Arthritis Health Associates, PLLC Info
Amenities
Service options
-
Language assistance
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
Amenities
-
Restroom
Planning
-
Accepts new patients
-
Appointments recommended
Best WLM Reviews
I have been very cared for here. The initial doctor didn’t call me crazy for my pain and was eager to get to the bottom of it. I was then diagnosed with Psoriatic Arthritis and eased into a treatment plan. I was moved over to Chelsea who always listens and presents me with options to consider. It’s been easy to make appointments, get refills, and blood drawn. The receptionists are very nice every time I speak with them.
So... After being a patient here for 2 years a new infusion manager listened to a private conversation. She took it upon herself to go snitch to the dr. that I don't get weighed. Their scales are in the hallways and in the infusion room at the entrance door.so you get weighed in front of every person coming in. I refuse to get on the scales in front of everyone in the room. She was refusing my treatment for not getting on the scales. She called me out of my chair w my iv in my hand to tell me no treatment. No discussion just no scales no infusion! They obviously don't care about hippa or my health if they refuse treatment. I have been having infusions for over a year and my medication is not weight based. Last month I was told I could not be seen again for a $10 balance until it was paid. I never got a bill. They said they were fighting w my insurance company for 6 mos but never told me. Guess what... billing error on their part they were paid months ago. ..would definitely do your research before starting w this office. The front desk people are also rude at times.
Getting my infusion after discussion w the dr but I'm being punished and separated by all other patients.... im not 5!
I have been a patient here for 18 years. Most of the staff at front counter are condescending and rude. I’ve seen a PA in the practice for a long time. Very ironic how patients are appointed a rheumatologist and never see them. Recently, I was released from the practice for nonpayment of a very small amount. Now I am left to search for a new provider and have to jump through hoops to get this accomplished. This is the absolute worst place and I highly recommend to seek care elsewhere
They have helped me with finding medication that works for my Rheumatoid Arthritis. They explain with details about my disease. They have taken x-rays of my hip and found out it was fractured. That should of been done by my primary doctor. I feel they go above and beyond regarding my heath care. They deserve 5 stars from me.
Where do you even start? The office is outdated but more than that it is dirty, I don't mean a little dirt I mean unsanitary and could cause an infection dirty. Then there are the dismissive doctors who can and will get away with this because who else are people going to see in the area? I was treated like human garbage during my appointment today, and I was ignored when I told them what I am dealing with regarding my health. I attempted to report the abusive doctor and there was an attempt to make seem as if I misunderstood the situation. These people need to held accountable.
I’ve been a patient at AHA for two years. Half of the times I go the doctor of PA is more than 30 mins to an hour behind. While I understand things come up, this has been a pattern. Today appointment was my final straw. Despite the fact that I’ve had consistent symptoms of PsA the PA and doctor made me feel like I was crazy. They discounted my symptoms,
and my concerns. The doctor wasn’t compassionate nor was the PA helpful. This was my final straw. I would suggest you go to Rochester or Albany.
My 1 star review is generous.. what an absolute joke of "medical professionals". The only modality they know are prescription drugs. They don't want to hear about your lifestyle, diet, stress levels, etc. They were forcing me to commit to infusions at 35 years old and because I was uncomfortable with that they sent me a letter saying I was no longer a patient. Yet, I was taking the 2 other prescriptions they told me to. They know nothing about true health and wellness. I was told diet has nothing to do with inflammation.. ????♀️???? The staff also made it next to impossible for me to apply for short-term disability while I needed a little time to heal. They didn't fill out my paperwork properly, called and harassed my disability representative, never forwarded my medical records after asking multiple times.. I could go on and on. If you are someone who wants to be heard, given other options besides drugs and want to be treated like an intuitive human who knows their own body, don't make an appointment here. For the record, my health is improving after putting in the work like changing my diet and lifestyle. But, that takes time, time that they don't want to give you at this office.
I have been a patient here for a couple of years and on more than one occasion I have to wait over an hour to be seen. My most recent is it I was scheduled for a 4 pm time slot. I explained that it would be tight for me to make it there and I was assured that it would be ok if I was a few minutes late. When I showed up they refused to see me because I was 8 minutes late. They doctor apparently won’t see you if your more then 6 minutes late! I am also wheelchair bound and they took no allowance that it was a 45 drive. I would like to say the care when I received it was ok thus the 1 star rate but nothing worth the lack of respect. I overlooked them disrespecting my time because I live 45 minutes away I didn’t know of another option closer. I will not be going back.
Quick Facts About Arthritis Health Associates, PLLC
Today
Opening Hours
| Monday | 09:00 AM - 04:00 PM |
|---|---|
| Tuesday | 09:00 AM - 04:00 PM |
| Wednesday | 09:00 AM - 04:00 PM |
| Thursday | 09:00 AM - 04:00 PM |
| Friday | 09:00 AM - 04:00 PM |
| Saturday | Closed |
| Sunday | Closed |
How to go there