Arby’s Pilot Info
Amenities
Service options
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Quick bite
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Burger was very under cooked. Asked for NO tomatoes...tomatoes were on it. Also left an order of fries out. We did go back in and get the missing fries. Not impressed at all with this order or Arbys.
Fast food is dead. We got two classic roast beefs because we thought surly they can't screw that up but we were wrong. The bun was not an Arby's bun it was a store bought hamburger bun and was on the stale side at that. After getting bad meals at all different fast food joints I'm gonna start bringing my lunch. It's not worth the money which is sad because a roast beef only costs 2 for 6. Save you money and get a bag of chips,you'll be happier.
I sure wish I could post pictures of this sandwich! I paid $8 for 2 roast turkey ranch and bacon sandwiches and this is what I got....2 thin slices of turkey, one thin slice of cheese and one thin piece of lettuce, and they forgot my bacon. With the meat cheese and lettuce it's barely a 16th of an inch thick! One slice of bread is thicker than the meat, cheese and lettuce! So basically I paid $8 for a bread sandwich! Arby's is out of control with their portions and their prices, as well as many other fast food restaurants. I will not be coming back to this establishment again. I've gone to other Arby's at Pilots and Loves truckstops and my meat, cheese and lettuce was thicker than my bread!
Here's the joke of the day! Was told very rudely when I tried to order that Arby's is out of roast beef. Even if so, the attitude of the two young men at the counter was uncalled for.
I had an issue with an order and corporate sent me 2 "make it right" cards. I come to this Arby's 2 to 3 times a week when I fuel up at the pilot. I used one of my "make it right" cards here with no issue. This 1 star review is soley for Kristina who claimed she was the Manager at 7pm on Friday Sept 13. She told my husband that they did not accept the " Make it right" cards from corporate. He asked for a manager and she claimed she was the manager. When he told her that the 1st one was accepted here already, she rebutted "well were they a manager?" He said he didn't know. She said well she doesn't know how to do it. That is unacceptable for a manager to not know how to input a " Make it right" card from corporate. I've only had 1 issue at this Arby's before this and that was swiftly rectified. Every time I come in my food is fresh and staff is pleasant and diligent. I've never seen Kristina on duty, but she needs to be retrained on the POS system and customer service in general. I will be reaching out to the corporate office. Kristina is a terrible addition to this Arby's, she really brings down the quality of service and hinders the pleasant interactions that they use to provide. I was literally here Tuesday but left the make it right card in my other purse, but even then my interaction was pleasant as usual. I'm perplexed on why Kristina was made a Manager without the proper training. Just a bad look Arby's. Again this 1 star is solely for Kristina, every other employee I've interacted with was always 5 stars. Such a shame.
They seem like they're out of everything, and that's fine. It does happen in the restaurant industry. It would be nice if they knew what they were out of before taking orders and charging them.
I paid for a ham, egg, and cheese, sourdough sandwich, and was given a ham and cheese sandwich because they were out of egg. Nowhere between the register, the prep, nor the delivery of it was I told there were no eggs and to expect a sandwich without egg.
We're truckers. We're often on a time limit and having to go back to get this fixed is time wasted. Time is money.
The lady at the counter was very kind and offered to make me another sandwich of any type. I asked for a turkey sandwich.
It could have been as simple as that, but unfortunately it did take some back and forth with who I assume might be the manager? Tabatha did ask to refund my breakfast sandwich and charge me the turkey sandwich. I know this makes mathematical sense and helps with the restaurant's bottom line, but at this point it is purely customer service. I wasn't getting a discount for my missing ingredients, so I'm not paying extra for your attempt to fix the initial error.
I got the sandwich, by then I had to go, so I didn't get to enjoy it there. Once at the truck I opened the sandwich and it's really a poor excuse of a sandwich. It looks great if it were a lettuce, tomato, sandwich. The turkey? I guess they're almost out of that too.
Don't waste your time or if you decide to make sure they have all your ingredients before you order.
Allergy notice: the same oil is used to fry the fish as the potato products.
The last 4 times I have been there, they have been out of major food items. This time it was the Greek gyro, last time it was brisket and the 2 times before that it was roast beef. A roast beef restaurant without roast beef should just close. Pitiful service and bad attitude at the drive in order point did not help one bit either. I will go to Oxford or Pell City from now on.
Ordered two Buffalo burgers. Both cold. The dispenser for the sauces (ketchup etc) was broken or empty. However there were no sauces available. Most of the drinks in the fountain were not available.
Quick Facts About Arby’s Pilot
Today
Opening Hours
| Sunday | 06:00 AM - 10:00 PM |
|---|---|
| Monday | 06:00 AM - 10:00 PM |
| Tuesday | 06:00 AM - 10:00 PM |
| Wednesday | 06:00 AM - 10:00 PM |
| Thursday | 06:00 AM - 10:00 PM |
| Friday | 06:00 AM - 10:00 PM |
| Saturday | 06:00 AM - 10:00 PM |
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