Arby's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Quick bite
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Checks
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
Drive thru dinner order: 1-roast beef slider, 1-buffalo chicken slider, a side of fried Mac n cheese bites, and a soft drink. Only two people working.
Service was EXTREMELY SLOW (and it didn't appear to be much business inside, if any)...
Order taking-waiting to take my order, having to REPEAT my order. After paying at the window, I received my beverage, but had to wait for my food-to the point they had me pull up past the entry door to wait for my order-they were waiting on my buffalo chicken slider (they had another order pulling up behind me).
When they, finally, brought my food to me, more than 5 minutes later, there wasn't an apology for the delay or a thank you. Quite disappointing ???? because I REALLY like Arby's! There are TWO on my path home. Both very convenient, easy in/easy out. However, the customer service at BOTH needs A LOT of work.
I am a customer service specialist with over 50 years of experience in very diverse industries. My experience this night was extremely disappointing. And it was the 'little' things which compounded...and I'm certain I'm not the first customer which experienced this type of service at this Arby's location.
I had an online order through the Arby’s app. When I get there they immediately tell me there out of one of the items but made no effort to substitute. So I’m like no problem, I’ll just take a refund on the same card or gift card. They’re like ok. I’m like sooo are you gonna give me a website or number to call orrrrr something? Like I could see if I had an attitude or was rude but wasn’t. They literally didn’t have the item, made no effort to substitute then gave no direction on how to submit the refund or even a gift card for the missing item. Arby’s (not including this one) service is usually exceptional. Not so sure about this location. Wouldn’t recommend for sure. Gave it 2 stars instead of 1 because the food that I did get was good. Just bad service.
This isn't the location I frequent the most. I usually do an online order for pickup if I'm in the area. Whenever I come in, I'm greeted right away & my order is hot and ready. It's greatly appreciated.
I have been living in the area for 2 years and my first couple of experiences were the worst due to the people working there , bad attitudes as if they’re mad at you for ordering food. I had noticed it looked as if different people work there and I have been trying again but literally every single time I go here there is something wrong. Usually my food never tastes fresh, it taste as if they microwaved some old food. I always have to come back after getting home because after you open your meal up, it’s nothing like you ordered. The customer service have gotten slightly better but Idk if that matters if they’re going to not care about the food that is served to you.
Update from 7/21/24. The AI program asking for your order was awful. It could not get our order correct. However, I am glad we went inside. As we were waiting to collect our food, a mouse ran across the floor. Ick. The manager was most apologetic and refunded our money promptly.
The first fish sandwich was cold and a rubbery texture as if it was old. I was told to bring it back and the second one was a mushy/powdered texture. The pictures are attached. I can’t explain it. My first time getting the fish sandwich and it was horrible and a waste of money. I added a chocolate chip cookie and a part of it was cold temperature and another part was really hot. Well the cookie literally crumbled into pieces when I took a small piece to taste it. I go to Arby’s all the time for cookies and I NEVER had a cookie that crumbled like this. It was in pieces. I will definitely try another Arby’s. This one was a very bad experience.
Don't know what has happened here. Practically no A/C, really miserable in there. They had run out of Horsey Sauce. The drink machine carbonation thing wasn't working, all drinks were flat. Mens toilets wouldn't flush, filthy. Pretty bad. Pretty poor management in my opinion.
I walked into Arby's today, and there was only one other customer in the place. He was sitting quietly eating. I went to the counter, no one else in there. Two people there saw me and said they'd be right with me. I waited more than five minutes before one of them came to the register. I ordered a medium roast beef sandwich. She asked which one? Apparently, no one shared the secret code that medium means the one in the middle. I also ordered mozzarella sticks and a drink. She pushed a tray at me with a sandwich and curly fries. I had to tell her that wasn't my order and she had sticks made for me. When I went to the drink dispenser, the Coke Zero sprayed wildly all over me and the floor. I went to my table and discovered that my medium sandwich was a small, but I just ate it because I didn't want to get any older at the counter. After I tossed my trash in the can, I noticed that my tray was dirty under the paper liner. This used to be a reasonably good location.
Quick Facts About Arby's
Today
Opening Hours
| Sunday | 10:00 AM - 11:00 PM |
|---|---|
| Monday | 10:00 AM - 11:00 PM |
| Tuesday | 10:00 AM - 11:00 PM |
| Wednesday | 10:00 AM - 11:00 PM |
| Thursday | 10:00 AM - 11:00 PM |
| Friday | 10:00 AM - 11:00 PM |
| Saturday | 10:00 AM - 11:00 PM |
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