Ameristar Casino Resort Spa St. Charles Info
Amenities
Highlights
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Live performances
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Parking
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Valet parking
Other
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Pool
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Spa
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Free parking
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Free Wi-Fi
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
Best WLM Reviews
The only room available with a new premium room, so the total is about $292. We got there at about 7:00 p.m. and right at 7:00 p.m. I guess the pool closes and hot tubs, which we thought was kind of early considering the money we just spent on our room. We asked about check out time which the lady said it was 11:00 a.m. we asked if they did late checkouts and she said the latest they could do would be a noon checkout. So we went ahead and requested the noon check out and she said she would make note of it in our file. The casino is fun the room was really clean and really nice. The only thing that was weird was the none of the rooms had microwaves but you could rent one from the front desk for $30 extra a night. The next morning I woke up at 11:00 a.m. and as I proceeded to get up and around to get my things and do our noon checkout, a housekeeper not three times announced housekeeping and walked right in my room and walked right back out. 20 minutes later another housekeeper came in. And finally at about 11:50 a.m. I heard another knock and proceeded to yell who is it and nobody answered me. But I was confronted by a manager as soon as I open my door to go proceed down to the lobby and check out. Extremely irritated at this point I asked the manager why I was being bothered when we clearly had a note in our file to not bother and we had a noon checkout?! His only response was I don't know I'm just doing my rounds. No apology, no offer to make it better, no anything... it just made me feel like they wanted me out of there. I felt rushed out of the hotel and we just spent $300 for a night to stay there! I also told the lady at the front desk as I was checking out about the incident and she said she would have a manager reach out to us and we never heard anything. Still hasn't. Makes for an unpleasant experience to feel so unwanted somewhere and especially when spending so much money there!
I reserved our room from wedding block- at rate of $256.00; already charged to my card. My husband and I stayed one night; Saturday, 3/30/24. After a 4.5 hour drive, we pulled into driveway at 2:30 pm, & no one greeted us for our luggage or giving directions to front desk or parking directions. We unloaded our bags onto luggage cart & I parked our car in free, self-park 4th floor of ramp. We attempted to check in a little early, but were informed that we could not - until 4pm- unless, of course, we wanted to pay “Early Check in Fee” - yes; we had to be at wedding at 4:30- so incurred extra charges on card: $85 “Early Check In Fee”, $11 “Resort Fee” + Room taxes at 16.9%= $110.00 additionally charged to card. Our room was large, 2 Q beds- clean and comfortable. We definitely missed the motorized blinds we had in our room at St. Peter’s Holiday Inn Express! TV room was very nice & in step down/sunken living room & would not be accessible for someone with physical limitations. The bathroom was large, the toilet was in its own room with a door; which I like. The wood vanity was scraped up at bottoms & had seen better days & shower was nice but not clean; large amount of hair/ debris in drain. The price of 2 plain black coffees at Styx restaurant in lobby- $16. The hotel was 20 minutes from wedding venue; & we discovered there were closer hotels that we wished we would have booked but didn’t know better. This hotel was not for our taste & we won’t be staying again.
If you are looking for slots that pay out money then this is not the place for you..The casino play here is so tight and it will cost you a fortune. They have zero giveaways for food or dining for casual players. The managers walk around greeting no body, the soda machines need replacing, the place is always a mess. The average employees seem to be very nice and hard working.Zero creativity from management on rewarding players who show up daily or weekly. In my opinion this place stinks..
In addition they never have any giveaways or special promotion night that includes everyone.. they never have any comedians or live music.. they simply are not creating any experiences except for taking your money.. when was the last time you had a comic, magic act, a great music artist or anything extra for your daily customers.
I stayed here recently and the room was beautiful, as well as the casino! I was given room 2320 (double queen) and it was very spacious with a great view and a huge bathroom. I also won several dollars at the casino on the property which was a nice bonus. This resort is located just off of I-70 so it’s very convenient.
Jayne at the front desk went absolutely above and beyond to make sure I was taken care of during my stay. She is truly the definition of someone who puts the guest experience first. I am so appreciative of everything she has done!! If there is somewhere I can fill out a survey I would love to do that for her!
**Edit: We went back for our 2nd stay and the room they gave us was not acceptable. Bathroom was worn and not nice, fridge wouldn't get cold, door knob was stuck and we couldn't shut the door, the side table looked dirty(like they cleaned the glass but not under it, the sofa was gross and the arms of it looks filthy and the carpeting had a bubble in it that I tripped over. We called down to tell them and felt some push back. We mentioned the remodeled rooms and asked if we could be moved. They came up to the room so we could show them our concerns and I felt a bit like we were annoying them. They certainly were not that happy to be up there. Then they handed us new keys to an updated room which was very nice.
Original post--- We enjoyed the hotel over Valentine's Day 2024. The room was tastefully decorated, clean, and modern. Online check-in was convenient,or at least that's what I thought at the time. Until our phone key wouldn't scan in the elevator. In order to engage the elevator, you need to scan your room key. We ended up needing to go to the foyer to the front desk for help. Once we were up and running, we headed to the room. We had a suite for our 2 night stay. The interiors looked fairly new. It was clean and modern. It looked like they did not do a full update of the suite when done. The bathroom area had more of a face-lift done. The plumbing, tops, wood molding, and doors all looked newer. However, the marble tile dated the bathroom and makes it look looked older. The bed and pillows were very comfortable, and I could have slept for days. We enjoyed our stay and will be back!!!
Went to the Casino. It looked clean, and the machines seemed to all be in working order. Staff were incredibly friendly. I had to interact with a few of them and they all were friendly, informative, and seemed to genuinely be happy to be there. Staff also wiped slot machines after people used them. Unfortunately, there are a lot of smokers, so even though we didn't sit near anyone smoking, we still left with the smell of smoke on our clothes. The whole casino reeked of cigarette. That was probably the biggest detriment against them. Had to shower and change when I got home. Also the only casino I've been to where I was not offered drinks while at the slots even though I sat at the same machine over an hour.
It's a very nice looking building with a lot of shops and amenities as well.
If you don't mind smelling like an ashtray this is definitely a great place to spend a few hours.
I love going to the casino but for whatever reason I always tend to lose all my money here. I feel like it's a bit harder to win at Ameristar than other places. But besides that it's a cool place. The hotel is also really nice.
Quick Facts About Ameristar Casino Resort Spa St. Charles
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