Asante Rogue Regional Medical Center - Emergency Room Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Best WLM Reviews
The outside is so beautiful and it's obvious why, when you get inside and start to interact with staff. To your face they are nice and play stupid like they know nothing without a doctor no charts or info for patients in the room and when I left the patients room I could over hear the charge nurse talking trash about multiple patients and their guests. I would never bring someone I love to get care from this place. I don't understand why these people would get into the hospitality field just to be catty witches. No wonder they get sued every year.
I got some new friends from the ER, I had a great visit with four amazing people in the ER yesterday. We all arrived at nearly the same time 11:00am. One had a new pace maker and was with her daughter. The other two were men both veterans, one young and one old. One had a growing belly as we watched and BP of 230 over 120, the other had extreme vertigo and headache. After the first three hours we were all chatting up a storm. At 8:00 pm we were still chatting. We noticed the waiting room had emptied and filled again several times. Most of the patients were Hispanic and had issues like sore thumb, a sore ankle, we were sitting close to the check in desk so we knew all the issues.
At 8:30 the other ladies left, without being seen. An hour later I was taken back, two hours later a nurse asked me why I was there. I told her I already had labs done and they told me at triage not to eat or drink because I was going to have a scan. He said I don't see any of that in your chart. A doctor came by and told me congratulations Cathy. I said I'm not Cathy, so she said oh wrong patient.
Do you think Asante gets paid more to see Hispanic people? With the lawsuit and addition of a new wing, money is their goal.
The five of us observed and discussed what was happening. We questioned what staff we saw and were given well rehearsed answers.
Did I fail to mention the lady that had been there longer than any of using the wheelchair? She fell out of the chair and couldn't get up, someone ran to the check in window and asked for a nurse or somebody to come help. They were told to just help her back into the chair. So several patients in the waiting room lifted her into the chair. It didn't look right but, what would I know, I'm just another one of those Veterans.
Profoundly Distressing Experience at Asante Emergency Room
I recently had a distressing experience at Asante Emergency Room on July 5th, 2024, which has compelled me to share my feedback. After losing consciousness at home, I was transported by ambulance to the emergency room where my ordeal began.
Upon arrival, I found myself left unattended in the lobby for over 1 ½ hours despite expressing severe discomfort due to a high fever and dehydration. Requests for basic assistance, such as water and blankets, were met with indifference from the staff at the front desk. Despite being the sole patient in the lobby, I received no attention until I took initiative myself.
The triage nurse assigned to me showed a shocking lack of empathy and professionalism. She insisted I walk to the triage room despite my compromised state, and her manner was dismissive and confrontational when I struggled to comply due to my condition.
Throughout my stay, I noticed a disparity in treatment compared to other patients, particularly those of different ethnic backgrounds. This included delays in care and a noticeable lack of responsiveness to my needs.
After receiving initial treatment, I was again left unattended in the lobby for an extended period without any follow-up or post-treatment instructions. The overall lack of communication and disregard for my well-being during this experience was deeply concerning. Nurses are meant to provide comfort and care, yet the staff I encountered seemed more focused on bureaucratic procedures than my well-being. The lack of basic compassion and respect for my dignity was appalling and has left a lasting impact on my trust in your institution.
You would think this hospital was in a 3rd world country how horrible it is. DO NOT GO TO THIS ER. you WILL regret it. My dad who's on hospice came here. Waited over 5 hours and after the ER filled up with new people two times in a row, and we were STILL waiting we gave up. He was laying on the hard tile floor for hours. No one offered him a gurnee or anything. We went home and decided it was better to die at home than to die waiting in that damn ER... this hospital is a JOKE!!! This hospital should set up a text notification system. So after checking in they can establish a time frame and send you home till you only have about a 30 min wait.I mean man, if they're going to make people wait 4,6,8 hours might as well let people be more comfortable doing so. I know we sure would have appreciated it...
My boyfriend and I went to the ER this morning. We were taken into triage immediately. From there we were taken into a room immediately. A provider came in within 5 minutes. We were treated and out of there within an hour. They were very friendly and helpful to us.
Literally just got out of this place and will never go back if I have a choice in the matter. The PA was rude and did not listen very well and had zero compassion for my concern. I would also like to add when an ultrasound tech walks out of the room and the doctor comes in with the test results before you can even get your pants on it's a cause for concern. I have never been given test results in 30 seconds flat. I was treated like I was an idiot and wasting their time. The PA also ordered the test for the wrong side of the body and made claims that an exam was performed when it wasn't. The lack of care and compassion was highly unsatisfactory. On the bright side they completed my visit summary in record time after I stated I will be filing a formal complaint.
Brought my son in with a head injury, bloody nose, dizziness, headache, and hard time breathing. The triage nurse took his vitals and pushed us back into the lobby. She asked no questions on his well being. Didn't even give him the wrist band. The lobby has about 7 people including my son. They said they were busy.... yeah probably in the back but it is horrible practice to ignore a head trauma. Waited for 3 hrs to be put into a room the dr comes in touches my sons neck then refuse to do xray or CT sends us home. Didn't check him for concussion or broken nose nothing completely discussed. Worst hospital. Will go to urgent care in the morning for a real doctor's examination.
I know it was busy. But I sat there for 7hrs in a wheelchair. Then sat in the back. I know i was dehydrated and they didn't even give me Iv or even water.
She just asked if I was having a panic or anxiety attack and told me to eat better and drink more water.
The nurses were more concerned then the doctor.
The actual nursing staff was amazing.
Quick Facts About Asante Rogue Regional Medical Center - Emergency Room
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