Americas Best Value Inn West Frankfort Info
Amenities
Other
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Free parking
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Free breakfast
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Free Wi-Fi
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Air-conditioned
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
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Free breakfast
Best WLM Reviews
First room was clearly not cleaned or at least hadn't been rented in a while.
The bugs, dirt, and cobwebs were the first thing to greet you... When we filled the hot tub, it had someone else's hair floating around... so decided to take a shower instead... there were at least 2 red wasps in the shower. (I am very allergic).
We spilled some water on the floor and used a towel to dry it up... the towel went from white to black.
So, I walked down to the lobby and asked for another room. It took a little while but were moved across the hall to one that was cleaner. No offer or apology given besides the one from the desk clerk.
Room was filthy. Bathroom wall looked like someone peed on them and it ran all down the wall. Something splattered all the way up the wall to the ceiling. Floors were nasty. There was a cigarette butt in the sink. I wish I could upload the pictures to this review, a $20 credit is all that was offered because it wasn't complained about in the middle of the night when it was noticed, after the kids already fell asleep. 0/10 do NOT recommend unless you wanna have your home bombed for bugs after.
Beware, there are bed bugs at this location and do not clean the entire floor rather the offending room only.
Bed bugs get in the walls and they can spread to the entire floor and to the adjoining floors. This place is does not receive proper cleaning for a traveler to trust this location.
I was eaten alive by bed bugs here and received a refund. There are prior reviews pointing to bed bugs that I should have read.
Probably my worst experience at a hotel.
Ended up throwing away my clothes and luggage.
Rooms are neat and clean. NOT fancy. Microwave, minifrige, large flat screen tv, and internet. Could use better lighting and a better exhaust in the bathroom. Breakfast is coffee, toast, and cold cereal. Chose it for close highway access and price.
Could tell they have done updating in our room. We try to avoid carpeting (asthma) and this had laminate hardwood flooring. The place was very clean. Beds were comfortable. Bathroom updated nicely. Staff was very pleasant to deal with. Great hot breakfast. We asked to see a room before deciding to stay here. It was very nice stay!
Room I got was dirty and I immediately found a dead bedbug in the corner. Got refund no questions asked. Implies the property management knows about the problem and is trying to hush it up.
I am all for a practical no fuss motel. But not this one!
We found this hotel it was perfect for our price range. After driving all day we had to stop and sleep. Check in was easy and he was very polite. Checked into 109 The rooms was perfect nice and cozy not what I expected from an older hotel. Very clean room bed was comfortable. Checked sheets very clean and fresh Bathroom was super clean. As an executive housekeeper (HHK) from a different property in Texas, I was very impressed ???? Shower nice and warm, and breakfast was simple and good ????now we're rested and ready to head back Home to Texas ❤️ We'll definitely stay again...???? See y'all next time ????
I made a reservation for three nights and paid in advance. Since my friend was not able to get there before the next morning they canceled her reservation and would not refund any of the other nights that were unused. I told them that she would be late getting there. Never never never use this hotel again!!!!! I tried escalating the problem with American Express but they also were unable to get a refund. These people will rip you off at any chance they get. DO NOT USE THIS HOTEL UNDER ANY CIRCUMSTANCES.
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