Americas Best Value Inn & Suites Racine Info
Amenities
Other
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Free parking
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Free breakfast
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Free Wi-Fi
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Air-conditioned
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
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Free breakfast
Best WLM Reviews
I want to take the time to acknowledge the woman who checked me
& upon my arrival
I totally appreciate you
God will put the right people in front of you.
At
The right time
Thank you for your compassion. Your
Grace, respect, and great customer service skills. You made my stay feel welcome, and that's totally valuable.
Stay blessed
I have invested many years in this hotel, and I want to thank
God for it all
Respectfully
AVOID AT ALL COSTS!! THEY STOLE MONEY FROM US
We stayed one night this past July - unfortunately we did not read previous reviews. It was late and we needed somewhere to sleep for one night. Our room seemed clean enough. I won’t get into details of the poor conditions of this hotel and of the side doors open all night for anyone to wander in, etc etc. This place actually stole money from us! When we returned home and I checked my credit card usage, I found 3 additional charges on my card posted the day after we stayed: 2 x $100 and 1 x $50. I called right away and the person at the desk said the charges were for smoking. Told him we don’t smoke, perhaps it was the family barbecuing in the parking lot the night before - maybe some smells came in the room. He told me they had “evidence”. I asked if I had to call the police and he told me to go ahead. When I requested to have these charges reversed, I was told I would have to speak to the manager who of course was not in. Left my name and number. 4 more times I called - the manager was never there (yeah, right) and I never got the courtesy of a call back. So I then completed a complaint form to Sonesta, the parent company. They were very polite, but each time (I followed up with them 4 times as well) they forwarded my concerns to the manager at the property. I finally contacted Visa who investigated and reversed the charges. Never have I experienced such blatant disregard for customers. No one ever explained the breakdown of these charges and I could not find anything on line. I am sure we are not the only ones who this has happened to. Best Value - don’t think so! I was going to file a complaint with the BBB but they already have a “F” rating.
Roaches in my towels, one pillow, basic cable tv, no telephone in the room, smells like cigarettes. All for $140. And that’s just a single bed????????
The breakfast in the morning consist of dry bagels and croissants. No juice. Cereal with no milk. No oatmeal, but a sign letting you know where the hot water is for oatmeal????
I would NEVER go there again!!!
This is one of the worst hotels I’ve stayed in. Everything is dirty- the floors, lobby, the elevator, beds, bathrooms are filthy. The room smells musty and moldy and the hallway always smell like weed.
There is no pool, apparently it is “under maintenance” but when we looked in the pool room it was being used as a storage area. Guest laundry is out of order, vending machine is out of order and took my money.
Breakfast was a joke- the waffle maker kept tripping the breaker, leaving uncooked waffles. I got tired of constantly going up to the desk to ask staff to reset the breaker. Coffee and tea is available all day but no milk/creamer available after breakfast. The lobby trash is always overflowing. You ask for towels or linens they will give you two tiny towels and a couple of sheets. The parking lot is full of holes.
This place is in serious need of an overhaul or condemned.
I booked a room for work for a week. After two days my daughter became sick and I had to leave. The gal at the desk said she couldn’t do refunds but gave me a bogus manager email. I figured they would charge me for three or four days. They charged me for the full week. Haven’t responded to one email. Have called there every day for three weeks now asking for the manager. Each time getting a lie of the manager will be calling me. Never called. Today I was told the manager is in on mondays from 10am to 11am. lol. If you want to stay in a crack motel ran by incompetent management then book here. As for me? Never again. The rooms and services are exactly what you get for the price
The staff was lovely, last minute had plans change so we needed up needing a later checkout. They were very accommodating and respectful! I feel like the staff/management are definitely working on making this hotel a better and safer place!
Deserves less than one star! Hotel was over $200 a night, and the room was EMPTY. No coffee maker. No hair dryer. Nothing one expects from any reputable hotel. Bath had huge hole in it, night stands were inaccessible, bed frame rocked and almost fell every time we moved. The fitness room was unusable and the pool was FILLED WITH OLD MATTTRESSES. When asked, inept front desk girl just kept saying they were under construction. But we weren’t told they were under construction before booking. And price was still the same. ‘Continental breakfast was milk and bagels (with no spreads) and a broken waffle maker. We reached out to the manager and she told us, and I quote, ‘we should be showing appreciation that they let us stay there instead of negativity’. My advice, avoid this place at all costs
EDIT: look at you coming back all rude like you’ve never had a hospitality job before!
1) I know what a continental breakfast is, and it’s NOT stale bagels and old coffee and NOTHING else. You seem to be the one who doesn’t know how to do your job.
2) hair dryers and coffee makers aren’t on YOUR personal location website, but they ARE listed as basic amenities on your corporate website, saying all their locations have them. I will be following up with them shortly.
3) Renovations or not, YOU are the ones who put us in an UNFINISHED room that was in disrepair. Not dirty, IN DISREPAIR. You should be ashamed of yourself for even trying to defend these points.
I tried the nice way of reaching out to you politely and directly. Now, I’ll make sure to google review, yelp, Facebook, and TripAdvisor your name into the ground. As well as speaking to your corporate betters.
This hotel is so bad!
We stayed in the dog-friendly room, it was $375 for 2 nights. The room number was 101
We relied on the Expedia reviews and should’ve checked google as well.
When we first arrived, we noticed the parking lot had a lot of trash thrown around, and the parking lot surface was not finished.
Staff at desk was friendly, they have you sign the receipt which also is a policy agreement and they don’t mention that once they hand you the keys, you cannot receive a refund. This isn’t something I’ve experienced at other locations. So I just accepted the keys and headed to our room. The entire place reeked of cigarettes.
If you have a dog you have to walk to the other entrance of the building, the luggage carrier was falling apart. The carpet was dirty and stained. The entry way was so dirty, I saw 2 cockroaches. Our window was broken and left open. The entire room smelled of cigarettes, the chair was broken. The microwave was dirty. Water stains on the furniture. Thankfully the bedding was not stained but I felt dirty sleeping here. My skin was crawling the whole night. The showers smelled of mold the sinks were stained and outdated.
Basically it feels like this building was outdated in the early 2000s and hasn’t been touched since besides the typical housekeeping chores.
Breakfast lacked a lot. The entire hotel had only one waffle machine for the entire building and cereal. So there was a line. No wifi.
Just stay away!!
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