Ancora Coffee Roaster Info
Amenities
Service options
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Takeout
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Dine-in
Highlights
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Great coffee
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Great tea selection
Popular for
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Breakfast
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Quick bite
Dining options
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Breakfast
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Dessert
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best WLM Reviews
Worked here for a few months, the lack of care from my coworkers and management did me in. When I told my coworkers they had been grinding and brewing regular coffee, and then selling it as decaf, their replies were, “no we aren’t,” and the others response was “I don’t care.”
Well, the beans were in fact regular. Doesn’t take a rocket scientist to figure that one out. So besides not caring about serving what is being asked for, they store bakery at room temp for days. Anything in the bakery case is going to be mixed with items from different dates. What you receive depends on how much they decided to put out the day before.
The photos are all from inside the bakery case, it needs to be disassembled and cleaned. It was apparently not a concern to anyone but me
Looked on Google and it said they opened at 4:30 (Google doesn’t make that up, it’s set by their ownership/ management). It was dark inside. It there were employees inside. I asked the closest one “are you guys open or will you be soon?” She pointed at the stanchions and said “we’re closed”. I said, “what time do you open?” And she said “when we’re ready.”
The 5 of us waiting in line went across the hall to the store and bought iced coffee. Post hours if you don’t want questions. Don’t be rude to customers. I worked in Customer Service for years - if you don’t want to do it, find another job.
I asked for a chai and a really mean woman said their milk steamer was broken. I asked for an iced chai but she said she couldn’t make that either. When I asked why she couldn’t make an iced chai she said “I will if it’ll shut you up”. I asked her if she always tells customers to shut up and she said she does when they won’t stop bugging her. I’ve been in customer service my whole adult life and I can’t believe how rude she was. Based on my experience and the other reviews here, I don’t know why Ancora continues to employ someone like that.
It’s past 5am and everyone is waiting for you to open for coffee and the lady employee (although she has brewed coffee and looks as of everything should be open) says she won’t be opening at 5, in fact it will be WAY after 5 according to her because she is by herself.
You just lost over $400 worth of coffee sales with the two plane loads of passengers waiting patiently for 5 am for you to open! Never got coffee! Still not open!
The serve a good cup of coffee ☕️
I ordered one of their pastries, it turned out really good. A good place to stop by if your waiting for your next flight ✈️
Why do they Not post prices of muffins and such ? Annoying 2 have 2 ask. And then they give attitude
Tori Gerding, do you have the internet? Why on earth would you allow your company’s name to be used at this atrocity? The naked hostility from your cash register person at 6:30am on Sunday 6/23/24, for their coworker and for customers was so offensive I was shocked. For your company’s sake either fix this place or take your name off of it. This place damages the reputation of your business and Madison in general. I’m sure I’d get better service at a CIA black site prison camp. Unbelievable.
First of all I don’t write bad reviews unless there’s something to write about. Grumpy old lady took my order and when I told her I’d like my chai “not too hot” she snapped at me and said “well I can’t help that” ummmm you are the one literally heating my drink up so how about just don’t heat it as much as you do a standard drink?! It is not hard. I’ve worked in cafes before and they should be using a thermometer or at least know what temperature they are heating to.
I brushed her comment off even though I wanted to say this, but the sassiness from her continued and clearly made me uncomfortable. I should have just walked away. There was another lady working who I think noticed what was going on and went behind the counter to help and she was nice. By the time I got my drink, it was extra scaldingly hot probably to spite me for no reason, and now as I sit here 15 minutes later waiting for my flight its so hot that I still can’t drink it. It’s also only 2/3 full. Never going here again when I see the rude lady. Or maybe if I’m in a mood, I will haha
Quick Facts About Ancora Coffee Roaster
Today
Opening Hours
| Monday | 07:00 AM - 05:00 PM |
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| Tuesday | 04:30 AM - 09:00 PM |
| Wednesday | Closed |
| Thursday | 04:30 AM - 09:00 PM |
| Friday | 05:00 AM - 09:00 PM |
| Saturday | 04:30 AM - 09:00 PM |
| Sunday | Closed |
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