Americas Best Value Inn & Suites Waukegan Gurnee Info
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Free parking
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Free Wi-Fi
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Air-conditioned
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Free Wi-Fi
Best WLM Reviews
The doors are constantly slaming even the hallway door is slammed in a row 4 to 5 times consecutively in an day! There is banging on the walls from certain rooms and loud sex noises with loud rocking sounds in the bathroom. I told the manager and it was never resolved if anything it got worse.So I don't recommend this place at all until they take this seriously and get an handle on this place. All these door slammings is damaging the managers doors but he doesn't seem to be taking it seriously.How much in repairs could this eventually cost americas best value.At least whoever owns the whole company should care about that.
Worst hotel ever. Attended a get together in Waukegan..We live in Chicago. Read the reviews and it was WORST. Rooms are filled with dust. Electrical outlets expose 4all to see. Bed smelled like old urine..Room smelled of old smoke- urine and funk. No need to clean- hotel needs to be torn down. Manager is a racist- he hates Latinos Blacks.Worse manager ever of that dump..Took a walk one day to the rooms in the back. Housekeeper was cleanings- nice lady.I threw up in my mouth..Worse than my roo.m- funk of the room made me sick- forever smoke- saw the dirt in the air.Who in thr right mind would stay here in these rooms.Manager has to be nasty for advertisering these rooms to rent. A/C was filled with dust- funk as I turned A/C on and dust came out. Dusk in every corner plus the window had nt been cleaned in years..Ladies of the evening toss tricks here. Was there for 4days- worst 4days of life. Manager and his family lives here in this filthy dump.
Manager is a mean man..Saw his wife with black eyes.
Do not stay here- u will regret and thank me later
We came for our son-in-laws Navy boot camp graduation. Richard checked us in and he was very nice. We needed extra blankets and pillow and he did not hesitate to get them for us. We spoke to several front desk employees while we were there and they were just as nice and helpful. They all had very good attitudes and joked with us. After reading the reviews I was a little worried about this motel. But I was very pleased with our stay. The beds were comfortable and the room was clean. Trust me when I say I am a very picky guest and pay attention to detail. I work in a motel in Canaan Valley,WV and I would not stay in a motel that I felt was not safe and not clean. The staff treated my family and me just as I treat my guests!!!!
You get what you pay for, I guess. Don't be distracted by the cheap price. Allergies immediately flare up within the first hour for my wife and myself (I don't have frequent allergies) unsanitary bed frames, sheets, floors and walls. Structure issues with closet doors and front door to room. Fire department walked in room for whatever reason with no effort due to door frame unsecured. After complaining about conditions, we were offered another room which we accepted. This one being worse than the last. Wall sockets exposed, missing sheets and pillows and what appeared to be adult fluids sprayed across the floor and still visible as well as a large stain that hopefully was liquid food. We were told we had to wait until after 2pm to check in for cleaning purposes or be charged an early fee of $40. Didn't know they charged extra to clean our room before we checked in. Glad we waited. After ending up paying for a full night stay for being there about 1 1/2 hours we book else where that was a little more but well worth the extra cost. Customer service was pleasant and had no issue with the staff as they tried to rectify the issue but with bad conditions and unknown room conditions he was at a disadvantage from the start.
We attempted to stay at this hotel based on the "nearby hotels for Navy graduation". This is one of the worst hotel's I've ever attempted to stay in. Lobby is dirty and outdated. While the hotel staff were very pleasant the rooms were disgusting! The air conditioning unit looked as if someone ripped it apart and vomited into it. There was a hole in the carpet, the toilet was barely attached and the linens had hair within the "made" bed. We prompted checked out and lost our money for the first day. Don't stay here! The nearby town is a dump as well. We moved over to the Marriott Residence Inn and Suites. I should have known you can't get a good room under $150/night!
I have never done this before but if you make reservations here, please cancel!!! Not everything that seems to be a bargain is. The rooms are very disgusting. The carpets needs cleaning, cobwebs all over, air conditions are rusted and some doesn't work. Don't know what the hell you are breathing in. The outlets do not work. I had to plug out the TV to use the microwave. The only other thing to plug out was the little refrigerator. They even have the nerve to offer a continental breakfast, when their food certificate that they proudly display on the wall expired December 2017. Had to have the toilet plunged. Don't see how that is possible when the toilet paper they give you is only one ply. Wires are hanging everywhere. They tell you all the amenities that comes with the room; don't believe it. Never again. I will pay my money but it was a last resort because everything was booked for the time I was going to be and it was close to where I needed to be,||||They say you get what you pay for but there is no reason the rooms shoud look like that. I was afraid to even sleep on the beds. That's how bad it was. Thank God I was only there for a couple of days. Seems as though they have not done anything renovations or upgrades from the time it was built. ||||They need to do better
The rooms are very dirty, the bedding is rarely changed. I worked here and was trained that if the sheets don't look dirty just leave them on. I couldn't do that. Every room I cleaned I changed everything. Ended up losing my job because of it. Also they change there prices from one person to the next. Also they allow smoking in all there rooms, Marijuana as well. The whole place and hallways wreaked of it.
I wish there was any option less than 1 star because these guys don’t even deserve any. I was sent up here for a month’s school and while I was doing my bookings on DTS, the Navy Lodge and NGIS didn’t show up with the implication that they might be booked already at the time. This hotel popped up as the first recommendation on DTS including other hotel out in town. I chose it since it seemed to appear the closest to base. Upon arrival I was sent to a dirty room with food left overs in the drawer next to the bed. No refrigerator in the room and dirt everywhere. I requested for another room and it wasn’t any better( dust everywhere). They charged me for 8 days, and I checked out after the 6days and these people didn’t give me back my full refund. There was no complementary breakfast like they claim. The towels weren’t properly cleaned. Housekeeping just barge into my room without knocking at all since they have their own key. The craziest part was that they put bed sheets on the floor to clean water leaking from the ceiling which is a health risk. I was sick emotionally, psychologically and physically the whole time I spent in that hotel. I finally got me a reservation at the Navy lodge and moved out.
DON’T EVER BOOK THIS PLACE !!!!!
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