Arby's Info
Amenities
Service options
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
We came when this restaurant first opened and it was so incredibly slow that we never went back. Now it's been a few years and we decided to try it again, but clearly nothing has changed. I came here with my son around 2:30 PM, so it was definitely not busy at all. There were four other customers in the restaurant either eating or waiting for their order. It took several minutes before someone even acknowledge that we were waiting at the counter, and then as soon as we ordered our two roast beef sandwiches, we were told they're out of roast beef!! So we asked for another minute so we could decide on something else and the person walked away for about 8 minutes. We just stood there awkwardly waiting for someone to come back to take our order. We finally ordered something else and it took 20 minutes to get our food!! No exaggeration! Twenty minutes. Then when we took our tray to the table, we realized they didn't give us any ketchup that we ordered. So we went to the dispenser, but it was broken. So we went to the front counter to ask an employee, but after about 4 minutes, just like earlier, there was nobody there. No one. Not a soul. I finally walked around the counter and grab some ketchup packets myself. And on top of all that, the restaurant was absolutely freezing. It's as if they don't actually want customers there. Horrible service.
And Arby's: please don't leave your generic copy and paste response saying you will address it with the restaurant team. You clearly won't. After reading the reviews, this has been going on for years and nothing has changed. It's not as if this is the first time you've been told this.
8/12/2023
Another visit here and still not happy. So why do I return? I do like Arby's and keep hoping....
I was out today and decided I wanted a burger. Having never tried the Wagyu Steakhouse Burger I decided to give it a try. OPen my Arby's app and put my order in.
When I arrive at the restaurant and give my name, I was told "actually we are out of burgers", but I could have my choice of any other sandwich but "recommend the brisket". I asked if the sandwich had a decent amount of meat. "Yes a lot" was the answer, so I decided to try.
Judge for yourselves in the attached photos. And the meat was tough. Strongly do not recommend this sandwich.
And again the sauce dispenser fails. Dried sauce below and only the ketchup working.
On the bright side, after at least a couple of months they have repaired the Coke fountain so we can refill our own drinks.
Will I return to this Arby's, no. Which is ok since I am moving out of state very soon. Let's hope that I can find an Arby's whose owner takes better care.
And then after leaving and looking, the Brisket sandwich cost less than the Wagyu Steakhouse Burger. But of course no refund was offered.
11/07/24. I waited for 15 minutes, I know staffing can be rough, just to receive the wrong order. I ordered 2 half pounders with cheese and I received 2 brisket. It's always been great before, never an issue. I would have come back but I live in olalla. My wife and I aren't big on the strong smokey flavor of the brisket. So very disappointed.
We really like Arby's food and the convenience of their drive thru. While the staff is friendly, often times they get our order wrong. This most recent trip, we asked for a bbq burger with meat, cheese, bacon and bun only. Clarifying that it should have no sauce and onions. They only gave us a bun with a patty on it. So we paid for the cheese and bacon, yet did not receive it. Our son was disappointed. We discovered the mistake after we got home because who unwraps each item in the drive thru line to check for those details??? Our order was big and we didn't want to keep others behind us waiting longer.
There's usually some fumble like this each time we visit. Maybe the staff can be trained to reread the order back to the customer OR Arby's could put in screens that have your order displayed like at MCD's and BK.
We still love you Arby's. :)
Unbelievably slow.. This is by far the slowest place that I've ever been and I'm disappointed. Not only Was I in the drive-through for almost 30 minutes but they were out of half of the things I wanted. Not only that but when I got my order the I order the fries were overcooked to the point where they are almost unedible and the sandwich look like this. The worst! Nobody has any care in what they do anymore.
Just like the A & W this Arby's is slow. The car in front of me had turned his engine off. I thought he used it for a parking spot. Waited a while for them to get their order.
Then more waiting for mine.
It's like this every time. The building seems jinxed with slow service.
Another horrible experience!!!! Started off ordering food from the app. Only to find out haf the options are either unavailable or sold out . After placing the order I went inside only to be told they did not have mozzarella sticks as ordered either. Rather than offering a refund I was originally offered and item at half the cost of the original order. Was told refunds could not be issued from the app. Waited almost 25 min for order to be ready. I have attempted to return to this location multiple times only to be disappointed everytime. Staff /management needs training store needs to be more proactive in inventory management. It's hard to sell items you don't have. I don't want to see this place close due to poor management ????
I purchased 4 turnovers from the Port Orchard location. I received them straight into the takeout bag with no wrapper on them. The grease soaked thru the bag onto my seat. Also they were very under cooked and no frosting! What happened!! Disappointing adventure for me
Quick Facts About Arby's
Today
Opening Hours
| Monday | 10:00 AM - 11:00 PM |
|---|---|
| Tuesday | 10:00 AM - 11:00 PM |
| Wednesday | 10:00 AM - 11:00 PM |
| Thursday | 10:00 AM - 11:00 PM |
| Friday | 10:00 AM - 11:00 PM |
| Saturday | 10:00 AM - 11:00 PM |
| Sunday | 10:00 AM - 11:00 PM |
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