Arby's Info
Amenities
Service options
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Checks
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Spoke to the manager at the AWESOME customer service. We were greeted right away and the young lady had such a friendly bright smile. The little things really do matter, and after having a horrible experience up the road at the McDonald's we were so happy with our experience at this Arby's. Food was hot and fresh too!!
Drive-thru service was fast. Ordered a Buffalo chicken slider. When we got to the window to pay we were told they would need to drop a tender for it which would take 5 minutes but we didn't have that kind of time. So they made one with nuggets at no charge which was pretty cool. Curly fries were not real fresh so could only eat about 1/2 of them. Roast beef sandwiches were fire which is why we went to begin with. Overall it was good and I'll be back!
Waiting for 14 mins to get burnt so-called chicken. The French fries are cold. Worst manager to deal with. Nothing resolved with this guy. I don't recommend eating at this establishment under the current management.
We ordered and ate inside and Terrance was the one who took our order and brought it out. He was one of the nicest customer service workers I have ever experienced. He looked so happy to be there. He had a super positive attitude and was incredibly efficient. He also seemed to be running the whole show. He kept checking on us to make sure we had everything and that we were happy. He was AMAZING! If anyone needs a promotion it’s him!!!
Went in at lunchtime to get my food with a coworker, she received her food and I had to continue to wait for my food, so I went to the counter. After Terrence had yelled at Sherri about things that she was doing incorrectly. Thank goodness that the restaurant wasn’t very busy because we could all hear him very clearly, very unprofessional. I can understand his frustration, but yelling was not the way it should be handled. He should’ve went up to her and told her and only her. When I finally did get my sandwich. It was not hot anymore.
I debated about writing this review but finally told myself if I don’t, nothing will ever change and I doubt it still will. My family and I decided to stop here for lunch today “Sunday afternoon” we walked in and stood back from the counter to look at the menu for a bit and not one person said anything to us. When we decided to finally order after looking at the menu for a good 3 minutes maybe 5 at most. We go to the counter and a lady with a headset comes over and doesn’t say one thing to us. She just changes the drawer from the register with the one at the drive thru. Another lady standing next to her doesn’t say anything to us either and just walks away and then starts to bag an order. Please note I understand if you are short staffed and getting busy, but not one soul cant tell me you don’t have time for a simple hello or I’ll be right with you. We honestly almost walked out but decided to stay. After she finally took our order, and we got food after a good 13-15 minute wait. The food was good. I would also like to mention that while waiting, a manager came in around 12 and before clocking in was doing his rounds making sure things were clean and picking up the wet floor signs. After he clocked in, he was In the kitchen for a little bit “5 minutes” then went outside to change out the window clings. Please note again this is prime time for lunch. Your manager thought it was more important to go outside to change window clings rather then be in the kitchen to help out and had his headphone in while doing this. I wouldn’t work for this guy to save my soul. I’m not reaching out to your stupid website. I made my review here and that’s all you need. Fix the issue here. We probably won’t be back for a long time.
If this is a franchise store, corporate needs to step in! Order ALWAYS missing something. Cursing screaming employee heard thru drive thru while ordering. Unpleasant employees…Terrance is very unprofessional and the “manager” screaming. Food was thrown togetherand luke warm. Door dash was told “youre gonna have to wait. Do you see these orders” 3 people in lobby???? An old school favorite is drowning. Present a pleasant atmosphere and customers will teturn but this location is in dire need of positive leadership
The staff is generally courteous and efficient. I typically have positive experiences at this establishment. However, on my most recent visit, I ordered a French dip sandwich with Swiss cheese and the quality was subpar. The sandwich was cold and the sauce lacked its usual flavor. While I am not prone to complaining, I believe that Arby's can improve the quality of its products.
Quick Facts About Arby's
Today
Opening Hours
| Sunday | 09:30 AM - 11:00 PM |
|---|---|
| Monday | 09:30 AM - 11:00 PM |
| Tuesday | 09:30 AM - 11:00 PM |
| Wednesday | 09:30 AM - 11:00 PM |
| Thursday | 09:30 AM - 11:00 PM |
| Friday | 09:30 AM - 12:00 AM |
| Saturday | 09:30 AM - 12:00 AM |
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