Arby's Info
Amenities
Service options
-
Drive-through
-
Takeout
-
Dine-in
Popular for
-
Lunch
-
Dinner
-
Solo dining
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
Offerings
-
Coffee
-
Late-night food
-
Quick bite
Dining options
-
Lunch
-
Dinner
-
Dessert
-
Seating
Amenities
-
Restroom
Atmosphere
-
Casual
Crowd
-
Groups
Payments
-
Checks
-
Credit cards
-
Debit cards
-
NFC mobile payments
Children
-
Good for kids
-
High chairs
-
Kids' menu
Parking
-
Free parking lot
-
Free street parking
-
Parking
Best WLM Reviews
A bit disappointed lately on the amount of meat my roast beefs have. I spend a couple hundred dollars here a month and the portions are not any bigger than what the sliders get.
This Arby's in West Branch, Michigan is great. The food is always HOT and delicious ???? Our orders are always correct, and if we place our order on the app it is always ready when it says it will be. The gal at the drive-thru is always so friendly ????
So I ordered potato cakes so excited that they are back I asked for them to be extra crispy because who doesn't want them crunchy. I literally got 3 potato cakes straight out of the cooler. They were not even warm. I didn't realize till I was a few miles down the road and I thought by touching them that they were pretty cold but of course my dumb self had to bite into it and sure enough they were not even cooked. RAW????
My partner and I stopped here for dinner as we were running some errands in West Branch. We live about an hour away from home and headed straight here after work, so making dinner at home was not ideal! I also wanted my partner to try one of my favorite wraps from Arbys that I get on my way to Kirtland sometimes, and their refreshing (I want to say homemade too?) lemonade.
The employee that took our order was very cool and understanding. Conversing with her was very nice. I wish I got her name because she was absolutely outstanding with her customer service. She suggested mixing all the lemonades together for a drink instead of just one flavor (her intuition was right on me wanting to get lemonade! lol )I was intrigued by her suggestion and asked if we could do exactly that. She had no problem with it at all and was even happy to do so, even seeming excited to have another person try it!... and let me tell you, it was AMAZING. I will be coming back to any Arby's location just to grab this!! It was sweet and so refreshing, if i had a whole jug of this id be one happy camper!
After getting our food and finding somewhere to sit, my partner and I started unwrapping our food. Me being my clumsy self and not noticing that one half of my wrap was hanging too past far the edge of the table, it toppled over onto the ground before I realized what was happening. I've worked in the food industry before and if I knew anything, usually businesses are pretty good/chill with this sort of thing. I went up to the front and told them what happened and asked if I could get another (half) of a wrap or something else to compensate it. If not, I was perfectly fine either way and just wanted to ask. The employee that took our order and from before was unsure but had her manager come over. They were pretty cool about the whole thing, getting me an entire WHOLE NEW wrap within 30 seconds after asking. One of the employees from the back even asked my preference on what kind of chicken for it! I applaud this team for their service as it has made a gigantic difference for me, even though this seems so little. I had been having a rough day and this absolutely turned it around for both my partner and I. They have great people on their team!
On a side note, I also asked if we could have an empty cup. They gave one without hesitation and that was incredibly relieving. On our way down to this location, we stopped by a gas station to try getting an empty cup and they wanted to charge us 50c for it :( not a big deal, but we still found it unnecessary.
Thank you so much Arby's employees and staff. As ive said before, this experience has made my day so much better, and you guys have never let us down once. Please keep it up! Kindness goes a long way!!
May I also add that the food was spectacular. I love your crispy chicken wraps and my partner did as well.
(P.S, get that employee a raise! If I still managed a restaurant, I'd love to have her ;) )
My husband went through the drive thru this afternoon to bring dinner home, he ordered a lg beef and cheddar sandwich meal, no salt on fries. Ended up with just a roast beef sandwich. No cheddar! And for me I wanted a roast beef gyro meal, no salt on fries, ended up with lamb gyro, and it’s probably delicious but I cannot have lamb! It wouldn’t be a big deal if we didn’t live in Lupton! When I called up there to tell them I got well bring it back in and we will replace it, well the price of gas at $3.69 it’s cheaper just to throw it out. It sucks that the Arby’s crew cannot get an order right!
either very busy or service very slow. used drive thru, didn't go inside. staff gave me an unusual but minor service, and were professional.
but any bad would be totally forgiven anyway, becoz POTATO CAKES ARE BACK!!!!!!!
Let’s keep this short.
1) They did not get our order complete in the drive thru. (Had to go inside.)
2) They were completely ignoring the line inside. I waited 10-15 minutes—during which the older gentleman in front of me left, saying “guess I’ll just go home”—before so much as being acknowledged (and I had to speak up to even get that).
3) Once on the road again, I discovered a too-crunchy surprise in my chicken tender. (See photo.) I wasn’t aware rib bones were in the number 8 these days.
Needless to say, I didn’t ring the bell on the way out.
Good clean Arby's courteous staff food was good Intel all of our food began being sprayed by our controllers with human waste and ingested by animals. No one said a word when they began allowing it 4or 5 years ago Can't you people smell and taste that ? However that is not Arby's fault as it is sprayed on all foods
Quick Facts About Arby's
Today
Opening Hours
| Monday | 10:00 AM - 11:00 PM |
|---|---|
| Tuesday | 10:00 AM - 11:00 PM |
| Wednesday | 10:00 AM - 11:00 PM |
| Thursday | 10:00 AM - 11:00 PM |
| Friday | 10:00 AM - 12:00 AM |
| Saturday | 10:00 AM - 12:00 AM |
| Sunday | 10:00 AM - 11:00 PM |
How to go there