Ascension Medical Group Seton Express Care Westlake Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
This is a great urgent care, both me & my daughter have been here. Both of us have been treated very well and received efficient and effective care. The staff are always nice & the providers are great! Highly recommend!
Parking was a bit confusing with the construction going on. Garage was extremely crowded and busy. Parking spaces are small.
The breast imaging area was very comfortable and efficient.
Didn’t have to wait long to be taken back. Given robe to wear for appointment but cloth belt was missing.
Actual procedure went fine.
Given voucher for parking garage. It didn’t work. Robot just kept saying not valid. So paid $3.00.
Thank you! Contacted Express.Care. Learned they were open till 8 PM. Asked if I could arrange a 7 pm appointment. “C’mon in,” was the response. Within minutes, I had the revisit forms in email that I was able to complete at my home computer. Once onsite, I was greeted by a friendly and welcoming receptionist. Television and coffee was offered to patients. Waited about 7 minutes (if that,) before being called in. Very professional healthcare attendant weighed me in and obtained responses to any additional particulars not included in the pre -appointment firms. Outstanding Physicians Assistant attended to my healthcare concern. She was thorough, friendly, and gentle in removing stitches. Bravo! And in no time, I was in my way. I will definitely call upon this service again should I require it. Highly recommend. Excellent.
The two stars is because everyone was very nice. That being said the NP was nice but not of any help taking care of my wife's condition. I took her in because her fever was 101.9 and having pain in her lower back as well as her chest when she breathes. In April she had a severe case of pneumonia and was hospitalized for several days. They took an X-Ray and told her all was fine, I asked aren't you going to take blood to check for an infection and the answer was no, said she was fine.
My wife fought fever all night afterwards and started developing a cough as well, thankfully her pulmonary doctor was on call and has put her on antibiotics as well as scheduling her CT Scans for Monday to check her lungs. I would seek care elsewhere unless it is something simple.
I had a horrible experience. The doctor was dismissive and did not listen to my symptoms. I made an appointment for noon and wasnt seen until 1:30. Doctor thought it may be appendicitis. Ordered an ultrasound. I go to radiology department of UT to get my uktrasound and tell them the Dr that saw me believes it was possibly appendicitis and the UT radiology tech informed me that the doctor must not have known what she was talking about because an ultrasound wouldnt even show my appendix unless it was extremely inflamed and usually a CT scan is necessary for determining appendicitis. the worst of all the doctors never called me to discuss the results of my abnormal blood test. When i saw the results uploaded in my portal i reached out to the office MYSELF. I was told id have to wait until the end if the day for the results to be gone over with me and so i demanded to speak to a doctor right then and the doctor supposedly looked over my bloodwork said i had an infection and needed to go to ER immediately. When i arrived to ER my bloodwork was normal. Overall terrible service and communication. Will definitely be sharing this with my fellow students and friends. Very very disappointed in the care i received.
Visited Ascension Westlake Urgent Care. Was able to make an appointment and check in online. Only waited 5 minutes, was seen promptly and the provider, James, was personable, assessed and diagnosed my problem and prescribed accordingly in a very timely fashion. I find this group and location an excellent healthcare option.
Terrible care from the PA, I awaited my results for a quick strep and covid swab.
The PA entered the room, without hand hygiene and gloves or introducing himself and instead told me to "get on the (exam) table" without any explanation. I was hesitant at first because out of all the care I've had in the past, and as a nurse myself, there are certain bedside manners a HCP should have and a way to make your patients feel comfortable. As I stood there a little confused, He told me once more to get on the exam table, which made me uncomfortable that there was no explanation of what he was doing or an explanation of my test results. I proceeded to ask what the test results were as he checked my ears, nose and throat on the table, which he replied were negative and instead explained to me that it sounds like allergies. I was very skeptical on his response due to my long list of viral like symptoms but listened to him explain why it must be allergies and he then left the room quickly and said he wanted to grab something for me. He came back with a small piece of paper with a few typed out medications... I asked if these were safe for pregnancy, which he grabbed the paper, scratched the list out, and then wrote on the back a different medication to ask the pharmacy to help with the allergies. He apologized for not asking if I was pregnant (I told the medical assistant that I was and my main reason for the visit was to be swabbed for a few things and check in with a trusted provider to see what was safe to take while pregnant.)
Awful service and bedside manners. A lot of frustration as a nurse that healthcare staff did not do their due diligence today for patient safety.
Thank you for the excellent care you provided. I truly appreciate the professionalism and efficiency of the entire staff. Sabah was very thorough and took the time to examine and explain. The nurses were compassionate and made me feel at ease. I would highly recommend your urgent care to anyone in need.
Quick Facts About Ascension Medical Group Seton Express Care Westlake
Today
Opening Hours
| Monday | 08:00 AM - 07:30 PM |
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| Tuesday | 08:00 AM - 07:30 PM |
| Wednesday | 08:00 AM - 07:30 PM |
| Thursday | 08:00 AM - 07:30 PM |
| Friday | 08:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 03:30 PM |
| Sunday | 10:00 AM - 03:30 PM |
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