care. We were able to be seen immediately and received excellent care. The staff is kind, caring and very efficient. We highly recommend this Urgent Care if you have immediate medical needs!! THANK YOU to those people who are in charge of the management of this clinic. The availability of this type of care is deeply appreciated.
Okay, I have been here for over an hour and a half now so I feel like something needs to be done with this company. It's almost like it's not even urgent to them at all. If I come in here saying that I'm hurt you need to address it right away, especially if it's a head injury.. But here I am sitting for an hour and a half and still nothing
Quick Facts About Ascension Medical Group Wisconsin - Koeller Street
Today
Opening Hours
| Sunday | 07:30 AM - 12:00 PM |
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| Monday | 07:00 AM - 05:00 PM |
| Tuesday | 07:00 AM - 05:00 PM |
| Wednesday | 07:00 AM - 05:00 PM |
| Thursday | 07:00 AM - 05:00 PM |
| Friday | 07:00 AM - 05:00 PM |
| Saturday | 07:30 AM - 12:00 PM |
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