Arby's Info
Amenities
Service options
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Checks
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
So I got the brisket sandwich. It is good, needed a little more sauce. Curly fries are best with a side of cheddar cheese. No issues here.
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I was waited approximately 5 min at the drive to order food before I was even acknowledged. By the time I go to the window. I still waited another 5 min before they opened window to take my payment. Then I was instructed to pull forward because of the mac bites. Waited there for another 20 min. While behind me was getting waited in timely matter getting their food before I was. A lady customer came out ask me if I was waiting on food. A customer! She had more hospitality then its own workers inside. She took my receipt to address to the people inside why was my order was taking so long. Management needs more managing. Those Responsibilities aren't for everyone. Definitely needs work in ticket times.
Arby's is amazing. I've been doing the CARNIVORE diet... so I get the BIG Roast Beef (with no bun) and it's always good!
Sturgis Arby’s will now be a last resort “quick” meal for my family. I will make sure to tell everyone about their long wait times and awful excuse for customer service. I ordered online over an hour before I went in. I got email stating my food was ready 5 minutes before scheduled pickup. I get there at pickup time and there is one person in the drive through and two people in line. My food was not ready when I got there. The employees were super rude when I asked if my food was ready because I got an email 5 minutes prior saying it was ready. According to them it received that email when it got their printer…. The email clearly stated “your order is ready for pickup”. Never have I ever been to a place to pick up an order after I got an email stating it was ready and waited ANOTHER 10 MINUTES FOR MY FOOD. The two people that ORDERED AT THE REGISTER got their food before my ONLINE ORDER FROM OVER AN HOUR PRIOR. Then the manager slams my bag in the counter and storms off and none of them greeted me when handing food or walking out the door. I worked 5 years in fast food and if I ever treated customers the way I was treated today I would have been written up. Not impressed and I will go to another location in another town before going back to the one in Sturgis.
Also, what place takes 30-40 minutes EVERY SINGLE TIME YOU GO TO GET FOOD. That isn’t FAST FOOD anymore that’s a restaurant!! Get it together and learn some customer service!!
I received top notch service at Arby’s yesterday! Bailee was happy to be there and doing whatever she needed to to get her job done. In a time when it’s so hard to find good help Bailee shows up and showed me that good work ethic is not lost! You guys are doing something right! Keep up the good work.
I put in a mobile order for 10 am, should have been ready by 10:15, I waited for 45 minutes in the parking lot and had to go through the drive through 3 times because they kept saying it would just be another 15 minutes and for us to pull forward. When I finally got upset at how long it was taking the manager became rude with me and told me I was " ruining the stores times " by ordering through the mobile app. Absolutely distasteful service, I will never be eating from this Arby's again
I waited 35 minutes for my simple order of roast beef and fries. There were 4 ppl working out front. Folks after me were served. Finally walked up and said "excuse me", and the gal said in a very irritated tone, "wait"! Since I had an appointment in 10 minutes, I just walked out. A 9$ plus lesson never to stop at Arby's in Sturgis again...
After asking for Arbys sauce multiple times, we never received any. Food luke warm, buns were soggy. Staff was friendly but it was not busy so disappointed we didn’t receive the sauce and food was luke warm.
Quick Facts About Arby's
Today
Opening Hours
| Monday | 10:00 AM - 10:00 PM |
|---|---|
| Tuesday | 10:00 AM - 10:00 PM |
| Wednesday | 10:00 AM - 10:00 PM |
| Thursday | 10:00 AM - 11:00 PM |
| Friday | 10:00 AM - 11:00 PM |
| Saturday | 10:00 AM - 10:00 PM |
| Sunday | 10:00 AM - 10:00 PM |
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