Arby's Info
Amenities
Service options
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Checks
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Husband went to get 2 turkey and swiss sandwiches from the Gardendale store,as we get them there all the time. We were told in the past that they no longer have the brown mustard but the sandwich could be prepared and we could add honey mustard We’ve gotten it that way in the past (just ladt week) and it’s was delicious. My husband went to get the sandwiches today. The lady taking the order in the drive-through told him we no longer serve this. He told Her we just got one last week as she proceeds to start yelling over her headpiece who served a turkey and Swiss sandwich last week. We don’t serve that anymore. We cannt do that for you. So he asked for Turkey sandwich on the menu with no bacon and add Swiss. When he got home with the sandwich, it is two pieces of bread with some turkey and Swiss cheese. No sauces, No lettuce, no tomatoes and those two sandwiches cost $15.38. We called the Fultondale store and spoke to the sweetest young lady who told us, you can order the turkey and Swiss but we no longer have the brown mustard and we will be happy to put honey mustard on it. My husband is going to pay another $15.38 to get us the sandwiches we have been getting at the Gardendale store for the last several years. Very disappointed. The young lady was extremely rude and argumentative with my 78 year-old husband which was uncalled for.
First off this is suppose to be a regular roast beef slider, but this is what I got instead. This is for my child to eat but as hard as it is I can't even give it to my dogs to eat! Horrible, need to follow the throw away time on food!
Kimberly the Assistant Manager with glasses at the Arby’s in Gardendale needs a serious look in the mirror when it comes to customer service. She’s very cold, stand offish, and I noticed she only greets and says thank you to white patrons, but when any other ethnic group of people comes in she doesn’t tell them “you’re welcome” or demonstrate basic manners. She automatically gives them a bag instead of checking the screen to see if they are for “dine in” which the cashier asks at the beginning of the order transaction. It costs absolutely nothing to demonstrate kindness to all people. Every time something was asked of her; it seem like a burden to her. I did my homework and No wonder the store has such bad reviews on google. Look no further than the leadership. I wouldn’t have said nothing if i didn’t have this same feeling every time I come in when she’s working her shift. Please do better!
Sorted takeout, then had to prepare the missing item. Last but not least, it seemed staff was full of duping delight after providing missing meal. Haven't been there in a while. Not going to try then again for a very long while. Disgusting. If I had to guess. I'd say it was about skin color. No, I'm not a Karen. My path is to be as kind to everyone as they allow. This treatment doesn't allow for much kindness.
Stopped by to grab a sandwich for a late lunch. Got all the way home and had to drive twelve miles back because the sandwich was UNACCEPTABLE. I was asked "did I not want my sandwich shredded. That if you don't pay attention the machine will shred the meat." Ummm this is not shredded. I'm not exactly sure what to call it but THIS is definitely not shredded. I was HIGHLY disappointed today.
******Horrible customer service***** Drive-Thru working on 8/5/2024 @6:25 as soon as my wheel hit in front of the intercom I was greeted with someone screaming at me asking what I wanted. My husband then replied. "Can you please give me a moment for my wife to look over the menu?" 5 sec later I then told the person working in the restaurant. Okay, we're ready to order now. I'm sorry for the delay in which she prompted back on the speaker. Can I have your order? I then told her my wife would like to get a number five with Arby's sauce and Powerade and she rudy said What and I told her that's okay and she rudy replied Thank you.
DO NOT DOORDASH FROM HERE! My last 3 or so orders from here have had something missing. I don’t know if someone at the store is stealing stuff from door dash orders but this is insane! And this is NOT on door dash. This is 100% on Arbys. Last time I will ever door dash from this location.
Came into this establishment last night (I'm a dasher) I don't normally dash in the gardendale area so I didn't know not to go here I went through the drive thru 1st and told then i had a door dash order I was instructed to come inside it was inside I went inside I stood at the counter 3 mins a Hispanic looking girl walked past a couple times and there was a black women behind the warmer looked like she was preparing food no one greeted me or said anything to me so I asked if they had a door dash order behind the counter no one said anything the 1st time so I spoke up and second time and the black lady preparing the order yelled out she working on it she put some food up through the warmer thingy and the Hispanic girl started bagging it up (in slow motion) once she finished she just left it there on the counter and walked away she didn't even share eye contact with me pretty terrible experience I ended up dropping the order and leaving they were empty no cars I'm drivthru no customers inside and I can honestly see why
Quick Facts About Arby's
Today
Opening Hours
| Sunday | 09:30 AM - 12:00 AM |
|---|---|
| Monday | 09:30 AM - 12:00 AM |
| Tuesday | 09:30 AM - 12:00 AM |
| Wednesday | 09:30 AM - 12:00 AM |
| Thursday | 09:30 AM - 12:00 AM |
| Friday | 09:30 AM - 02:00 AM |
| Saturday | 09:30 AM - 02:00 AM |
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