Americas Best Value Inn Vacaville Napa Valley Info
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Free parking
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Free Wi-Fi
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Air-conditioned
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Free Wi-Fi
Best WLM Reviews
Disgusting & Horrible!
My experience at this motel was absolutely horrendous. The room reeked of a disgusting smell, and we found bed bugs, rotten furniture, broken windows, and a non-functioning AC. Despite these issues, we were forced to stay for two nights because the property refused to cancel our second night and kept delaying their response. They also refused to change our room. This place is a complete nightmare—avoid it at all costs and don’t fall for the scam. Though I’m planning to take legal action, a health inspection needs to be conducted as soon as possible.
The room was great, it was clean and safe. The location was awesome being right near gas stations and several restaurants. The front desk was super happy and the free breakfast was great. I totally recommend this hotel.
Thank you for providing your name, Lawrence Porter. I'll make sure to include it in the review:
Title: Disappointing Stay at American Value Inn
Rating: 1/5
I recently had the misfortune of staying at the American Value Inn, and it was a thoroughly unimpressive experience. Upon arrival, I was greeted with a broken light in my room, which set the tone for the rest of my stay. To make matters worse, I spotted cockroaches scurrying around the room, which was utterly unacceptable.
But the most egregious issue was the pricing discrepancy. I was quoted $381.00 when I booked, but upon arrival, I was charged $429.00! This was a shocking and unwelcome surprise.
Given the subpar conditions and deceptive pricing, I would not recommend this hotel to anyone. For the price, I expected a much higher standard of quality and service. In fact, for what I paid, I would have expected a free stay!
Needless to say, I will not be returning to this hotel and would advise others to explore alternative options.
Positive: Good centralized location Negative: There was a potent cleaning smell, that was almost enough to burn the eyes, disguising a very disgusting smell.
WORST place I’ve ever stayed at. When I got there the room was so disgusting and dirty. When I had asked him to change me to another cleaner room, he kept being aggressive with me and asking why I wanted to switch and if I’d touched anything in the room before he was able to switch me. When we switched to the other room, the only difference was there was wood flooring instead of carpet. It was still very nasty inside. I highly advise you take your money elsewhere! I’ve had better stay at motel 6! They really need to change the night worker (older man) to someone else. Because he doesn’t know what customer service is! Not to mention, the room was definitely not cleaned properly.
Positive: "" Negative: It has bed bugs, they don?t clean rooms, bathroom smells, overall it?s disgusting. Don?t book this
Air conditioner didn't work 80 degree in the room over 100 degrees out side staff is terrible
They don't care about anything and could care
Less about you the customer. Go some place
You will glad you did
Positive: The price I paid was adequate. Location was fine -- close to stores, restaurants, parks, etc. Negative: I believed was breakfast was included, but was not included. The room was dark. There were no lamps in the room. The shower curtain was too short. Shower control knob was loose. Clock radio next to bed did not work. Negative: ""
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