Hero image

Arby's

+1 865-212-2254
6909 Kingston Pike, Knoxville, TN 37919 United States of America
Open Today: 09:30 AM - 12:00 AM

Amenities

Service options
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
Offerings
  • Coffee
  • Quick bite
Dining options
  • Lunch
  • Dinner
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

I work at jiffy lube right down the road from this location and got lunch earlier today service was fine but when I opened the bag each of the “large” fries that we got that cost nearly 4 dollars each were barely filled to the halfway point. Waste of time and a waste of money.
I stopped here for lunch. It was after the rush, around 1. I ordered a double roast beef combo. It came quickly but the beef was raw and chewy, so I took it back up. I spoke to the manager who was rude from the start. She said I can get you another sandwich but it will be the same way. I said I would like a chicken sandwich instead. She said it will be more money so I said fine. She said it will not be any better. It will be chewy also. I said I could not eat the sandwich I had and wanted something else but to no avail. No offer to refund or anything. I just left the sandwich and threw the rest of the food in the trash! I wasted almost $12 and didn’t get anything to eat. Whoever owns this establishment, needs to take a good hard look at the lady manager! You are guaranteed to loose business here. I won’t be back! She has absolutely no customer service skills at all! I’m in the service industry myself. If I had conducted myself like this manager to customers, and my boss found out, they would fire me on the spot!
You can't go wrong with a roast beef sandwich. And the curly fries are off the chain delicious!
When I do eat fast food Arby's is one of the few places I go.
Ordered two jamocha shakes and they were NOT mixed. They were just vanilla ice cream with syrup down the sides. GROSS. I hate vanilla. I didn't order a shake to have to try to mix it myself!
Went through the drive through at night. I was shorted a slider and the cheese was forgotten on all roast beef sliders I ordered. The chicken sliders were very tough and very hard to chew. Needless to say I am displeased with my experience and hope next time i come, the food will be better and i will get what I paid for.
I just got a French dip combo from this Arby's facility. They did not include the French dip sauce for the sandwich. I called the facility to ask about getting the sandwich replaced because I was already at my office on a virtual meeting. The manager argued with me that I got my sandwich, and they would not give me anything. She was rude, not helpful, and she refused to give me her name or any other manager's information. I am now hungry, was yelled at by some random manager at Arby's, and paid them $11 for this experience. Thanks Arby's!
Went to this Arby's because my daughter wanted to stop there when we were out shopping. I didn't check the food until we got home. Her sandwich was thrown together drowning in Mayonnaise, nasty, and sloppy. We live on the other side of town & had to drive back out. My mom & I took the sandwich back & she showed it to them & stating it was unacceptable to feed someone a sandwich like this. I asked them would you feed this to your 8yrs old. We never got rude or used profanity in this interaction. The manager on duty Christopher Dockery never apologized or acted concerned. He just said "That is a lot of mayonnaise." Then walked away. My mom said "We want our money back." He gave me a partial refund. I took a picture of the sandwich & floor then walked out. I was going to just post the pictures with my reviews but as we were getting in the car he took a picture of us. I asked him why he took a picture of us. He said because you took a picture of me. I said , I took a picture of the floor. Then he accused me of cussing & being rude the 1st time. At that point, I did go off & told him I didn't cuss you! But I'm cussing now. You don't take pictures of us. Big mistake. (Because I was going to turn him in. Taking my picture without permission is a violation of my privacy) You will see the pictures I took listed below. I was just going to complain about it. Anyways, I could of not used profanity when I went back in there, however these restaurants shouldn't just think they can give people food slopped together & expect them to eat it. They will not have to worry about me going to any Arby's restaurant again. I'm done with them & will let everyone I know or encounter how unconcerned they act when they serve their customers food thrown together like slop & get mad when they ask for a refund.
Had a coupon that said up to 3 orders per coupon but person who took order only allowed 1 which we had to spend an extra $20 to get equivalent to the 2nd coupon. Not happy. Employees need to learn to read. And also fries sat there and asked for fresh and gave us cold fries.

Quick Facts About Arby's



Today

Opening Hours

Monday 09:30 AM - 12:00 AM
Tuesday 09:30 AM - 12:00 AM
Wednesday 09:30 AM - 12:00 AM
Thursday 09:30 AM - 12:00 AM
Friday 09:30 AM - 12:00 AM
Saturday 09:30 AM - 12:00 AM
Sunday 09:30 AM - 12:00 AM

How to go there

Location