AmericInn by Wyndham Coralville Info
Amenities
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Pool
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Free parking
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Free breakfast
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Free Wi-Fi
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
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Free breakfast
Best WLM Reviews
We were booked this hotel for a team hotel as we had state this weekend and let me tell you this hotel needs to be shut down. When we got into our room it was hot and smelly. I don't know if the musty smell or smell of marijuana was worse. (The fix to this was to walk down the hallways and spray air freshener.) When clearing our room for any defects as our child was in a rush to get to the pool we found a big yellow stain on our comforter which was placed on the bed upside down in what I believe was an attempt to hide it, we found 3 small dried blood spots on our sons pillow case which we discarded both on the floor. During further inspection we noticed that the sink plunger was not working and the sink was draining slow due to the plunger being stuck down. When attempting to put our clothes away we noticed dead bugs in the corners of the drawers and there was left over garbage in the drawers. On top of these issues, we found more dried blood spots on our sheets which after doing research appear to be from a current or past bed bug infection. We turned on the AC to 65 and when I woke up the next morning the unit was still running but the room was even hotter than when it was turned on and I was not able to breath due to how musty and hot the room was. Others in our group found mold growing on their shower walls, food smeared on the corners of their room walls, and we had one room that had 2 live cockroaches by the microwave area. When one of our parents (who wasn't in the first room with cockroaches) got home and were emptying their luggage they noticed they brought home a cockroach with them.
The staff when brought the issues of the cockroaches which were found at night were standoffish and blaming the residents of the room until evidence was brought to them that there were cockroaches. The night shift workers stated that the manager was sick and there was no one they could talk to. The older lady who worked in the morning was just as rude as she had an attitude as soon as our group brought to their attention that we were leaving and wanted someone to speak with. If you stay here (which I highly advise against) triple check everything to make sure it works and is clean. I am keeping an eye out as the rest of us are for any bed bug / cockroach infestations that we could have brought home.
I can say that this is the worst Americinn that I have stayed at. From our coach, the manager who they finally were able to get ahold of appeared to be understanding and only didn't charge us for cancelling day of.
The staff were courteous and helpful throughout my stay.
The rooms were clean and the beds very comfortable.
The pool was open, clean and at a perfect temperature for swimming.
The walls and tables in the room had not been wiped down in awhile. The pillows were disgusting. Yellow, deformed balls. There were bugs in the bathroom. The hot tub is boarded up and not in use. There was practically nothing left at breakfast when we went at 7:45
(Read till end) honestly i did not have a terrible visit. i stopped here with a friend driving cross country. the staff at the desk were super kind. i’m writing this review because when we left in the morning i began noticing insect bites all over my body and ended up having a pretty bad allergic reaction. which resulted in two separate doctors visits and more money than the hotel cost itself. all the doctors believe it had to be something at the hotel. if you choose to stay here please just be diligent and check your sheets!
We stayed here 1 night, and never again. The ice machine was out of order, the hot tub was boarded up, their printers were down so they could not provide a receipt. We also found a roach in our room. The manager called my mom's phone bc she had asked for a receipt and accused me of having an attitude when I told her my mom was in the hospital having a procedure and I asked what I could help her with. She then proceeded to argue with me before hanging up. I have never experienced such terrible customer service in my entire life. 10/10 would not recommend this place.
Rooms had wholes in wall and you need to tell them right away or be charged incidentals on your card. This place was in need of lots of repairs plumbing broken sink non working appliances.
Room had a bad smell. Other rooms had screens but mine did not so couldn't open windows to ventilate. Bathroom and bed were very clean. Only 2 ice machines...one was out of order and the other had been emptied and couldn't keep up with demand. TV kept flickering between color and black/white. Room was not worth the price. Guest checking out before me had a list of complaints and was requesting a partial refund.
Checked in @ 4pm. 1st room was not cleaned at all. 2nd room had prominent musty smell with large dark black spot on curtain - appeared to be mold. Reported to desk & was told that a housekeeper would be sent up to check curtain. No one came to the room my entire stay. Problems securing the door to my room. Returned at 4pm 2nd day to find my bed had not been made up, smell remained as did the moldy curtain. I did not stay the 2nd nite. Was not asked about my stay when I checked out before scheduled.
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