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Arby's

+1 423-479-2414
2835 Keith St NW, Cleveland, TN 37311 United States of America
Open Today: 10:00 AM - 10:30 PM

Amenities

Service options
  • Curbside pickup
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Quick bite
Dining options
  • Lunch
  • Dinner
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Groups
Payments
  • Checks
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

Absolutely PATHETIC!!!! ordered a crispy Chicken bacon and Swiss, the cheese and bacon were Both so cold that even after leaving them sitting , wrapped up, in a hot car, in the sun, NEITHER were even close to warm. Not to mention I got mine with no lettuce so there's literally no excuse for the whole sandwich to be ice cold or the cheese and bacon not to even be warmed the slightest.
Swung by on our way to visit family up north. Incredibly kind staff, and the food was fresh. Honestly, I don't expect much from fast food, but this was an experience I cant 'not' talk about. If i could give the service a 6 star i would, but if i gave 5 on everything I might not seem genuine, but it was a great visit. Will visit again on the way back home.
1. There were promotional posters everywhere advertising 3 different types of burgers. Yet, when we ordered the deluxe burger, they told us they no longer had it. After a couple of minutes, the employee realized they did have it. I asked for no onions and they still put onions on it.
2. Ordered the burger with potato cakes but was informed it was discontinued. I was disappointed to have to order fries.
3. Ordered a turkey and Swiss sandwich with no onions, no mayonnaise. It came coated in mayonnaise. When we went back to get it fixed, the employee told us it was ranch, not mayonnaise. It was, in fact, mayonnaise, though. She claimed that we ordered a turkey bacon ranch, which we hadn't. We didn't have any bacon or ranch on the sandwich at all. It was just smothered in mayo. When I tried to get it corrected, the kitchen staff just made the same sandwich again. So, I was forced into ordering it again. Every sandwich I ordered was wrong. They continually left off tomato and would add onions which I didn't ask for. Overspent, and it was a nuisance.
Before walking into the restaurant, a greasy employee is standing at the door sneaking a vape. Then we walk in, and all but 1 employee is sitting in the restaurant eating with their feet propped up and playing on their phones. The people in line after us was asking the employee questions that he didn’t know the answers to and they were getting agitated so I answered them. Then we get our food and the fries were room temperature. Maybe I came at a bad time, idk, but I was sad because I love Arby’s. I just won’t be going back to this location.
Live customers at the counter shoukd NEVER have to wait for counter people who are fillibg an online order!! And then, I get an attitude? I hadn't been to an Arby's in a while, and I won't be back.
Drive through lady could only say WHAT ELSE? WHAT ELSE? WHAT ELSE?
Fries were cold. Chicken sandwich overcooked. Everything was edible, but I won't be going back in the near future.
If you order food here from the drive through or walk in. Take the time to check not just food, but the quality of what you are given. Sandwiches come out with the absolute minimum on it, for cost i would expect some effort. Extremely friendly staff though.
I almost gave 1 star. I don’t appreciate being denied the free sandwich promotion because they don’t want to do the right thing and take care of their customers. The app wasn’t working properly for me of my wife. Staff was very rude and unhelpful about it. I’ve already done the survey and expressed my thoughts there as well. Just do the right thing folks. Its that simple. Any more issues and if your team happily take care of us I will add this place to my list of banned places.
Btw, most of the food is great, however every time we come as of late curly fries are NOT fresh and the are super greasy. Also, the place is always nasty. Almost every table was dirty. But at the level of the customer service you offer I am not at all surprised the place is trashed.

Quick Facts About Arby's



Today

Opening Hours

Monday 10:00 AM - 10:30 PM
Tuesday 10:00 AM - 10:30 PM
Wednesday 10:00 AM - 10:30 PM
Thursday 10:00 AM - 10:30 PM
Friday 10:00 AM - 10:30 PM
Saturday 10:00 AM - 10:30 PM
Sunday 10:00 AM - 10:30 PM

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