Americas Best Value Inn & Suites Port Arthur Info
Amenities
Other
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Pool
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Free parking
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Free breakfast
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Free Wi-Fi
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
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Free breakfast
Best WLM Reviews
DONT STAY HERE! They are rats and thieves and the front clerk cares nothing about customer service. Room TV didn’t work, they didn’t care to fix it.Also, I paid for an extra night at about 4:00 am. Later that day I had to leave due to an emergency and called them at about 9:00 am and told them I needed a refund and the woman I spoke with said only her supervisor was allowed to issue refunds but the supervisor wouldn’t be in until the following day. I call the next day and the same woman tried to give me the runaround and first tries to tell me that I need to go through hotels.com since I went through them for the first night and I told her I paid cash for the second night that I didn’t stay so I needed a cash refund. Second, she says her supervisor would have to approve. I asked to talk to the supervisor again and she said no one was available but she would have them call me. Never heard back from any one. They can care less. They Stole my money! Horrible customer service!!
Staff was nice the first two days. One even cooked us sausage so sweet of her. Room smelled had to have air freshners and keep it freezing. Rooms couch had white stuff all over it may have been mildew. Carpet stained. Carpet in second floor hallway need changed. No iron or iron board.
Room was large, full size fridge, bed was comfortable. A/C unit wasn't that great. The unit looked like someone took a sledgehammer to it. Temperature was just bearable for sleeping. I like the room really cold when I sleep and this unit just didn't perform. I will be staying somewhere else next time I am in town.
I would have given the place at least a 4 star review since the stay was pretty standard, rooms were very clean, and the hotel was quiet enough. However, there was one major issue... I got charged a deposit, which is totally fine with me. But over a week later, I still don't see the refund for the deposit on my bank account, I don't smoke so there shouldn't have been an issue with the refund. So I decided to give them a call. It turns out they forgot to refund my deposit back to my bank account. What's even more concerning is that they also didn't have my card info to send the money back, I had to give it to them again. In other words, if I would have forgotten about the deposit, they would have just kept it. My advice to management is to be more proactive in returning deposits in the future, it is the second time I go to their hotel and this is unacceptable.
TLDR: If they charge you a deposit, make sure they refund it! But the rooms are nice.
The manager definitely isn't young lady that my husband and myself have delt with the past couple of years. The girl they have now I believe she said her name was lysette; is very rude and confrontational with not just myself but the one night my husband and I stayed there we saw it with some of her employees and other guest. We will not be staying in an environment where we have to see hotel staff insult and be rude to people. The manager that was here before was great I can't remember her name but she was so sweet. You will not be having business from us or our company this year and we usually get about 15 rooms for 68 days plus. We are going to let the other companies we share plant work with as well not to stay here because the new manager is rude and unprofessional. How may we contact the previous manager to find out where she is to get info on where to stay
The towels had hair on them. It's only 2 pillows on the king size bed. Nobody had a mask on. I pray I don't have covid now. And I went down for breakfast at 5am, and the Breakfast was only cereal, and a Waffle. Other then that, the room was clean and nice.
The people there were very friendly and helpful. My room did not have a phone, so the front desk clerk put one of the front desks phone counter for me to use to call hospital and check on my husband since no visitors are allowed. Very clean place. I would definitely stay there again.
We are a couple in our sixties and I put us on the third floor and did not bother to tell us the elevator was not working. That was only two towels in the room and one washcloths no floor mat. The beds were made up with first a fitted sheet then a blanket and then a flat sheet on top of that where they expect you to sleep with the blanket against you. All of the security doors were propped open. The doors that were supposed to be for use of the guests to use their card to get through had the locks cut out of them. Thought I was in a third world country.
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