Arden Hills: A Wellness Resort Info
Amenities
Best WLM Reviews
Honestly what a disappointment. Anthony tried to cancel 2 days before major event due to plumbing issues. I contested and they made it work. I
Upon arrival was notified that the chef wasn't available and price would be deducted from bill and price would be reduced. Price stayed same as original quote.
Honestly a disappointment through and through and I'd say this place promises things that they are nowhere able to deliver. If I'd have more time id pursue getting my money back
Spent a night here with my daughter. It was very peaceful and quiet, great for relaxing, with wonderful restaurant options and shopping nearby. Although it's so serene, you would never know it.
Unfortunately, none of their spa or pool services were available, closed for remodeling or something... you would think this would lower the room price, but it did not. Would have been absolutely dreamy had they had these services available.
Probably note worthy... Our room was upstairs (I believe they only have one downstairs, but I'm not sure), and there was no elevator, so you must be able to climb the stairs. I'm disabled so it was a challenge.
With all due respect and coming from a corporate executive, this place is somewhat of a joke. I'm from the big city and know luxury and this place only caters to members who are "old versions" of Ken and Barbie, no disrespect just telling it as I see it. The younger staff who are also handsome and beautiful are trying their best but the luxury feel is not there. I will say that the grounds are beautiful and Mark Spitz, the Olympic swimmer did train here back in the 70s. But just like Mark's time, the place feels it hasn't changed since the seventies. I did get some snobby looking eyes but it honestly didn't bother me since I knew this place in the suburbs was making their attempt to try to be posh and luxurious. Finally, for the love of all that is right, clean your frickin front lobby carpets! Super soiled and this is supposed to be luxury? Members only? Give me a break.
Great experience at the spa. My friend treated me to an 80 min hot stone massage.
We enjoyed the peaceful Serenity Room prior to our massages. The massage rooms have a small fireplace, which is nice for a person like me who runs cold.
We enjoyed the steam room after. It was Saturday and it was empty, so we enjoyed the privacy. It was the perfect way to end the experience.
Christine checked us out and was a delightful last touch to our visit.
We look forward to coming back again.
Disrespectfully canceled my wedding contract via email so we had to start from scratch 6 months in. The crazy part is we were there for a food tasting only a few weeks before-- they must have known this was coming, so I can only assume they weren't entirely honest with me during the whole process.
They said it was for business reasons which should be a huge red flag about the remainder of their services. If that was the case then a business with integrity would have honored the contracts they already had in place instead of canceling after the fact.
Avoid this dump.
Don't waste your time or money. Anyone who was a member pre-pandemic is in the know! Amenities have been sliced and diced. It's like going from a full service concierge hotel to a hotel with breakfast coupons only! Absolutely NOT getting what you pay for! Grounds are gorgeous but it's a ghost town Monday/Tuesday and 3-4 every other day! No food or beverage service and you can't even have self provided food on the grounds on the days they are closed for food and Beverage service. Infuriating! Zero stars
Extremely terrible customer service. Go somewhere else.
Not at all friendly to guests. No food or beverage service on Monday and Tuesday so come prepared. Don’t expect to even eat or have a cocktail on Wednesday when the restaurant finally opens. You will be rudely asked to leave even if you intend to buy food and pay for massages later.
Very bad plan here to treat your customers like trash when they’re simply hoping to relax for a day.
Strongly suggest against this place. No one even told us where the pool, bathroom, towels etc are located. Like the wild wild west when it comes to creating a nice experience. Total free for all. Spend your money elsewhere.
I wish I would have listened to the other 1 star reviews on this place. I booked a room here and a spa appt with a friend. I could not check into my room until after 3pm and they won’t even let you sit and wait at the restaurant. You have to be a “member”. She literally told me to leave and come back. The room was extremely outdated, old, and over priced. The spa, the facial was great, but you get to use zero amenities. So it’s basically the equivalent of Message Envy but triple the price. I really wished I would have saved my time and money with this place.
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