Arby's Info
Amenities
Service options
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Checks
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Waited for about 10 mins in drive thru the worker apologized for the wait but when I got home my burger was pink in the inside which is not normal after I took a couple bites tried calling 3 times no answer and I just got off work soooo now I’m hungry and the fries was hard but whatever.
I placed my order online and tried to get my pickup time about the time I got off work. However, I got off early and tried to pick up my meal early. The manager on duty made numerous excuses why she could not fulfill the order. In my opinion she showed a lack of professionalism and lack of any customer service. She showed more interest in not being bothered and getting off work.
Besides that the employees did take care of it when we went back to pick up at the correct time
I was in the Arby's located in Godfrey for lunch today. The store was very clean, the staff provided excellent service, I was not told I needed to order from a kiosk because we do not have enough staff. I witnessed the staff not only taking care of the lobby customers. They were taking care of the curbside customer's. In a time when it seems that everywhere you go you are told to order from a kiosk or sorry we are only serving Drive through customer's. It was very refreshing to receive not only service but above and beyond good service. I did ask for the manager to not file a complaint but to pay her and her staff a compliment. People are quick to post a complaint. I'm here to post a compliment. All Arby's may not he ran this efficiently. But it shows volumes the staff, manager and corporate what outstanding good service means in general and specifically to this customer. I do hope corporate sees what an outstanding job these emoyees did today at the Godfrey Arby's location. My name if you need it is Dan that I left for the counter girl.
The one fast food place in the area that always gets it right. The young man working the window on late evenings when i come in definitely always has it together. Good worker
This location was very clean and service was nice and efficient I would like to see more Arby’s locations like this one.
We waited for quite a while for the manager;I guess) to come in so she and the customer service girl could go to the safe to get cash. Manager left (four people in line wanting to order). Girl counted the money. Then she left again (maybe to put the extra cash in the back somewhere). Took our order. I went to get Arby sauce and catsup horsey. Dispensers were empty. Told an employee who had come out to get himself a soda they were empty. He did not acknowledge. I heard the girl yell out something but didn't hear what she said. I went to tell her about the dispensers and she said "I heard you tell him. They will be put in your tray when we bring your order". I thanked her and sat down chastised. They called our order, my husband went to get it. No sauce packets. They were not on the tray and they didn't bring it to us. I went back up to get them. Tables were dirty. An elderly lady came in about the 5 for $5 deal Ava the gal said "We don't know nothing about that. You have to do it yourself". Because I had stood there at the counter and ordered my 5 for $5 online, I ran up to help her do her order. Employees should really be trained how to use the app. They're young and learn quickly. We're old and not so quick.
Service was slow. Customer service and friendliness not so good at this particular time we were in on June 12, 2024 at noon. However one slender black man with glasses was very running circles around everyone, running orders to the front. Clarifying orders ands apologizing. He should be rewarded.
We're visitors but my sister goes often. Even she said this was worse than normal.
We needed a quick bite and they made it possible for us to eat and get to the event we were in town for.
Very friendly staff and all appeared clean. I did not check the restroom. Sorry.
Shawana made us have the best dining experience that I've had in a long time.....
Highly recommended
Quick Facts About Arby's
Today
Opening Hours
| Monday | 10:00 AM - 11:00 PM |
|---|---|
| Tuesday | 10:00 AM - 11:00 PM |
| Wednesday | 10:00 AM - 11:00 PM |
| Thursday | 10:00 AM - 11:00 PM |
| Friday | 10:00 AM - 11:00 PM |
| Saturday | 10:00 AM - 11:00 PM |
| Sunday | 10:00 AM - 11:00 PM |
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