Americas Best Value Inn & Suites St. Louis, St. Charles Inn Info
Amenities
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Free parking
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Free breakfast
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Free Wi-Fi
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Air-conditioned
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
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Free breakfast
Best WLM Reviews
Most ridiculous dirtiest hotel i have Ever seen & been at. Never have i ever Seen somewhere so dirty. We got the king deluxe suite. It was a basic room pretty much. Stains on the beds, elevator don’t work, the first floor button literally caught on fire. The Pool is brown! There Mold everywhere. Burn marks everywhere from electrical! They say it’s newly renovated that is a lie. They tired to say we were smoking to kick us out. Because i made Them switch me & my family suite 3 different times. Didn’t want to give me my money back. So i had To call the website I went through to get it. Got it back. Then wanted to argue about the $50 deposit back. Tired telling me that we broke the screen (most of the screens arnt even on the windows.) & all this other bullcrap so we couldn’t get it. So if you want to go out your head where it smells like complete dog/cat feces be my guest. But this is a terrible hotel & management sucks.
We booked using a 3rd party site. Description and representation on line does not match what this place has to offer. This Hotel is stuck in the 90’s. Upon first impression, we got in the elevator and it walked over the broken floor tile. The elevator smelled of weed. Doors closed and instantly seen the graffiti on the doors. Floor selection pad, the 1st floor button is broke and makes you think you’ll get electrocuted if you press it. I looked at my wife and all I could do is just shake my head and laugh. We get to our room and open the door to a 1970’s smell of old stale cigarette smoke. Room is musty and outdated. The carpets were stained and I didn’t dare to walk on it without shoes. We pushed through and stayed. Bed was eh.. asked for a blanket because our bed was missing one and was just offered a sheet. We woke up for the breakfast which consisted of cereal with spoiled milk and some stale bread. Juice machine dispensed chunky discolored liquid. No thank you. After seeing the great reviews on the 3rd party app then experiencing the stay I decided to look at google reviews and all I can say is yup, that about sums it up. I do see that management is responding to reviews saying thank you for bringing this to our attention but it’s just a copy and paste response. I’m pretty sure they are aware of the findings across the reviews but chose to do nothing about it. If I’d known ahead of time what condition this hotel was in, I would have not booked. Do yourself a favor and stay elsewhere. Americas “Best Value” Inn is an understatement. Should only be charging $49.99 a night because that’s what you get.
I booked my hotel through Sonesta using my reward points. The hotel took my points and also charged my credit card anyway. The manager told me they needed reimbursed through Sonesta before they could refund my credit card. The hotel is rundown and dirty. After reading other reviews, I noticed that the elevator is still has broken tile six months later. Looks like everything‘s from the 90s, including the sheets.
America's Worst Value Inn. - St. Charles MO. DO NOT STAY HERE. Hands down the absolute worst place I have ever stayed at. I'm sure if you keep scrolling you'll find most guests have had similarly miserable experiences. Yes it's my fault for leaving my phone behind, but my Location app is showing they turned my phone off right after we checked out. Someone with an ugly cart full of I'm sure unwashed linen ( their version of housekeeping ) was waiting in the hall for us to leave. This tells me as soon as they stripped the bed they found my phone and turned it off. We called to ask if anyone turned in a phone she said no and they would call us if they found it. Then hung up. How do you expect to call me if you don't have my number. We called back and told them we can still see the location in the ROOM and to take our info down in case it does pop up. No fingers crossed. They don't give a f u c k. None of the bedding was washed when we checked in. Stains and other peoples hair were all in the bedding. The wifi did not work unless i was standing in the lobby. The entire building wreaked of cigarette smoke. Dirty and dust everywhere. Other peoples toothpaste stains still on the counter. We got in late and it was non-refundable or we would have went elsewhere. Don't stay here, its filthy and housekeeping likes to steal your s h i t. Im sure theres alot more but I am so done with this place.
Positive: Close to where our convention was Negative: The breakfast waa only cerial, bread and waffel maker. The pool was not orperational, lights in both rooms we were in had lighta that did not work and the AC in one room would only cool to 73 degrees when it was set on 61. Will not go back
They were pet friendly, which was nice. Elevator looked and felt in poor shape. The inspection certificate appeared tampered with. Breakfast was poor. Coffee maker “didn’t work”, milk was sour, and juice machine spewed colored water. Even the drinking fountain was out of order. Wifi barely worked from the lobby; there was no connection available from the room.
Positive: Quiet. Probably because nobody stays there. Clean sheets, comfortable bed, cold A.C. Negative: The TV wasn?t working had to ask for a replacement. Carpet pretty dirty. Breakfast was very sparse: cold cereal and bagels. And worst of all they were out of Caffeine coffee. Couldn?t they go buy some? LAME!
You get what you pay for.! Our coffee pot had water in it from the previous customer, bedding had stains, the elevator inspection date is ripped off, the microwave seemed to be from the 90s (pre-digital) and had cigarette burns, the air conditioner was loud and woke us up everytime it kicked on and vibrated the room, hotel is in general dated and run down.
There was a $50 dollar deposit for some reason, even though I had already paid for everything on my card. Make sure you ask for this deposit back upon check out. The staff didn't mention it on check out, I had to remind them.
All that being said, the location is great, and the bed was comfy.
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