Applebee's Grill + Bar Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
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Great beer selection
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Great cocktails
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Great dessert
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Great wine list
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Sports
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Cocktails
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Coffee
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Comfort food
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Happy hour drinks
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Happy hour food
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Hard liquor
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Healthy options
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Late-night food
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Quick bite
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Small plates
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Wine
Dining options
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Breakfast
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Brunch
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Bar onsite
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Restroom
Atmosphere
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Casual
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Cozy
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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LGBTQ+ friendly
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Tourists
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Transgender safespace
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Other
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LGBTQ+ friendly
Best WLM Reviews
Wow, this place has definitely gone DOWN. Went for Veterans Day today and it wasn't even as packed as a usual Veterans Day but they were lacking in almost EVERY department. It was noted that there they were short staffed with a lot of call offs but the waitress we had was not even trained properly and it was clear she didn't want to be at work either. Didn't bring us silverware, water, plates, NOTHING. We had to literally ask for everything ????????. We waited almost 30 minutes for A GLASS OF WATER....yes, a glass of WATER. Not even our actual drinks. That's how lacking they are. When we got our drinks one of them was wrong. I asked about the NFL Pick 6 free wings and was told Crystal the "manager" couldn't do it. However I got a text that said it was ONLY available today. I showed the waitress my text and she asked Crystal again. Crystal said ok but guess what, our waitress didn't put in the order by the time we were ready to leave. Having to wait over an hour for our food already we were not gonna sit there another hour for 6 wings ????. The food was GREAT and perfect though! Bathrooms were very dirty for just opening and no paper towels. Unfortunately we won't be back for A LONG TIME. Shame, this place is going down.
The chicken meal was not cooked totally. The waiter noticed it as it was being cut and sent the Manager over.
The meal was taken off the bill.
There was a 30 min wait before we were seated at a booth.
Being a former employee I had high expectations for this place. When I worked here Don was the general manager and crystal was just a manager there. Now crystal is the general manager and everything is down hill. I was surprised even hearing she was the Gm due to her always being mean to her employees and short tempered with everyone. I walked in and sat at the bar. The person who was hosting I guess was also the bartender. She wasn’t bad my issue wasn’t with her honestly. She took good care of me. But failed to bring me a plate so I can scoop my appetizers on there. I ordered the new margarita and it had a SUPER nasty had an off taste. I politely asked her to make me something different with a preference of the patron margarita. She said she wasn’t sure if she could take the first drink off the bill because there’s a “ new state of Indiana law “ saying they can’t remove drinks from the bill. I already knew that was bs. I always drink in indiana and when I receive a drink that’s not good or what I know it should taste like I never had a problem getting it removed. Went outside to take a picture of the sign and it clearly states it’s an APPLEBEES policy. That’s confusing because the one in Merrillville doesn’t have this sign posted. The manager comes.. that btw he clearly hates his job. And says once again it’s a new state of Indiana law that says he can’t take it off the bill or else he’ll get “ in trouble”. I questioned if I was supposed to drink and pay for a drink I did not like. He pretty much said yes. And in returned I asked him if I could just pay a difference for a drink that I actually like and know what it taste like. So he did. I paid 6.75 for the first margarita then $5 extra for the patron margarita. As a general manager now myself never would I have a customer pay more money for something knowing the taste was off of the first item they ordered. Minutes later you hear him in the back going back and forth with someone on the phone. Clearly arguing. He comes out front and starts gossiping with the employees about another employee trying to call off of work. I was just disgusted with this kind of management. A customer later tells him to have a good day as they’re leaving. After they were out of ear distance he says “ I will when I get out of here “ I spent $70 for food that was cold. Didn’t complain because clearly they have an issue making sure guest are happy here. I don’t understand why people work at companies you don’t like ? For money I guess. It’s very displeasing money is hard to come by already and when you go out to eat you expect service and food to be up to par. Well I made sure everyone I know will not be giving there money here like I did. Go to chilis at this point way better service and food.
Ordered takeout this night cause the restaurant was entirely too crowded and my social anxiety was not having it. However, the food was pretty good. The only issue I had was the fact that my order wasn’t ready on time yet when I received my food it was cool. Not cold but cool; which means it sat for a min. I empathize that the staff gets busy, however, you gotta be a little more attentive when it comes to someone’s food for take-out.
The server was good but the fries ???? was milk warm rather cold. Ask for fresh fries and they double fried some old fries inwhich was harder than kettle chips. The manager gave me $10.00 off yet I took that and tipped the server. The bathroom need attention bad. The company called me for my feed back. And didn't even offer me a gift card. At least White Castle sent me one. Customer service need to be look at.
This used to be my favorite place to eat. I'm NEVER going back. It took them 15 minutes to seat me. I was the ONLY one at the door and it was super empty. I asked a server, "Am I supposed to seat myself?"
I ordered the chicken tortilla soup. It was horrible!
The only good thing was that the server was nice. I repeat NEVER going back!!!
Average 2 stars, tables were sticky and waitress refused to wipe it down because she said it wouldn't matter. They were out of various ingredients that we asked for which limited our menu. They do not have $1 margaritas or zombie drinks as advertised. The drinks we settled for were mostly juice. The wings were the best part of the experience. They were extremely short staff as well. Overall, probably would not visit this location again.
They have an impossible burger that was great tasting and cooked very well, you must also try the pretzel bread and beer cheese dip amazing, best wings I have tried in a long time
Quick Facts About Applebee's Grill + Bar
Today
Opening Hours
| Monday | 11:00 AM - 12:00 AM |
|---|---|
| Tuesday | 11:00 AM - 12:00 AM |
| Wednesday | 11:00 AM - 12:00 AM |
| Thursday | 11:00 AM - 12:00 AM |
| Friday | 11:00 AM - 01:00 AM |
| Saturday | 11:00 AM - 01:00 AM |
| Sunday | 11:00 AM - 12:00 AM |
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