Arby's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Checks
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Pets
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Dogs allowed outside
Best WLM Reviews
I’ve always enjoyed Arby’s for a roast beef but these days I love that they are offering turkey & other items as well. Potato cakes are still a fav if I’m opting for them. But, I’d rather have a Mocha Shake is I’m splurging on calories.
The food when I have gotten it tastes fine and I have no problems in regards to that, in fact my mother has been patronizing Arby's ever since the original location opened in Youngstown and enjoys your roast beef sandwiches. I must say however that the customer service is lacking, specifically in terms of accountability. The assistant manager was very confrontational and not helpful at all, it is frankly some of the worst customer service I have ever experienced in my life unfortunately. The assistant manager directed me to contact Arby's on the phone which effectively sends me in an endless loop with no solution. Customer service said their hands are tied and the assistant manager says the franchisee's hands are also tied. Ultimately, despite the food being fine I just won't patronize Arby's until someone does something to make things right. At which point if ever the situation is rectified, I will rescind or adjust my review accordingly to reflect that. Update immediately reached out to them as requested and still have yet to hear back at all. A continuation of the absolute deplorable service I have received thus far.
I'm so disappointed.... service was so slow. People behind me received their food before me. All I ordered was a small fry and regular roast beef. I waited over 8 minutes.
Arby's food is usually fairly good. Their chicken sandwich is my go-to.
Wow, ordered at the drive thru, waited over 25 minutes. Just 2 cars in front of me & no one behind me. 25 minutes now I'm the next car up & sitting three & sitting there & nothing is happening. Finally after 25 minutes we lull up & asked what was the problem, they said your order came up before the car in front of you so we had to make his order while yours sat & got cold. So window man says we won't charge you for your order, I stolid ok because it wasn't my fault. But as he kept talking, he took his offer back & said just pay half, we're like what did you change this, he said because you said you would pay for it. I should have called the boss above him because we think he was the manager for the moment. It was a horrible experience & we were duped into paying for that order. We had just 1 sandwich fries & drink, Terrible terrible business management. I hope Corporate sees this. We're not happy how that was handled.
Always pleasant and order is never messed up.
Shorted me an order of French Fries and refused to give me a refund. I contacted them as soon as I arrived home and realized the error, but they would not refund my card unless I returned to the store.
I expect people to occasionally make mistakes, but I cannot accept a business refusing to make it right, when It is so simple.
Update: I filled out the form linked in the response from Arby's BEFORE I submitted this review and have received no response 3+ days later. So, don't assume any of their customer service system is effective.
This location really does have way fresher food than most I've been too. Normally the buns always seen slightly stale but not here. The only reason they don't get 5 stars if due to them never participating in sales so it def gets a little more expensive than most and the girl at the window seemed like she hates her job so she didn't give good service whatsoever.
Quick Facts About Arby's
Today
Opening Hours
| Sunday | 08:00 AM - 10:00 PM |
|---|---|
| Monday | 07:00 AM - 10:00 PM |
| Tuesday | 07:00 AM - 10:00 PM |
| Wednesday | 07:00 AM - 10:00 PM |
| Thursday | 07:00 AM - 10:00 PM |
| Friday | 07:00 AM - 10:00 PM |
| Saturday | 07:00 AM - 10:00 PM |
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