Arby's Info
Amenities
Service options
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
09/28/2024 at 5:00 PM CST
Fast service & kindness from the employees Hector, Anthony & most especially Rene ????!
I made a mobile/app order while in the parking lot & within 30 seconds after submitting the order Rene was preparing my meal when I walked in to pick up the order. My meal was made correctly without errors. Awesome job, guys!
I was offered compensation because some soda machine flavors were not available.
I enjoyed my meal inside the restaurant & the employees were professional & respectful. ???? (I have dined elsewhere at other fast food restaurants where I witnessed loud, obnoxious, unprofessional behavior).
This Richmond, TX location will now be my go to Arby's location & I appreciate the 5 Star service given by this afternoon's crew. ????????????????????
The customer service is terrible. I came to visit through the drive through during October 2,2024 between 4:25pm-4:35pm and the guy who attended me was rude. Felt like he was rushing me and their was nobody behind me. I asked for ketchup and arby sauce and also some napkins and they failed to deliver what I requested. I only received Arby's sauce in the bag. And the chicken sandwich was stale and cold. Terrible establishment. One thing about business, employees will run it down if they don't offer adequate customer service which is a lost art in today's society. He couldn't even smile or provide a decent greeting. He made me feel like I was bothering him, very unwelcoming. Hopefully this place shuts down quickly and a new establishment provides adequate customer service and quality food for the people in the Rosenberg area and Richmond area. This was my first and last time visiting an Arby's.
Made an online order went to go get it went through the drive-through lady was a little bit rude. Told me it wasn't ready to go back around. There's another car behind me. So I did just that they gave me my order. I stick my hand in there as I'm driving away it's the wrong order and I'm touching cheese sticks. She exchanges my order when I go back around. Tell him they gave me the wrong one. They both seem to be bothered and not super friendly. As I'm driving away again I put my hand in my bag and take it fry to eat. It's practically raw and cold, when I exchange the bag, I told the lady to throw away the cheese sticks since I put them my hand on them. I highly doubt she did that. I would not go to this Arby's. Customer service thinks food is subpar by any means.
Update for response:
Thanks for reaching out but just look at the Yelp and Google reviews it’s been an issue so obviously filling out forms has done nothing for anyone. I would send corporate in before you give Arby’s an envelope worse name. Your company doesn’t want to be known for this food and service as reported in reviews.
Custer: I did fill out the form and no form of contact speaks volumes to what I stated about Arby’s
AWFUL!! We ordered our lunch at work delivered and the foods cold as ice. Looking forward to eat my fries but it was cold & stale?? Classic roast beef cold as ice, WTH?? Never again! Arby’s 8642 9111 FM 273 Rd Richmond address in receipt????HORRIBLE!!!! So mad about it!
Went through the drive thru to try the New Ribeye sandwich. Was excited to try a good sandwich, don’t normally get fast food but I hadn’t eaten since breakfast and was hungry.
Man, what a disappointment. Barely any aioli sauce and 2 onion strings - see pics. Started eating because I was hungry. What a waste to spend $11. Guess it was too much work to fry a few more onion strings. I got the last left… They are frying their curly fries better - no longer raw.
I will never go back to this Arby’s - the shops at Richmond Lakes.
Just disappointed. The sandwich in the commercial is not like the one I received. Good luck everyone who eats here.
Went in to eat lunch, was told online orders, turned around and left. Not sure if I misunderstood the guy, but you need better training on how to greet customers. I've walked out many times due to poor greetings, or poor service.
Me & My daughter waited for almost 30 mins then the guy gives us this kind of fries burnt & less in quantity.
Our food were take out. Then I told the guy to give me three peppers sauce , he said I already gave.
I think the guy had a bad day looked like he was tired or mad. Very bad customer service & I had a bad experience.
The food was overall bad .
Not entirely sure it was cooked all the way. Haha, I DO eat burgers medium rare sometimes, but this tasted off. Maybe it's just me?
Quick Facts About Arby's
Today
Opening Hours
| Monday | 10:00 AM - 10:00 PM |
|---|---|
| Tuesday | 10:00 AM - 10:00 PM |
| Wednesday | 10:00 AM - 10:00 PM |
| Thursday | 10:00 AM - 10:00 PM |
| Friday | 10:00 AM - 10:00 PM |
| Saturday | 10:00 AM - 10:00 PM |
| Sunday | 10:00 AM - 10:00 PM |
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