Arby's Info
Amenities
Service options
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Checks
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I placed an order online beef and cheddar, roast beefy sandwich, potato cakes, curly and crinkle fries. Everything except the sandwiches were cold and old! Fries had to be sitting up for hours! Potatoe cakes old and over cooked! I need a refund this is unacceptable! Arbys on hall road do better!!
I have been ordering Arby’s at Hall Rd and Heydenreich very frequently. When I go in to pick up my order, I always observe that their customer service skills arent very well (as someone who works in a restaurant themselves) You are never greeted and usually wait atleast 5 minutes before someone talks to you. Recently, I have had encounters with a younger male, I always forget to catch his name…I am assuming he is the manager. He is about the only good aspect to this establishment. A lot of issues have built up for me to say, “I’m never going back to this location again” yet I continue to go for the convenience of it. I live and work nearby so it’s always an easy stop. Everyone whom I talk to or mention about Arby’s too, always brings up this location and how terrible they are. I have given up on the drive-thru here because I usually wait more than 10 minutes just to place an order.
Today on the other hand, was the cherry on top. I placed a pick-up order online. I decided to try something that I haven't had before. A chicken bacon sandwich? Came with swiss cheese, lettuce, tomato, and honey mustard. Once I got home with my order, luckily I love close. I opened up my chicken sandwich and said “wow this is really skimpy” When I took off the top bun, I realized there was everything but chicken…. I replaced the swiss cheese with cheddar and then added red onion. Not to mention, Just a singular slice of bacon was thrown on. I don’t expect much from a fast food place, but at least but the CHICKEN on a chicken sandwich…. I drove up there, thankfully, it’s just around the corner. The nice manager, I assume, greeted me after standing for a few minutes. He was in shock and said “sorry were training” ok understandable, but that’s an excuse to forget chicken on a chicken sandwich? He had it re-made for me and also I had him re-make me fresh fries. I got back home, I shouldve known better to check before I left…. I saw the girl in the chicken making my sandwich, just started throwing stuff on and wrapped it up, Must be the same person who is packaging everything I order because presentation doesnt matter to them.
I get home and I am highly unimpressed over the chicken to bun ratio. Chicken was about as thin and Ive ever seen and covered half the bread. Once again, what do I expect from a fast food place? I open the sandwich to see that this time, they forgot the bacon and tomato. Already home and at this point, irritated, I just ate it. But really? I can understand messing up something one time, but twice now to the same customer in the same day?! It’s just comical at this point. I was looking forward to a good chicken sandwich but that wasn't the case, especially after my order was messed up twice. For $12 and some change, I’d rather go down the road for a good and meaty chic-fil-a sandwich, which covered the whole bun and my ordered would never be messed up twice, not to mention, a meal there is only $10 and some change. a
Not sure I can continue going back to this place for rude service and messed up food constantly, especially after ordering here all the time.
After looking over reviews for this location, it doesnt seem like im the first person to write a review on a missing chicken filet in a chicken sandwich? shame on you.
I haven't been to Arby's in YEEEEARS!!! I saw a truck that passed by and had a sandwich on it and immediately thought of Arby's so I went there for lunch. I just got a classic roast beef and cheddar with curly fries. The fries were a little cold, the sandwich was good, I asked for horsey and Arby's sauce, they only gave me one packet of each. I was a little disappointed about that but that's my fault I should've asked for more. I like to put it on my sandwich and mix them and dip my fries in it.
All the food was raw: fries, beef and cheddar. Chicken tenders were gross and cold. Never had such horrible food at an Arby’s and I will never revisit this one.
I asked for extra bbq and hot fries. I guess someone had a problem with that, not to mention the "brisket" was almost entirely fatty pieces. Very upsetting. For $11 I ate the medium fries, which were hot, and a medium Dr. Pepper. Still hungry.
It's almost comical.....when I took my sandwich out of the bag, I thought "feels heavier than normal!" Now I see why- flooded with bbq, picked out all the fat, slopped it into a pile, wrapped it up, and showed me for asking for a little extra.
Won't be back
I got no greeting or a knowledge that’s I was there when asked what took so long he said I was helping a new hire and there only three people but still someone could of knowledge me being there. He is friendly.
Went through the drive thru and staff was friendly and for was so good. The mac n cheese bites are back ????
So disgusted by this location!! There wasn’t just hair on my sandwich but wrapped around the meat! I tried calling 3 times and no one answered so here we are. The health department needs to pay this location a visit. There were no hair nets or gloves in sight.
Quick Facts About Arby's
Today
Opening Hours
| Monday | 10:00 AM - 10:00 PM |
|---|---|
| Tuesday | 10:00 AM - 10:00 PM |
| Wednesday | 10:00 AM - 10:00 PM |
| Thursday | 10:00 AM - 10:00 PM |
| Friday | 10:00 AM - 10:00 PM |
| Saturday | 10:00 AM - 10:00 PM |
| Sunday | 10:00 AM - 10:00 PM |
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