Ascension Columbia St. Mary's - Prospect Medical Commons Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
I have been a patient in this network since 1992. I have had several primary care physicians over the years. The decline of great service has been an issue with me and many others. None would compare to my last visit. I have had a few fleas fly into my ear that I was unable get rid with home remedies. The prescriptions didn't work. My Dr. referred me to a specialist. The specialist didn't want to look in my ear. In fact she disregarded my concerns and told me to pour oil inside my ear, showed me the exit sign and said have a good day. This was a physician assistant with no remedy or concern for care.. I am now looking for a new Healthcare network.
Wow!! I have been amazed with your service since I been attending with you guys in my early 20's am 42yrs now. I don't have any complaints at all. Had many surgeries,health issues and your doctors,surgeon,nurses and much more staff has been Awesome job. They all need a raise ???? Thanx soooo much for always going beyond. God bless you all and to God be all the Glory that gives all the grace and knowledge to each and one of them.
Very accessible from every point. They have a Doctors directory on every floor (right off the elevators) so that you can locate them quickly. I was really impressed! Clean and friendly environment where everyone (that's employed by St. Mary's) are eager to assist! Bravo!
First of all this place is hard to find, also to access with north ave beening closed down it’s so confusing. Okay let’s fast forward TODAY I finally find the place, I go in & ask for lab to drop pee for my dr. I mention to one of the ladies taking blood work that my pee needs to be test for pregnancy, she tell me to let a different lady in lab know. She calls the lady name for me 3 times before the lady even acknowledges me. The African American lady with blond braids or twists, finally turns around VERY rudely yelling “I HEAR YOU I HEAR YOU!” I said oh wow okay then proceed to tell her what my doctor said. she said there nothing she can do about it, I said “okay thanks have a better day ma'am”. she said mhm yup you to” I said “ouuu ok ms attitude” and she was still mumbling under her stank breathe ???? when I walked out!! Like why so much sassiness just do your job…PLEASE TEACH these “healthcare workers” some HOSPITALITY, EMPATHY, & most importantly CUSTOMER SERVICE!!!! don’t take whatever you got going on outside of work or what may have happened 30 mins ago out on patients!! it’s not a good look… if you can’t hold the level of professionalism you agreed have when you signed for the job then maybe you shouldn’t have a job that deals with humans 304.
My experience with Dr. Roumani, my nurse, the receptionist, and the lab tech were all excellent. Registration process was easy and the woman working the desk was very warm and kind. I was taken to a room on time and did not have to wait long to see my doctor. I never felt rushed, and information was conveyed very clearly. Overall, a great experience!
I had 2 appts today. I had surgery and tried to drive to st mary's (the only place I have this person.) I'm disabled. North Ave is closed going south. My GPS brought me around in circles until I got there. I knew it was on the 2nd floor. I'm not late yet. I tried to park but there were a dozen cars with no special hanger tag, or plate. I parked at the end of a row semi out in the isle. I tried to call this office. You can't. You can only call the HOSPITAL PHONE TREE which is a huge joke designed to never let you talk to anyone, or leave a message or tell them you can't walk so have to wait. Then I hang up and I'm late. I tried to enter. The doors only opened with a tag. I pushed the button and had to literally beg the person to open the door because im disabled and can barley walk. I came in and then was forced to walk 3 full floors of yhe hospital with me slowly limping behind a person who said they could get me there. I was supposed to see a nurse for post surgical evaluation. It also is preventing me from walking. Finally takes me through the entire hospital to take an elevator down to reception. I CAN'T PRE REGUSTER BECAUSE THE HOSPITAL REFUSES TO SEND ME A CODE FIR NO REASON AT ALL. S o I had to go to reception. When I got there I was in so much pain I couldn't stand up. And the person behind the desk says you're in the wrong place! I asked them to call to let the Dr know that I had just walked 4 miles through the hospital over and over. No she won't do that BECAUSE I WAS NOW 10 MINUTES LATE FOR MY APPT. SO I WAS MARKED AS A NO SHOW. (2 of those NO SHOWS will get you kicked out of your primary care dr OFFICE!)
I limped very slowly across the entire hospital again (!) to get in my car and go across the street to where my appt actually was supposed to be.
When I got to my car (with my handicap hanger showing clearly) and a fake parking lot cop, who was was really some hospital"security" guy getting $7.50 an hour to harass people. And he had put a "ticket" on my car. He was sitting there waiting for me. Not a cop, couldn't write me a ticket but I know this at that moment. He began yelling at me. At which point exhausted in uncontrolled pain, and I sat in my car and began to just sob Uncontrollably.
I don't have friends, or family. I was told by a so-called "support for elder and disabled" and they told me I was NO HELP FOR ME. Then because I sat there for a couple of minutes crying that fake cop in his golf cart pulled right next to me. HE WAS COMPLETELY BLOCKING THE ONLY EXIT and continued to yell at me despite the fact that my windows were closed, I'm in my car sobbing, and he never put a fake ticket to every one of the unmarked cars in handicap spaces, which in the real world can be as much as $1200. The lowest ticket is $350.
I finally saw he was next to me yelling I pulled out just in front of him and finally 2 hours later. I ZIPPED OUT AND DOWN THE STREET TO GO TO THE Prospect Office.
I went to the 2nd floor. "No you have to 4th floor"
I took the elevator to the 4th floor. 3 women minding the desk were really angry and upset about something a doctor said to one of them. They were all standing up and very loudly commenting on "what bullshit" and other very angry stuff. No one else was at the desk they saw me and continued to curse and call that out for "this bullshit."
When 2 of them sat down, the 3rd woman kept going because she was so upset. (No doubt that these employees were extremely frustrated, and openly upset. I think everyone who has ever had I job can have sympathy and understanding.
It does not allow them to take it out on the next client in line.(Who, By the way, ALREADHAVE HAD YEARS OF NEGLEFT, AND PATIENT DUMPING, OF REFUSSING TO GET ANY TREATMENT AT A
The check in was good. The doctor seemed as if he didn't want to be bothered. He had an attitude like I was bothering him and rushed to end my visit. He told me to call the central scheduling number to set up an appointment for a MRI (My visit was on Thursday, September 12th). I called central scheduling on the 13th Friday, an was told he never sent in the referral. I called his office Friday afternoon and he was out of the office the rest of the day. September 15th, central scheduling still hasn't received a referral. My therapy referral wasn't sent in either. I paid $35 co payment and would hate to go through this process all over again. I would never refer anyone to this doctor. His name is David Miyama, ENT SPECIALIST.
I feel like the doctor had made to his mind about my case before he even spoke to me. He didn't ask many questions or provide much of a plan for follow up. My visit was a very discouraging experience.
Also his breath was really rancid which someone working in close proximity to others should be aware of.
Quick Facts About Ascension Columbia St. Mary's - Prospect Medical Commons
Today
Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 08:00 AM - 05:00 PM |
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | 08:00 AM - 12:00 PM |
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