Arsenio's Mexican Food Info
Amenities
Service options
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Outdoor seating
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible seating
Offerings
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Atmosphere
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Casual
Crowd
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College students
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Groups
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
I’ve been going to this arsenic for years but this recent interaction left me with a sour taste in my mouth. I know the speaker and mic system isn’t that great but tonight I had to repeat my order more than 3 times. And the worker there repeated the order and I had to repeat my self as well. After repeating the order multiple times you just want to move on. So I get to the counter and pay. My card declines so I pay cash.
After she gives me my drinks, I look at the receipt and realize the meat was wrong and one order included beans and guac ( which I didn’t want) so I proceed to tell her the order is wrong, and I wanted this meat and this way.
She tries to tell me the food is prepared, at this point it is a waste. She continues to mention that it isn’t hard for her to type orders and that she repeated the order already to avoid this miscommunication. I understand however I am not going to pay for an extra 2 plates of fries to have it my way. So I try to tell her I understand but I would like it the way I ordered it.
She continues to guilt trip me about wasting food and tell me how a kitchen works. I tell her I understand because I have been in a kitchen before. And now its a battle between who’s right and who’s wrong.
Ultimately I ask for a refund and she’s telling me she’s trying to help me but I’m not listening.
So I tell her yes I’m not listening and that I would just like my refund because it’s getting difficult to communicate with her and stress that we had to repeat the order several times and mistakes still happen.
I give her back the receipt and the receipts given are one: the order and 2: the declined card receipt. She then says that I am trying to trick her by taking food that I didn’t even pay for. So then I have to remind her that the card did decline and that I paid cash.
I like their fries but that interaction was not friendly and understandin. I feel like she tried to guilt trip me into paying an extra 2 plates.
I was a regular customer here, and today, the lady with the glasses, that sounds like a child on the speaker was so rude to me and I asked for a refund because I ordered a wet burrito with no sour cream, and no guacamole on the top. This wasn’t the first time that this happened and she proceeded to tell me that I don’t know how to order. When I clearly told her green sauce guacamole is not green sauce I told her the other toppings on the side. Then she told me that I won’t get a refund because they didn’t mess up. She also refused to give me her name and said that that is why they don’t wear name tags. I will never eat at a Arsenio’s again.. horrible customer service…
90% of the time, the food here would be freshly cooked. 10%, it’ll feel microwaved but I guess that depends on what time you go. Never had to wait more than 5 min if there’s 3 cars. But over that, be prepared. It gets super busy evening to night! I live near a Robertitos and Maria’s, but always drive the extra 5 min to order here because there’s just MORE amount and it’s tastier, especially the asada fries (plenty of meat/ cheese) and burritos (they’re fat).
One thing that BOTHERS me every time is the sound quality of their drive-thru speaker–it’s so loud, full of static, and not as clear as other drive thru. It’s also placed near chestnut street so they can’t really hear you unless you speak louder than usual.
Super fries were undercooked, forgot the cheese and only had a drop of beans on it. No salsa after asking for extra but they accidentally gave us an extra burrito. But the drive through lady was super nice.
I want to vomit! I ordered a KIDS MEAL, this drink would have went to a child, thank goodness it was a light drink that way the bug in there was identifiable! Not one bug but two, a larger one and a smaller one. It looks like some kind of cockroach! Not many quick drive thru options in this area so I was desperate but NEVER AGAIN. This is a representation of their cleanliness. Do NOT recommend. Staff gave me a refund but there is no way to correct this.
I have mixed feelings on this place. Was good now food is not the same. I eat here at least twice a week. I order the same thing nearly every time. Recently I've been getting onion tacos instead of the healthy great tacos i use to get and i always tip. The meat i use to recieve in 1 taco previously was more than my entire order of 4 tacos i get now as you see in the pic! Churros no longer have Carmel in them when i order them and seem overcooked now. I'll give them 1 more try before i move on. I like this place and live around the corner buuuutttt...., can't eat or are willing to pay for onion tacos! UPDATE: Gave that try and am happy i did. Consistency is key to return customers. Don't give customers a reason to look elsewhere. Glad i went back. Churro good with Carmel in it.
Ordered a California burrito with sour cream and guacamole in it paid extra for them and 1 large drink. Came out $20 total went home i didn't get the guacamole an sour cream in my burrito didn't even get any sauce.. burrito was dry
The food needs a little more flavor than some red and green sauce. The service was Luke warm and the atmosphere was gross. Next time I'll do the drive thru and bring ketchup.
Quick Facts About Arsenio's Mexican Food
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Opening Hours
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