Arby's Info
Amenities
Service options
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Beer
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Coffee
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Checks
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Always a great time at Arby's, the burger is not back even though signs are posted, which is why I went but nope so used a coupon and got a slider. However always a great establishment and great customer service
Food wasn’t the worst could have been a lot better service was completely trash first off. The shake machine was down. I used to work at Arby’s so I know exactly what’s wrong every night. We’d have to tear apart to clean it so that I wouldn’t do this so if someone who’s been tearing apart every night or they haven’t been at all doesn’t know how to tear it down and clean it properly which either way is upsetting so they gave me a drink and fries which I don’t feel still adds up to the same amount that I spent on a six dollar shake or whatever the price that they gave me to compensate my shake were cold then I got down the road went to go get my wife for mozzarella sticks. They didn’t even give me marinara sauce so I had to turn around and go back. Tell him to give me marinara sauce which I shouldn’t. Don’t think I have to tell them that it should automatic be in the bag when you order mozzarella sticks, and then go back and get yelled at because mozzarella sticks were by then horrible experience would not recommend the Hemet Arby’s to anybody unless I want them to have horrible experience then I would
I forgot to ask for the name of the man that served us, but he had some great customer service. I came in the drive thru tonight at about 6:50pm. The name on the receipt is Enrique. He was very sweet, made jokes with us, and was overall very enthusiastic.
Came in late afternoon. There was maybe 3 people in the restaurant 6 crew member, so it was very slow. I chose to dine in. Almost every table was dirty. I dine for maybe 30 minutes. Not a single member of the establishment came out to clean. I've done fast food before it takes 5 to 10 minutes to do a quick wipe. Especially during how slow it was at this restaurant during the visit. Plus i asked for curly fries and gave mostly crinkled cut at the bottom and covered it with curly fries.
Ordered through the drive through, cashier was professional. Food came out in a timely and delicious manner. The only improvement would be to have the soft drink selections available, but the lemonade was a tasty alternative.
Ordered the Classic Cheesesteak Meal. What I got was a pepper sandwich with steak condiment on a soggy wet roll. I wasn't a fan, to begin with, and I tried to give it a chance. I've had 3x better for a third of the price. This was what was left after attempting to remove the peppers.
Waited over 45 minutes for an order, and there’s nobody in the lobby or drive-through. Service here is extremely unprofessional, not to mention employees are arguing in front of customers. Don’t trust it. All the front employee was telling me is that they’re sorry that the kitchen is so slow. Inexcusable
Husband placed an online order for pickup at 5:07p, 3 sandwich, 3 fries, 3 drinks, 1 mozzarella stick.
Daughter picked it up on her way home from school sports practice.
Got home, missing 1 sandwich and the receipt.
Call the store, speak with Estelle ( I think) who tries to tell me they can't help because I don't have a receipt. I advise her I have the digital order, she says I can come get the missing sandwich.
I tell her I'd like the sandwich and one of the meals refunded since I have to drive across town to fix their mistake.
Get to the store, finally helped, thry told me my dsughter saud she didn't want the receipt, which is a blatant lie, don't blame my daughter for your mistakes.
I ask manager Joel (I think that's his name) for a refund on one of the meals and the missing sandwich. A reasonable request.
He tells me any refunds need to be handled by calling a phone number. He leaves to get the phone number.
I rot at the counter for like, 5 minutes, he comes back without the phone number, says he called the GM who says I can have one or rhe other. I disagree, but I'm hungry and missing the freaking Monday Night Football game, the whole reason we order this garbage in the first place, it was supposed to make dinner easy. Even though I asked for the phone number, I didn't get it.
I leave because I'm hungry, I'm irritated, and it's nonsense. I'm not trying to run a scam on a leas than $7 sandwich.
I get home and start eating at 6:09, my husband placed the online order at 5:07, it was picked up around 5:30, so now my fries and mozzarella sticks are cold, the sandwich sucks, and I'm confident I know why the In N Out Burger next door is always crazy-busy and there's never a line at this Arby's...crap food and service.
I ended up calling back and asking Joel ( pretty sure that's not his real name) for this magical phone number, left a vm for Jose, the DM, we'll see what happens next.
I leave super-positive reviews or super-negative experiences, Arby's could have handled this appropriately and this review needn't have happened.
Quick Facts About Arby's
Today
Opening Hours
| Monday | 10:00 AM - 11:00 PM |
|---|---|
| Tuesday | 10:00 AM - 11:00 PM |
| Wednesday | 10:00 AM - 11:00 PM |
| Thursday | 10:00 AM - 11:00 PM |
| Friday | 10:00 AM - 11:00 PM |
| Saturday | 10:00 AM - 11:00 PM |
| Sunday | 10:00 AM - 11:00 PM |
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