AmericInn by Wyndham Maquoketa Info
Amenities
Other
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Pool
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Free parking
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Free breakfast
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Free Wi-Fi
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
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Free breakfast
Best WLM Reviews
Rooms were adequately clean. Pool area was good. Larger pool for larger kids and adults. Small washing oil for little kids. Hot tub is there, but was undergoing renovations. Breakfast is free, but left a little to be desired. Waffle maker, biscuits and gravy and a few snacks. Overall a decent value.
AmericInn is an okay hotel. Could be better. Only 1 elevator and it's small could be bigger. When I walked into the room my first impressions were not the best could be better. The smell of the room were not pleasant but got used to it. Bathroom was nicely done and it was a nice setup. They have some good products in the bathroom and the toilet, counter tops, shower were absolutely gorgeous/stunning looking for a hotel I was really impressed.
Pools umm only 2/3 work. Huttub is a swamp looking pool looks so nasty. Kiddy pool is perfect and the regular pool is awesome. The temperatures of both the kiddy pool and the regular sized pool are acceptable. The Breakfast is really really good. There's cereal, make your own waffles, toast, sausage patties with biscuits and gravy, bagels, cinnamon rolls, yogurt, oatmeal, fruit, coffee. The Breakfast is so good.
We stayed here one night on a road trip. We just needed a place to stay. We got a king room and were surprised to see it had a jacuzzi. The water is hot and the pressure is awesome. The bed was comfortable and it was pretty quiet there. (We heard dogs barking in the neighboring suite but as dog owners ourselves it wasn’t a huge issue.) No issues of hearing people being loud in the hall or anything. The door keys to our room didn’t work and they did their best to accommodate it. Overall it was a good stay and we would stay here again if we were back in the area.
Paid well over 200$ for my daughter’s 1st birthday to use the conference room for 3 hours. We were never told the same thing twice. Every time we asked a question never had the same answer’s. After the event we reported 2 tarantula sized spiders we had found and killed. The front desk gentleman was very rude and stated “oh yeah I saw on the other day a little bigger” or “I don’t know what you want me to do about it it’s normal spiders come and go.” The best line was “my boss is on vacation for a week so good lucky getting a hold of him” as I watched him call his boss in front of me 4 hours before about charging me extra to set up after I was told an hour or so before event and after to clean were OK and included in total price. Would NOT recommend and will NOT suggest to anyone. Terrible service and completely no professionalism. I have never been so disappointed by this hotel. BEWARE ????️????️????️????️????️
The rooms were clean and free of bugs. But that really is where the positive stops. Stairwells were nasty and smelled. You could see that they hadn't been vacuumed in awhile. We took into consideration that it is a truck. The food in the morning was not hot nor fully cooked. The elevator I was afraid we would catch something. The housekeeping in this place needs work!!!
I didnt stay myself, but since i ended up being the one that paid for the rooms I believe that means i can leave a review. My niece booked a room for 2 nights for her wedding weekend. This was a special occasion for her and she had just enough on the card she used to cover the room. She checked in, her card ran fine, but then later that evening the owner (I was told it was the owner by the employee I had dealt with) reversed her transaction, which of course takes 7-10 business days to credit back. They then tried to run her card again at a higher cost because he "thought she had an extra person staying with them". They did not speak to my niece or confirm anything before doing this. The extra person was her maid of honor, who had HER OWN ROOM with her husband. Due to the cancel and rerun my nieces card was declined, especially after they tried to run it 10 times. I ended up having to cover the 2 nights for my niece while their card is all messed up waiting for the reversal to go through and the 10 other attempts to drop off. I made sure to get print outs of the original run, attempted runs, proof of the other paying guest they were trying to add as an extra person, and my own payments as at this point I don't trust the business to not try and charge additional money to pad their revenue.
BEWARE BED BUGS!!!!!
HOTEL KNOWS SPECIFIC ROOMS ARE INFESTED WITH BED BUGS AND CONTINUES TO PUT GUESTS IN THE INFESTED ROOMS!!!!]
Stayed here with my wife, we found a bug on one of the pillows in the morning. Wasn’t sure what it was but took a picture. Over the next 24-48 hours red welts started showing up. Saw that a recent review on another site stated that another guest found bed bugs in their room. Called the hotel after our stay and they did not seem concerned. The person I spoke with said something like “if the bites didn’t show up until later I don’t know what you want us to do about it.” A quick google tells us that bed bug bites can take days or weeks to show up. Corporate Wyndham customer service also was not helpful. When called they said someone would get back to us in a week or so. Beware and stay elsewhere!
Edit: Had some additional information come my way. There's a review on another of the big sites where the guest also found bed bugs, and was the same room I was stayed in. Ish, the "manager", told me that they had another complaint about the same room 7-10 days ago and that it wasn't "handled properly". Ish also acknowledged that he believes the room has bed bugs, yet when I asked him for a refund for paying to stay in a bed bug infested room, he said "why would I give a refund if your review is already up". Not that he would give me a refund because it's the right thing to do, he was only concerned about this review. I'm not sure if I could have offered to delete this review and then he would have given me a refund, but I would rather the public know that now only is this hotel is dirty and infested with bed bugs, but they have truly awful customer service as well.
Edit #2: This response was not written by the owner. It was written by the receptionist Alex.
STAY AWAY!!!! AVOID ROOM 224 AND ANY ROOM NEAR IT!!!!! THE HOTEL KNEW THAT THE ROOM WAS INFESTED AND CONTINUED TO PUT NEW GUESTS IN IT!!!!!! BE CAREFUL.
The pool hot tub was obviously out of use, but had dirty water in it, with tiles and tools laying on the ground. Other minor issues - room was almost out of TP, and hot bar food was cold and hard. Also my key card would not work on day of departure before checkout time.
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