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Anytime Fitness

+1 972-347-9661
1170 N Preston Rd, Prosper, TX 75078 United States of America
Open Today: -

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
Planning
  • Membership required

Best WLM Reviews

Well let me start out from the beginning,
From the start of my journey with "Anytime Fitness" was supposed to be a great journey but upon going into the gym it was small and not a great experience especially around the time i was going due to how busy the small area was
I wanted to move forward with cancelling which is a complete nightmare. I should have paid more attention to the reviews. From what i read i was told to just call my bank and have the account with "Anytime Fitness" blocked and have my account reaccredited which i did.
Fast forward a month almost 2 i get a random call from a collection agency. They are explaining to me i now owe 717.72$ to them after i have contacted multiple times and also confirmed with the manager at the time my account was terminated.
After calling the store and FINALLY getting ahold of someone, not only do i owe the 717.72$ which is the cancelation fee but an additional 227$ for some other charge with them...
To sum it up DONT go to this gym unless you enjoy super small areas, random charges, 717.72$ in charges if you dont plan to go to this gym for 2 years straight. Also forget trying to get ahold of them it wont happen...
The new manager is fantastic. This was a two star gym that the new manager was able to turn around to a 4 star gym. Great community here, small gym, lots of regulars. Equipment is slightly older, but the new manager has been making repairs regularly. He also keeps the place very clean, which the last two managers did not. Note to those looking to join, use a services called ActiveDirect to book your membership. Not only is it cheaper, its way easier to cancel. Read the reviews on this place on cancellations.... With the other company its as easy as one click to cancel. I have left and came back several times and belong to multiple gyms with AD.
Beware of this place. Was a member for over two years and decided to cancel the membership in March of this year after discovering Texas Family Fitness was a better option. We went in to cancel and was told by the manager that everything was done and we are good to go. Four month later I realize that they are still charging us so we went in to question it. They gave us some lip service about how the previous manager didn’t do the cancelations and we were not the first to have this issue. The new manager offered no refund for the four months of dues they stole from us. They “cancelled” it again but still provided no cancelation proof so we were forced to block them from charging us. Very unprofessional. The place is a complete dump too. Outdated equipment and lack of maintenance is obvious. They’ll be out of business soon.
Cancelled my membership after one year contract in July by visiting personally to the Gym and then moved to different city. But kept on billed till Oct/nov. Called and mailed them several times but didn’t take any action. Had to block card on record to stop the payment. Has to pay to close the account. Please keep away as most user experiences are like mine.
They fired the manager for not keeping the place “clean” even though they refused to let him hire a cleaner and basically took away any funding to keeping the gym nice. The regional manager fired him to cover her own mistakes of not fixing what TD requested multiple times. The community at the gym is amazing, but the company is greedy, cheap, and will not do good by any promises. Would definitely pick a different gym like club 4 or golds which is so much nicer and way cheaper.
My wife contacted this gym at the beginning of May to verbally request that our contracts were cancelled at which time the gentleman stated that the contracts would be cancelled and that we would no longer be charged. Two weeks later our account was drafted for dues and we have made eight attempts to call the gym with no response.
I submitted an online message on June 1st through the Anytime Fitness website providing the details for the incorrect charges with no response.
Today, June 3rd, we received an email from a collection agency stating that we have late payments to the gym.
The business owners are crooks and will continue to charge you even after you attempt to cancel. I highly recommend staying as far away from this place as possible!!
I have repeatedly emailed and contacted this gym to cancel my membership and no one ever responds. Im a single mom with a autistic child, and need my money. This is not okay. I'm having $100 worth of fees drafted out of my account month only because management can't take a few mintues of there time to help. Im a manager and there is no way I would treat my customers like this. They should have this location shut down. If you are looking for a gym. Don't choose this location. They are just taking people money and taking advantage of people. Horrible!!!!!
My daughter has been trying to reach someone here for months to get her membership cancelled. They have ignored her every attempt. Good luck getting someone to answer the phone.

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