Arby's Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Checks
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Who’s responsible for this store? Omg what a mess. Slow, dirty & broken tables. No lids, disgusting & empty ketchup dispensers. Crew arguing with each other. Waited 10 minutes for a fork. No cheddar on my beef and cheddar. Order chicken sandwich NO mayo & it had mayo. This store needs attention!
I don't normally even leave reviews unless they are good. But this was just astonishing. I placed an online order, it said it would be ready at 8:18 pm. My husband got there between 8:25-8:28 pm.
He waited forever at the window, and when the guy finally came to the window with our food, he scolded my husband??? The guy told him, "Next time give us more time to work on the order."
My husband said, "Oh, the app told us it would be ready at 8:18"
He replied, "It takes time for it to get here. It hadn't even had time to pop up in our system."
My husband said sorry, then when the guy handed him the rest of the food, he said "Next time think about that."
Obviously if we knew it took that long we would have waited a bit longer, but I think 10 minutes after the "ready" time is enough leeway to assume it might be ready? I think this was incredibly uncalled for. There is no reason to talk to ANYONE like that, but my husband has autism, and he takes being borderline yelled at a little harder than most people do.
It would be fine to say something like, "Hey, it's gonna be a few minutes because our system is slow and the order hasn't come through yet." If you despise customers so much, maybe you shouldn't be working where it's required to deal with them.
I work retail and my husband has in the past as well, so we always try to be nice and courteous to retail and food service workers. People have been rude to me here before, but I never considered bringing it up because it was never nearly this bad.
Also, it wasn't like the place was packed, there was absolutely nobody there when my husband arrived. And I didn't even get my dessert. Wtf?
My family and I frequently dine in at this Arby's but today sealed the deal. Will NOT be back. The people behind the counter were RUDE, COULD NOT GET OUR ORDER RIGHT, THREE TIMES. And THEN tried to get us to pay for a second time after we asked them to correct the order again.
Very poor service!
I have been in the restaurant business for 15-20 years, and I am currently an Assistant General Manager at a local restaurant in town. I have to say this is probably one of the worst experiences I have had at this establishments First off I waited in the drive-through for what seemed like forever they put me on hold, then, when I got to the window, the lady that took my money left the window open, and all I heard was screaming and hollering, yelling, laughing. It was just kind of loud shouldn’t be more customers could hear. Then once I got home, my order was not right. This is the probably second or third chance I’ve given this specific Arby’s location and it just seems I can’t get it right. I think they need new employees new management for sure because the things that were going on at this establishment, I would never ever have going on at my restaurant, I would be courteous, respectful and this was not that. I am not one to leave bad reviews. In fact, this is probably my first review ever because I know just how hard it is to come back sometimes from a bad review, so I really hope that whoever read these reviews and all the other bad reviews because there’s not many good reviews I hope they take it very seriously and do some very heavy changes at this establishment. Like I said, start with management because if you had good management, experienced management, your employees wouldn’t be doing the things that they were doing. Hope this helps. Thanks!
Mediocre as usual. My GF wanted to go there bc she was suddenly hungry. Whatever! Dim witted people preparing dim food loaded with flavor enhancing chemicals in a drab, worn out, unclean restaurant. I'll bet their market share is non-existent. Chic Fil-A is right across the street, but I didn't want to stand in a long line of folks wanting good food.
Ordered through the drive through and got home with 1/3 of my order called and talked with them about it my son who was still in town went back and still only got another 1/3 of my order. Some of the worst service I’ve had in a while
I don't know what happened the last week but I have went twice and it was a big improvement. The manager on site was so polite and very respectful. ... (I will definitely be back.) Her name was Brianna I think .
Kept begging for money, once at drive thru then again at window, makes me feel as I should donate when I'm just trying to purchase food for my son.
Quick Facts About Arby's
Today
Opening Hours
| Sunday | 09:30 AM - 12:00 AM |
|---|---|
| Monday | 09:30 AM - 12:00 AM |
| Tuesday | 09:30 AM - 12:00 AM |
| Wednesday | 09:30 AM - 12:00 AM |
| Thursday | 09:30 AM - 12:00 AM |
| Friday | 09:30 AM - 01:00 AM |
| Saturday | 09:30 AM - 01:00 AM |
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