Andaz Maui At Wailea Resort - A Concept by Hyatt Info
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Beach access
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Free Wi-Fi
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Free Wi-Fi
Best WLM Reviews
I had an amazing experience with Pacific Dream Photography at the Andaz, and I can't recommend them enough!||Troy, our photographer, was fantastic. He had such a great eye for detail and really knows how to bring out the best in people. He made us feel comfortable and relaxed right away, which made all the difference. Whether it was a posed shot or a more natural moment, he captured everything beautifully. The photos turned out stunning—better than we could have imagined!||Michael, the studio manager, was also incredible. He made sure everything was set up perfectly and helped us in going over everything and making sure we got the best pictures. ||Overall, the whole experience was smooth, fun, and, most importantly, the photos were amazing. They surely go above and beyond and I would definitely recommend them!
Spent three days of vacation here. All three days, along with nights, were wonderful. The view is beautiful right off the bat. The rooms are beautiful and so comfortable. From water fall shower to easy view balcony. The staff were polite and professional, without a hesitation of helping or giving suggestions on where to go and eat, drink, or just walk around the beautiful beaches. The pools and beach activities will keep you busy. The stay here made my wife and our wedding anniversary rememberable. If you get a chance to stay or visit, it is a must.
Awesome guest experience. The staff was very hospitable. The hotel amenities were 5 star. Lot of activities including but not limited to snorkeling, spa, ukelele lessons were offered during our stay. Lot of different swimming pools. Fun for kids, families, couples and friends.
Have come here multiple times to work at medical conferences. Each time the perfect place to both have fun and learn! The conference center area is beautiful and extremely well organized. And the hotel/pools/beach … could not be better. The hotel row of beaches is phenomenal with world-class fun in the surf as well as snorkeling in the mornings. And the walking path along this area is a great place to get some exercise in, but also to visit all of the restaurants along the way. Highly recommended!
I am writing this review to express my disappointment regarding a slip-and-fall incident I experienced at Ka’ana Kitchen at Andaz Maui at Wailea Resort on November 24, 2024. Despite my attempts to address this matter with the restaurant's management, their handling of the situation has been deeply unsatisfactory, leaving me with no choice but to escalate my concerns to you.||||While bringing food to my table, I slipped on a wet floor caused by spilled pineapple. The fall was not only painful but also deeply embarrassing. I sustained significant bruising to my elbows, buttocks, and tailbone. Additionally, my cell phone, which was in my back pocket, was damaged, resulting in a cracked screen and cover.||||When I was initially seated, I noticed that the floor under the table and chairs was wet and slippery, likely due to spilled water or juice. I immediately brought this to the server’s attention. However, no action was taken to address the hazards. After my fall, the server assured me that a manager would come to speak with me to address the incident, but no one approached me.||||Although a medical staff member provided ice for my bruises, I was too embarrassed to discuss the full extent of my injuries, particularly to my tailbone, in a public setting. The staff member took my contact information and assured me someone would follow up with me. Nine days later, I had still received no communication. When I finally contacted the restaurant, they declined responsibility for the damage to my phone, citing a delay in reporting, despite their failure to follow up as promised.||||I find the restaurant’s position inconsistent and unacceptable for several reasons:||||1. Failure to Follow Up: The restaurant’s management promised to contact me, yet failed to do so for nine days. This delay contradicts their assurance and places an unreasonable burden on me to initiate communication while recovering from injuries.||||2. Focus on Recovery: Following the fall, my priority was my physical well-being, not inspecting my phone. I was in pain and shock and relied on the promised follow-up to address related concerns, including property damage.||||3. Guest Care vs. Procedural Priorities: Declining responsibility for property damage based on procedural grounds, while neglecting the duty of care to follow up with a guest injured on their premises, undermines trust and guest satisfaction.||||I expect better from a Hyatt establishment. The combination of unsafe conditions, inadequate response at the time of the incident, and subsequent dismissal of my concerns is deeply disappointing.
I felt the hotel is extremely overpriced for the facilities and service. Overall I would not stay here again. Only thing going for it is the location, the location is great in Wailea, rest of it not so much.||||Staff was often times rude and unhelpful and many times they would even ignore patrons. Overall not a great experience.||||Despite being Globalist, no room upgrade was provided.
I did not stay there, but the rest of the wedding party did. All the staff at the Andaz treated me with the same courtesy as they did those who did stay there. They knew I was part of the wedding party and made me feel right at home when I visited the others.
This place is fantastic! Great for couples or the whole family. Beach is the best hotel beach I’ve ever seen. Hotel is modern, clean, and well maintained. We’ll be back!
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