Arby's Info
Amenities
Service options
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Curbside pickup
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Beer
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Coffee
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Healthy options
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Checks
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Ordered the classic roast beef sandwich meal and as I was paying the meal was ready! Sandwich was tasty and the fries were good. Inside was nice and had a modern look. Also ordered a cherry turnover and it was great.
The business I work for buys lunch for us on Saturdays so it's safe to say we've had pretty much every fast food place in this area. The freaking customer service at this particular Arby's is beyond me. Seriously the BEST I have ever experienced. Natasha is just AMAZING!! Gotta love her!!! Thank you Natasha to you and your crew for ALWAYS taking care of us here at DMSA :)
Ok, let me break it down:
[Service:] I ordered a French dip meal with curly fries, replaced the Swiss with cheddar, and a chicken sandwich at the drive thru. Whoever was taking the order sounded very dissatisfied with their life or with working at Arby's, which occurs as odd to me, because of my either generous or biased assumption that Arby's tends to not be busy. I didn't have the order total read back to me, and neither my order. I also wasn't asked for the size of the drink or fries.
[Food:] I started out with my chicken sandwich. Upon taking my first bite, I was surprised to be met with only the breading and other ingredients, no chicken getting involved in the bite. I was dissatisfied so I went for another bite right toward the middle of the sandwich or wherever I felt the chicken might be more prominent. I then was met with great resistance, and a horrible shock. I opened up the sandwich to get a better grasp of what the hell was happening to me, and I found what I could only describe as a pathetic and disgusting rubber puck of horribly mishapen and partially breaded chicken. In the attached photo, I very generously lined up the puck with the remainder of the sandwich in a way that makes it look like it "fits" but I assure you that this is not what I got straight out of the wrapper. This is without a doubt in my mind the single WORST EVER chicken sandwich I have EVER had. Onto the French dip. The sandwich itself was alright, maybe a bit mediocre even by my Arby's standards. The "dip" was terrible. I ate the sandwich without it because it's bitter and just straight up I cannot describe its taste as anything else but "bad". The form factor of the sandwich was pretty small and there wasn't enough meat to make up for it. The curly fries were as good as usual, but I did get a lot of small and thin crispy "bit" ones. What really sealed the deal though was the fry I saved for last, which I was amazed to find was a rather large curly fry with a smaller long curly fry inside of it. The smaller long one that was inside of it was raw and crunchy because that's how fries work; if you fry a thick fry for the same amount of time as all the other regular fries, it's not going to turn out right. My drink was as good as any other fast food place so I'm not really factoring that in, except for the way too much ice they gave me, which took up all the space in the cup and I was left with not much to drink. That's my fault though, I guess, because I couldn't (manage to bring it into my mind to ask because of how sidetracked I was with making sure I at least get the right order, or to) muster the gall to ask whatever miserable employee to also not add ice to the drink. The absolute nail in the coffin about this though? The cherry on top to what has been and has been reinforced as a horrible day? 17 DOLLARS. And that's WITH a military discount too. It was on its way to being a full 20 bucks. Unbelievable. Really really unbelievable. If I go to a different location and it's the exact same experience, I'll keep this as a 2 star because then I'll know it's not this location's fault (I guess), but if I go to a different location and it's significantly better, I'm going to a full 1 star, marking this as the single worst fast food location and experience I've ever had in San Antonio (or of all time) thus far.
Update: Had the same sandwich and it was just as good. Location is still on point.
I really like this location. Friendly service and the food is always consistent. This San Pedro location is my only go to. Highly recommended!
Quickest drive through experience I’ve ever had in San Antonio. Very kind and personable person working today too! I only get curly fries from fast food joints so I’m gna be coming here now instead of jack n the box (which is usually hellllllla understaffed and slow service)
It has been years since I had Arbys, and my husband has never had it. The youngman at the register was GREAT! I haven't encountered customers service as such in a while. I'm sorry I don't remember his name, but he told us to be sure to check out Buckee's. Thank you for reminding us what GREAT customer service looks like, and I hope the whole staff is the same. The food was fresh, and it was nice and clean inside off!
I went through the drive through and the young lady who served me my food had no personality whatsoever. She did not smile or say anything friendly. The food is just okay to begin with. And when the service sucks, it makes the whole experience bad. You would think at lunch time, they would put somebody in the window with personality and liked there job.. Bye Arby's, you have lost me, my family and friends. Train your employees or find people that love what they do...
Always good food. Relatively quick (could be quicker). I wish they would have suggested sauces ideal for our order.
Quick Facts About Arby's
Today
Opening Hours
| Monday | 09:00 AM - 11:00 PM |
|---|---|
| Tuesday | 09:00 AM - 11:00 PM |
| Wednesday | 09:00 AM - 11:00 PM |
| Thursday | 09:00 AM - 11:00 PM |
| Friday | 09:00 AM - 11:00 PM |
| Saturday | 09:00 AM - 11:00 PM |
| Sunday | 09:00 AM - 11:00 PM |
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