Animal Hospital of Mt. Pocono Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Appointments recommended
Best WLM Reviews
Dr. Velese has provided quality care to my rescue dog which was in need of extensive dental care. He listens to my concerns and follows through with excellent recommendations and treatment. The entire staff is courteous, friendly and presents a professional manner.
My rat had a medical emergency: my regular vet was out of town and all emergency vets nearby were quoting me anywhere from $500-$1000 for her care. I called everywhere and nobody was willing to take her, until by a whim we called Animal Hospital of Mount Pocono. They not only took exotics, but they were able to squeeze in my girl for a next day appointment. Everyone was extremely friendly and treated my rat with care. They got her the antibiotics she needed and she’s gone from being lethargic and sickly to eating, drinking, and socializing again. I’m so thankful they were able to take her in on such short notice, especially since we were new patients. For her visit, antibiotics, additional meds, and lab tests, it came to $220. If you’re a rat owner, you know how expensive their care can be. I found this to be extremely reasonable, especially for such short notice. I’m so grateful they took great care of my baby. I’ll be bringing my other rats here in the future.
I can’t say enough how pleased I have been with the folks at the Animal Hospital of Mt Pocono. They have taken superb care of my pup, Alfie, who I brought home from a rescue shelter about a year ago. Also, about 1.5 years ago, they helped nurse my sick rabbit, Downy, back to health from a scary illness, and he is still thriving and happy to this day. It wasn’t easy finding a vet who would care for my “exotic” pet rabbit, either. Further, the entire staff - Dr. Valese, Joshua, Kelly, and their vet techs - are all just so friendly, accommodating, helpful, and genuinely caring toward all the animals. It’s so reassuring to find such a warm, nurturing, and capable team!
hi guys from Animal hospital of Mt Pocono. first i want to say thank you for taking care of Rita. She will be miss. thank you also for giving my new buddy King a checkup. the Doctor and the staff were very caring and loving to my pet. your service is very professional.
thank from me and King. Hi. Just want to say thank you to Kelly and everyone at the Animal hospital for the attention they give to my dogs, King, Zeus, Hercules, and Stella. Very happy with your service
Please be careful. My pets initial appt was due to blood in urine. Which was handled appropriately. After getting labs back Dr suggested a more thorough study which I could not afford. As my dog is older it was decided to give a full course of antibiotic treatment. This treatment was not successful and other symptoms which presented called to make an appointment to end suffering of pet. No appointment was available and Dr I initially saw was not there So they wanted to charge another assessment fee on top of the fee to end the suffering of my pet as the dr there did mot see me I told them my dog was already assessed and treatment didn’t work and at this time would like to end his pain and suffering. They said they had no appointments but if I wanted to come in for an emergent visit they would charge me 249 to bring dog. I was so offended by there lack of compassion and extortion of money for one’s animal end of suffering. Really you don’t have the time for 88. But can find it for 249. Wow. Where is your integrity and compassion
Short version: They were extremely expensive the vet was condescending and they missed what was wrong with my cat. They missed my cat's ear infections. I wouldn't have minded the cost if they had helped my cat.
They do not allow you inside they take your pet and your credit card and talk to you over the phone
They stayed after a scheduled surgery to see my cat quoted around $500 came to over $770 (charged me for an after-hour visit) They charged separate fees for the visit, the after-hours fee, the staff's time, the exam, the tests and collecting the urine to run the tests. At 1st they thought it was a "stroke-like event" I had to buy 2 pills 20 and 40-day supply (he took them for 3) He had to return for a 2nd follow-up up I was quoted $79 over the phone it was over $300 that appt they charged me for more tests, the exam, staff time and food. They explained it was not a stroke-like event (The vet also corrected me over the 2st appt when I said my cat had a stroke to the other person in the car "stroke-like event") At this appt they said it was his Kidneys and put him on a special diet (they would not approve the chew order online for that they had to mail me a paper RX)
When my cat was still not improving I took him to another vet who found the ear infection they missed (The treatment was done the same day the whole thing cost less than after hour fee). My cat is now getting better. They are claiming there was no ear infection. I blocked out my info but added photos of the bills to prove I was seen there.
I visited Mount Pocono four times from December to July. My parrot wasn’t feeling well and Dr. Valese recommended a diet change.
My bird was stable for some time but then took a downturn in July when he suddenly stopped flying. Dr. Valese looked at him again and again said there was no medical issue, but a “husbandry” (care) issue.
After getting x-rays as part of a second opinion with a board-certified avian vet, an aggressive bone tumor was found on his wing. I was told it’s likely been there for some time.
The fact that Dr. Valese repeatedly pinned all the symptoms on diet seemed careless and unfair. Not once, even when my bird stopped flying, did he suggest x-rays or recommend me to a board-certified avian vet. (I didn’t realize then that while Dr. Valese is a member of the Association of Avian Vets, this does not mean board-certified.) He instead implied each time that everything that could be done to improve the situation was under my control, and that it was as simple as a diet change and keeping him warm enough, and that I just wasn’t doing it.
It seemed his main concern was for me to pay my bill and leave. Now I’m working to address this tumor and wondering if things wouldn’t be as bad if it was identified earlier. I’m not saying that diet was definitely never an issue, but birds don’t suddenly stop flying because of that, which the current vet confirmed for me. I’m frustrated with myself for not realizing the difference in certifications, but it’s the doctor’s responsibility to point to the best direction of care, and that simply wasn’t done in my experience.
Owners also shouldn’t have to pay extra to be in the office with their pet. If curbside is being done to allow for more visits, then there should either be less appointments or another vet added to the practice.
I will say that the staff is lovely, and Kelly and Brittany were wonderful whenever I chatted with them.
*To the response: I am understanding that he is not an avian specialist. What was frustrating and disappointing was that everything was repeatedly pinned to diet regardless.
All the workers at the center are very friendly. My family and my friendly dog recently moved to Monroe County and I was looking for a recommended nearby Vet. When I called to make an appointment they were very friendly. The day of the appointment arrived, Miss Kelly was very kind and explained in detail the procedures and the cost.
I felt that my dog was in good hands. Thank you for the support and good care. ????????????
Son muy buenos, recomiendo este lugar, no tube ningun problema. Todos muy amables y el Veterinario también es muy gentil. Tienen a una señorita que habla Español también.
Quick Facts About Animal Hospital of Mt. Pocono
Today
Opening Hours
| Monday | 08:30 AM - 04:00 PM |
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| Tuesday | 08:00 AM - 04:00 PM |
| Wednesday | 09:00 AM - 12:00 PM |
| Thursday | 08:00 AM - 04:00 PM |
| Friday | 08:00 AM - 04:00 PM |
| Saturday | 09:00 AM - 12:00 PM |
| Sunday | Closed |
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