Andy's Frozen Custard Info
Amenities
Service options
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Delivery
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In-store pickup
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In-store shopping
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Takeout
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Dine-in
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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Credit cards
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Debit cards
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
I'm a frequent & loyal customer of Andy's, especially this location. (I say loyal because I've introduced a lot of the people in my life to Andy's custard and they know it's my thing :) Normally, this place hits the spot, but lately I have had some poor experiences. Today is one of those days and I just feel the need to voice myself.
I arrived via drive-thru and an employee was standing outside in the rain taking orders. When it was my turn, I pulled up, exchanged awkward hellos, and began my order. Employee needed me to repeat my order a few times in order to get it correct. They offered to use my $5 reward but disputed with me that I did not have the Buy 2 Get 1 Caramel Apple reward on my account and basically told me that they couldn't see their tablet (because of the rain?), even though I showed them I had the coupon on my phone app. So eventually I asked if I could just check out at the window, which was fine. I'm not sure if the window employee gave me the correct coupon as I forgot to ask for a receipt but they did give me some sort of small discount (not sure if it equaled the same value as the coupon I had on my account). I do still see the available coupon on my phone app as I am writing this review. Anyway, after all that, they didn't make my order as requested so now I'm questioning if I paid for more toppings than I received, which all in itself is not a huge deal but tonight's experience leaves me feeling bitter and just comes down to I paid x dollars for a thing so I should have gotten that thing.
I was also there earlier this week within 15 minutes of closing time and noticed that my cup was not quite as filled as it normally is, which I noticed does tend to happen if I place an order closer to closing time at this location.
Another time over this past summer I was accused by an employee of cutting in line (long story) when they didn't witness what happened and took another customer's word for it. When I tried explaining the misunderstanding they wouldn't hear it and kept telling me it's not allowed and to drive to the back of the line.
I still enjoy Andy's custard and thankfully I have had no unpleasant experiences at any of the other locations I've visited, but going to get my favorite treat at the location nearest to me has now caused me some anxiety and I may not continue to spend as much money with this business.
I've been here a few times, and the custard is always great. Orders are usually ready very quickly. There's not much seating inside. You have the option to go through the drive-thru instead.
Andy's is always the perfect place to go to for a little "something sweet" Everything that I have ordered has been good. The staff is always friendly and the desserts are always a hit.
The frozen yogurt is nothing short of amazing. Fresh ingredients and made the way you like. Be prepared to pay dearly for this, though. Three small concretes are 25 dollars. I could get 6 pints of Haagen Daz for that price.
I've visited this place several times. To begin with, you're able to order inside or through the drive thru. Also, anything you order is very customizable. Next, the service is quick. Lastly, the frozen custard is smooth and not too sweet. I recommend the BootDaddy concrete. Overall, you should visit this place for a dessert.
Photos below:
1. Pretzel concrete (large)
2. Outside view
3. Choco Express shake (regular)
4. Inside view
I love their ice cream. It's rich, thick, and creamy. I brought my boyfriend, he tried it for the first time and loved it. Lines can get big, but it's worth it! I definetly recommend it! Their ice cream is made in house, right infront of you!
Indulging in the waffle cone with dark chocolate custard at Andy's Frozen Custard was an absolute delight for my taste buds. As a fervent chocolate lover, I decided to keep it simple with two scoops of dark chocolate custard on a waffle cone, and it turned out to be an exquisite choice.The custard itself was a creamy masterpiece, surpassing my expectations. Its texture was incredibly smooth, and the richness of the dark chocolate flavor was nothing short of intense. Each spoonful was a luxurious experience, with the custard maintaining the perfect balance between smoothness and creaminess. It was not too soft or too firm, ensuring a velvety consistency that added to the overall satisfaction. The star of the show, however, was the waffle cone. Crispy, and carrying a subtle hint of sweetness, the cone elevated the entire experience to a new level. It served as a perfect vessel for the luscious dark chocolate custard, creating a symphony of flavors and textures with every bite. The combination was undeniably a match made in dessert heaven, where the creaminess of the custard melded seamlessly with the crispiness of the cone. The portion size was generous, and I appreciated that Andy's Frozen Custard didn't skimp on the amount of custard provided. The price was justified by the exceptional quality and quantity, making it a worthwhile indulgence. The service was quick and accompanied by friendly smiles, enhancing the overall positive experience. I wholeheartedly recommend trying the waffle cone with dark chocolate custard – it's an experience that will leave your taste buds dancing with joy.
Perhaps it was the cashier's first day or she is simply not fit for a customer service job. She did not have any urgency in delivering the custard to me or other customers. My concrete sat for over 5 minutes and became a milkshake after she finally turned around to sift through the other 4 orders of custard. Also her customer service was severely lacking. Unfortunately I do not recommend ordering when this cashier is there.
Quick Facts About Andy's Frozen Custard
Today
Opening Hours
| Monday | 11:00 AM - 11:30 PM |
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| Tuesday | 11:00 AM - 11:30 PM |
| Wednesday | 11:00 AM - 11:30 PM |
| Thursday | 11:00 AM - 11:30 PM |
| Friday | 11:00 AM - 12:00 AM |
| Saturday | 11:00 AM - 12:00 AM |
| Sunday | 11:00 AM - 11:30 PM |
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