Ascension Columbia St. Mary's Hospital - Ozaukee Campus Info
Amenities
Service options
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Language assistance
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Best WLM Reviews
MISSING HEARING AIDS. My father was admitted to the hospital and a nurse gave him a cup with a lid to put his hearing aids into overnight . It was clearly marked hearing aids. On his last night, he placed them into the cup right before bed. The next morning,, he went to put them in and they were gone, cup and all! They did a search and said they were sorry, but not responsible for anything lost or stolen. Would this be the same situation for a prosthesis or a wheel chair? When he was discharged, he was given all the instructions without his hearing aids! (ADA violation and safety concern) I asked for documentation to sign stating he came in with hearing aids and leaving with none and was told they don't do that. When i kept pressing the issue, they told me that someone would call me on Monday. I asked for the name and was lucky to even get that! No call Mon, Tues, Wed, Thurs. On Fri after leaving several messages, she called and directed me to Matt. Matt told me that Risk mgmt and the Patient Experience Dept. Denied any responsibility. The staff has seemed very dismissive and secretive about this whole situation. I asked for clear way to file a complaint and all I kept being told was someone will call you. My dad always is extremely careful with his belongings and does not have any memory issues. He's 84 years old and on Medicare. The hearing aids were approx. $4000.
MY CONCERNS:
Violation of ADA at discharge
No clear way to file a complaint
Lack of a timely response
Did someone steal them?
I think it's time for me to contact the ADA, the Journal Sentinel/media and possibly the police to do an investigation.
First time ever in an ER and it was such a positive experience. Shoutout to RN Dustin in the ER for having such a great sense of humor, listening to all my requests/questions, and calming me down so well even though I was panicking. Him and the other staff that assisted me were outstanding!
Thank you for creating such a safe, warm and welcoming environment for us during our pregnancy journey. It was so relaxing through all our appts and visits as well as our birth journey. It really does take a village. Best OBs and nurses and staff.
My grandmother was admitted to this hospital and Susan/a Wilkerson is one horrible doctor! She has made it hard for my family and showed nothing but horrible services. She provoked us, doesn’t listen to the concerns of our family, talked down to our family, talked over our family. As we requested for her to leave the room, she refused and consistently talked over us. After sharing our concerns, she acted as if she was being attacked. The rights of my grandmother was provoked. Thanks to Booker, Latoya and Terry who were tremendously supportive and helpful. I request Susan to be evaluated and sent to the Ward. She wanted our family to get out of character and it ate her up when she realized we weren’t going that route. All we wanted was great care and Susan brought stress and bad spirits
The best experience we could have had, everyone was so nice and caring! I wish i had my first here and if i had anymore i hands down would come back! Loved the environment, the people, and the experience 10/10
From the Door Greeter to the Staff, Nurses and Doctors, this is one of the BEST hospitals I have been to. Hands down.
Very special thanks to Dr Cattey, one of the Surgeons who practices there. Dr Cattey is humble, compassionate, caring, honest and the best Doctor I have ever met and have had the pleasure to know. If I could, I would give Dr Cattey 10 stars. He is a wonderful person and I recommend him to anyone looking for an excellent surgeon.
It doesn't inspire confidence in fact-based medicine when Fox News, which has been proven to be brazenly dishonest, per the Dominion settlement, of nearly $800 million, in which they admitted to dishonesty, is on every monitor in every waiting room.
The Nurses are amazing but the doctor Susan-Wilkerson is a very unprofessional doctor. She continually harassed and antagonized my family. Very disappointed in the treatment we received by her, we asked for a new doctor and she continued to come back inside the room disregarding our concerns and complaints !
Quick Facts About Ascension Columbia St. Mary's Hospital - Ozaukee Campus
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